Jim Scholle work email
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Jim Scholle personal email
I am a seasoned IT Professional with over 15 years experience in the Charlotte area, who takes pride in working with users up to the executive level and takes ownership of issues and addresses their needs as quickly as possible. I maximize my time as efficiently as possible and present myself as having a strong work ethic.Successful in meeting deadlines and Service Level Agreements, while going above and beyond the expectations of clients and customers, by identifying common goals and resolving moderate to complex issues in a timely fashion.
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Sr. Technical Support It OperationsConvergys Mar 2015 - PresentCharlotte, North Carolina Area• Dell Warranty Repair Technician, Avaya 4610/9608 IP Voice Phone Administrator• SCCM 2012 for deploying images, software and patches• Setup and Support Local and Remote Employees, Hardware, Software, VOIP Phones• Setup and Support Apple I-Pads IOS and Apps for Management use on Production• New project rollouts which includes PC imaging, data port identification and submittal to network team for changes (VLAN config) • Ticket queue management including hardware break/fix, onboarding new employees, adds/moves/changes of technology equipment (VOIP phones, Desktop/Laptop PCs, mapping drives/printers, etc.)• Remote support of users at a client owned site (900 users) thru Bomgar and physical visits when needed. • Setup and configure VPN access for Laptop users -
Help Desk AnalystTiaa-Cref Dec 2014 - Mar 2015Charlotte, North Carolina Area• Performing data migration for Windows7 computers • Building Windows 7 image via PXE-boot/WinPE boot disc• Adding McAfee End User Encryption to each desktop or laptop build• Backup/restore end user data and migrate applications using USMT• Post migration support encompassing hardware configuration, software compatibility and connectivity• Adding individual MAC addresses to InfoBlox scope for DHCP filtering -
Lan/Wan AnalystWells Fargo Jan 2014 - Nov 2014Charlotte, North Carolina AreaProvided remote support to field technicians at bank branches including desktop PC, imaging (Windows 7), and teller peripherals, by troubleshooting driver installation, identifying whether proper services are running, etc; Worked production support problem tickets and participated in the Windows 7 remote re-image implementation efforts which are performed after regular operating hours. -
Technical Support Analyst IiiUnited Technologies Corporation Nov 2011 - Sep 2013Charlotte, North CarolinaIdentified, resolved, and documented intermediate hardware, software, and end user problems via telephone, help desk tools, and e-mail; Tracked/monitored problems until issues were resolved or closed in a timely fashion; Administered Windows Server 2008 using Active Directory (moves, adds, changes); Performed setup/configuration on personal computers using MS SCCM 2012 and or MS LiteTouch (desktops, workstations and laptops) and installation of computer applications and peripherals such as monitors, keyboards, printers, and audio visual equipment; Performed IMAC for PCs, printers, mobile devices (Blackberry and iPad) and Avaya VOIP phones; Maintained and recorded computing assets, including PCs, servers, LAN and telephone equipment.Administered MS Exchange 2010 (create mailboxes, move requests, created distribution lists, generic accounts for certain LOBs); Performed daily data backup tape rotation using Symantec Backup Exec 2010. -
Pc Refresh TechnicianTiaa-Cref Apr 2011 - Nov 2011Charlotte, North Carolina AreaWorked with personnel at TIAA-CREF to executive level, performing daily PC data migration, post-deployment support, trouble ticket/incident support, new user on-boarding, etc.; Utilized Tivoli software for application push, desktop remote control and job queue ticket management; Used User State Migration Tool as primary data transfer tool; Configured Apple MacBook Pro notebooks to connect to Active Directory and data shares on the local network.
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Pc/Lan AnalystRoss Stores, Inc. Oct 2010 - Dec 2010Fort Mill, ScProvided assistance to all users with technical issues relating to computers, handheld scanners, printers and PDAs, IP telephone service; Tracked all service requests using an on-line ticketing system; also used this system to obtain workarounds and best practices for various computer issues via knowledge base; Tracked and followed up on all call activity based on service level agreements; Escalated all call problems and issues and any call not meeting the SLA to the technical lead; Provided Level 2 support for all authorized software and hardware; Created, updated, reviewed and maintained FAQ’s database for diagnostic and problem resolution;Performed security administration including network access, password changes and resets, user account setup/moves/adds/changes -
Field Service TechnicianClearwire Jun 2010 - Oct 2010Charlotte, North Carolina AreaConducted daily visits to customer’s homes/locations to troubleshoot modem RF/Internet connectivity issues and VOIP issues by adjusting modem location, troubleshooting customer PC or determining natural obstructions or out of service area possibilities;Tracked, managed and closed all service calls using Clear's online ticket tracking software;Managed inventory of spare parts and ordering/replenishment as necessary to fulfill service orders in a timely manner; Escalated ongoing issues, and re-schedule service visits thru service dispatch center.; Verification of users’ new devices and add/move/change request forms -
Pc Rollout TechnicianEbryit, Inc. And Comsys Jan 2010 - Mar 2010Charlotte, North Carolina AreaWorked as a technician on various PC and thin client rollout projects with Cabarrus County Schools and Kaplan College respectively. • Configured new PCs on organization's LAN.• Verified network connectivity and access to shares.• Escalated hardware/connectivity issues to onsite representative • Assembled server racks, server and UPS mounting, Cat5 patch cabling
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Consultant/TechnicianComputer Repair Today Aug 2002 - Dec 2008Charlotte, North Carolina AreaPerformed installation of computer POS systems, kiosks and client PCs, while upholding a high completion level, which resulted in more revenue and repeat service calls for the company. Supported end users on use of software through telephone support and onsite go-live support Performed hardware repair on various computers, printers, copiers, and other electronic equipment
Jim Scholle Skills
Jim Scholle Education Details
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Ecpi College Of TechnologyComputer Technology/Computer Systems Technology
Frequently Asked Questions about Jim Scholle
What company does Jim Scholle work for?
Jim Scholle works for Convergys
What is Jim Scholle's role at the current company?
Jim Scholle's current role is IT Support Professional.
What is Jim Scholle's email address?
Jim Scholle's email address is sc****@****uth.net
What schools did Jim Scholle attend?
Jim Scholle attended Ecpi College Of Technology.
What are some of Jim Scholle's interests?
Jim Scholle has interest in Economic Empowerment, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Jim Scholle known for?
Jim Scholle has skills like Symantec Antivirus, Active Directory, Servers, Norton Ghost, Outlook, Networking, Printers, Computer Hardware, Troubleshooting, System Deployment, Hardware, Help Desk Support.
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