Jim Samson Email and Phone Number

- Developed a highly effective incident response team and trained extensively in preparation for possible events.- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.- Accomplished multiple tasks within established timeframes.- Met with customers to discuss service needs and develop effective and practical solutions.- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.- Resolved customer complaints in a professional and timely manner.Hired, trained and supervised team of service staff members to meet business goals.

- Planned and designed system improvements to meet changing demands.- Installed improvements and adjusted parameters to optimize functionality.- Trained users and supported a variety of problems with hardware and software.- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.- Engaged in user support interactions via telephone, chat and email platforms.

- Imaged and deployed computers using Dell ImageAssist Software.- Managed and troubleshooted customer computers using Ivanti software.- Successfully completed over 60 tickets weekly on old and new work requests.- Cross-trained with networking and server administrators to troubleshoot essential services.

I design and 3d print models on my own time. The 3D models that I make are native-inspired - including pieces like salmon earrings, blueberry earrings, etc.I currently use FDM and SLA printing to make all types of models.

I'm currently working on my skills for Microsoft SharePoint. There is about 200+ tickets to solve in our Heat Self Service system. I'm averaging to solve about 17+ tickets a day. We use Dameware, VMWare, RAVEN(Electronic Health System), Homedirs(database), PHP (SQL), and computer knowledge to solve computer issues.

A lab consultant helps struggling students with programming in C++, C, Java, HTML, Javascript, Assembly Language.

I worked full-time solving printer issues, hardware problems, SharePoint training, and Customer Service. On a daily basis, fifty or more tickets will be open to resolve. I've averaged about the same as any other IT Specialist. We worked on group projects to solve Telemedicine problems throughout our YK region.