Oversight of team of project managers responsible for onboarding of new clients from initiation through post-go live stabilization. Responsibilities include• Hiring and staff development of 5 project managers and contractor resources• Initial escalation point for any issues/risks• NBI Portfolio management• Collaboration with PMO and functional area leaders to ensure quality execution of projects while looking for areas to improve for future projects

• Ensured projects were staffed appropriately and assigned PMs based on capacity of current workload by: o Building processes to bring visibility to overall body of work being performed by team of PMs;o Creating intake process that provided critical information for scoping size of effort; and o Developing complexity scoring process that assigned numeric value to reflect relative weight of projects which was converted to reflect percentage of full-time employees needed. • Developed full suite of templates and SharePoint tools for standard project management office (PMO) client experience, resulting in more uniform understanding across PMO and leading to efficiencies by reducing rework through use of online / real time tools. • Improved participation 25% through implementing new lessons learned process by creating online survey with SharePoint to allow project teams to anonymously provide feedback with numeric scoring which provided more concise and measurable evaluation.• Partnered with Manager and Director to draft new job descriptions and career promotion paths, mitigating confusion of staff levels and projects assigned and providing direction and goals for team to become eligible for promotions. • Increased company profitability and revenue by running highest profile / most complex client onboarding projects.• Enhanced employee efficiency with ~1/3 individual capacity savings by creating templates and process flows.• Decreased ramp up time for new PMs from 6 to 3 months through streamlining and documentation and onboarding materials for new hires.

• Collaborated with clinical research group to develop new dental provider payment methodologies and programs to improve population health, including several new products added on to standard services, increasing perceived value from clients and incentivizing them to select us over competitors• Added to mission of improving oral health and reducing costs of care, helping build focus on training pregnant women on importance of own and future child’s teeth. • Reduced overall costs and dependency on over-strained emergency department (EDs) and helped provide patients with proper care by working on 1st of kind collaboration with medical insurance, developing innovative plan using data sharing amongst companies and medical / dental doctors to identify at-risk patients, deliver proactive outreach and education, and working with EDs to redirect non-emergency dental issues to dental providers which helped treat those with chronic conditions and divert cases from EDs• Help team achieve ~80% of request for proposals (RFPs) submitted by working with sales team to develop responses to client RFPS, including drafting project plans and verbiage explaining client onboarding process and giving clients idea of expected experience, serving as ‘selling point’ based on experience with the company. • Partnered with team and subject matter experts (SMEs) to create improved method for documenting requirements, taking documentation responsibility out of PMs hands and placing responsibility on experts. • Worked on short term, specialized team focused on improving profitability of client contracts, looking for efficiencies, process improvements, and right-sizing of provider networks to better understand and control costs.

• Ensured successful go-lives on time with minimal issues post transition through coordinating 20+ concurrent projects, onboarding clients for claims processing / dental benefit management onto system and working directly with clients and internal resources. • Improved overall profitability through onboarding new revenue stream clients into processes.• Helped bridge gap during major system transition and acquisition / merger project, translating differences into implementation tasks and processes, working with new and existing resources to help both sides find common language, and continue onboarding new clients with similar levels of quality.

Performed application development, troubleshooting, and code maintenance on IBM iSeries / AS / 400. Specialized in financial and material purchasing applications. Worked on data integration for acquisition and merger projects. Worked with leadership team to set best practices to disseminate to peers, bringing together representatives from each team to work on documentation, standardization of programming, and improving team communications.