Senior Network Architect – Managed Services• Served as Principal Network Resource in development and deployment of a new Managed Services platform.• Served as Network Architecture and Pre-Sales resource for new client engagements, though development and deployment of client technical solutions.• Responsible as primary contact for vendor management in regard to network and systems infrastructure• Managed 2 datacenter locations and 1 corporate office environment. • Oversees management and support of all infrastructure systems, including being on-call 24/7.• Actively manages and supports network security appliances, consisting primarily of Cisco FirePOWER appliancesKey Accomplishments- Successfully led the effort from start to finish to design and deploy a new MSP focused datacenter for new services.- Successfully led the effort to stand up new MSP services for client consumption, including but not limited to:o Data Backup and Integrity Serviceso Datacenter Hosting and DR Serviceso Network Infrastructure monitoring and management solutions, but remote and on-site at clients.- Successfully developed client-facing pre-sales materials and provided training to sales staff on solutions and how to properly scope them for potential clients.

Senior Network Architect – Direct Client Resource• Led a team of client network resources in service-delivery functions to include Architecture, Development and Deployment, and Tier-3/4 operations support for a large transportation-based client environment consisting of over 350 locations.• Trained and mentored junior and senior engineering and operations staff, serving as Tier-4 escalation for day to day operations and deployment support.• Primary resource for managing 3 datacenter locations, 2 corporate offices, and over 350 locations connected using Cisco SD-WAN, SONET/Dark-fiber infrastructure and multiple MPLS clouds. • Oversaw management and support of all network related infrastructure systems; including 24/7 on-call escalations.• Actively manage and support network security appliances, including Cisco FirePOWER 4100 and 2100 applinaces, as well as Legacy ASA appliances.• Actively manage and support Cisco ACI fabric for multiple tenants in 2 of the 3 datacenters. • Manages and maintains monitoring systems (Orion/Solarwinds); maintains appropriate system documentation, backup, and logging systems, along with any detailed reporting required by the business.Key Accomplishments- Successfully mentored a client Senior Engineer to be promoted into a Network Architect role.- Migrated existing datacenter Core network environment from a Nexus-7k deployment to a multi-tenant Cisco ACI deployment. - Successfully designed and oversaw deployment of Cisco SD-WAN infrastructure for multiple tenants.- Successfully designed and deployed a secure out-of-band management network and migrated network and system devices to that new network.

• Led a team of Network Engineers in service-delivery functions to include new client network deployments, internal deployments, and Tier-3/4 operations support.• Effectively analyze, develop, configure/install, and maintain network infrastructure in a mission-critical MSP environment• Responsible as primary contact for vendor management in regard to network infrastructure• Trained and mentored junior and senior engineering and operations staff, serving as Tier-4 escalation for troubleshooting and deployment support• Managed 4 datacenter locations and 2 corporate office environments, connected using Cisco/Viptela SD-WAN technologies • Oversees management and support of all network related infrastructure systems; serves in 24/7 on-call rotation.• Actively manages and supports network security appliances, including Cisco FirePOWER and Legacy ASA footprints. • Manages and maintains monitoring systems (Orion/Solarwinds); maintains appropriate system documentation, backup, and logging systems, along with any detailed reporting required by the business.Key Accomplishments• Designed and led implementation efforts of both data center locations currently in production for client infrastructure. This included a full build of multi-VRF Nexus 9k Core switches, Viptela SD-WAN and Cisco FirePOWER edge devices• Migrated existing datacenter Core network environment from a Cat-4500k deployment to a multiple-VRF Nexus 9k deployment. • Trained and mentored 2 Operations technicians into Network Engineer roles, and developed 2 existing Network Engineers to Sr Engineer positions.• Deployed multiple SD-WAN instances to include securely integrating over a dozen clients into our multi-tenant data centers.

• Effectively analyzed, developed, configured, installed, and maintained network infrastructure systems in multiple mission critical environments.• Managed vendors; trained and mentored junior engineers and desktop support staff. • Strategically manageed datacenter systems, 4 corporate office environments, and 3 – 24/7 contact center locations.• Oversaw management and support of all network related infrastructure systems; served in 24/7 on-call rotation.• Actively managed and supported network security appliances, including Cisco ASA and Cat-6k FWSM. • Managed and maintained monitoring systems (Solarwinds).• Maintained extensive system documentation, backup, and logging systems.ACCOMPLISHMENTS• Led project to evaluate, engineer, and implement a cloud-base contact-center platform to replace the existing platform. • Served as principle engineer and SME for Telecom related projects, including process development and training centered around Cisco Call Manager, Voice Gateways (PRI and SIP), Unity Voicemail, and Contact Center platforms. • Developed and implemented a redundant-carrier MPLS solution; replacing existing MOE and P2P-based solutions for all corporate, datacenter, and contact-center locations with minimal downtime. • Successfully upgraded and virtualized the Cisco Call-Manager and Unity environments from 7.1 to 10.5; utilizing Cisco C-Series UCS. • Migrated datacenter Core network environment from a Cat-6k VSS deployment to a multiple-VDC Nexus 7k deployment. • Migrated primary datacenter firewall from a Cisco FWSM to ASA 5585 cluster.

• Provided network engineering services and 2nd/3rd level operations support. • Managed and resolved reports for 3 corporate offices, 8 retail distribution centers, and 1250+ remote retail locations. • Oversaw day to day management of monitoring systems (Solarwinds).• Performed regular training and mentoring of 1st/2nd level operations staff; effectively managed vendors.• Managed the testing and upgrade of Cisco IOS software in all 1250+ locations; provided added functionality and patch fixes for existing services.• Implemented a new remote site setup to standard designs. • Managed day to day hardware inventory and RMA of bad equipment; ensured service levels met SLA requirements.ACCOMPLISHMENTS• Designed a new remote site architecture based on the Cisco ISR2 2900 series routers• Performed rollout of new 7925 wireless phones to all locations; successfully reducing associated break/fix ticket counts by 80%. • Redesigned remote site backup WAN; migrated from a dial-backup solution to a 4G based solution.• Upgraded 1100+ remote locations from analog voice trunks to SIP-trunk based VoIP service.• Engineered secondary WAN connections for distribution centers; gave diverse and resilient path routing.• Implemented a new syslog monitoring and alert solution for 1250+ remote sites. • Upgraded the Cisco Call-Manager environment to version 8.6; migrated servers from stand-alone appliance to VMware/ESXi hosted on Cisco UCS.

• Effectively managed and provided 2nd and 3rd level operations support, network analysis, and strategic troubleshooting.• Performed triage of WAN trouble reports; delivered testing and accurate troubleshooting of SONET OC-3 to OC-48, DS3, DS1, DS0, ISDN, Metro-Ethernet, ATM, Frame/IPFR, MPLS, EVPN, AVPN connections. • Managed and escalated domestic and int’l telecom carrier engagements and hardware vendor engagement tickets.• Oversaw generation and ownership of Cisco TAC cases/requests; setup technical bridges for break/fix issues. • Facilitated training to new and existing staff; provided technical assistance to client service manager requests. • Assisted with service level agreement audits; documented comprehensive notes with Remedy client ticketing systems. Accountable for troubleshooting of a wide variety of issues including:• LAN issues with Cisco Catalyst switches, 802.1q trunk links, HSRP, Spanning-tree protocol (STP), and end-user cabling issues. • Layer-3 routing technologies including BGP(including VRF), OSPF, EIGRP, IGRP, and RIP protocols. • Quality of Service (QoS) issues related to classification and queuing methods such as CBWFQ, LLQ, and Priority Queuing.

• Provided 2nd and 3rd level operations and support for all services, including data, voice, and security. • Served as a technical escalation point for Tier-1 and Tier-2 NOC technicians; managed Triage of WAN trouble reports. • Performed testing and troubleshooting of DS3, DS1, ISDN, ATM, Frame/IPFR, MPLS, and EVPN connections, as well as Layer-3 routing technologies including BGP, OSPF, EIGRP, and RIP protocols. • Effectively handled and escalated domestic telecom carrier engagements; managed Cisco TAC cases and requests. • Actively collaborated with client engineering teams; identified/troubleshooting faults during scheduled changes. • Assisted Operations Analysts with service level agreement audits.• Maintained client procedure documentation for break/fix and change deployment.• Trained Tier-1 and Tier-2 NOC Technicians; accurately documented with Remedy and Peregrine ticketing systems.