Formalized entity to provide IT consulting & management services. Deployment: Global deployment leadership experience in all primary IT service areas (Network, Security, End User, Service Desk Platform & Service Management) for major global customers. Responsible for managing leveraged deployment teams of over 150 people across the globe. IT Management: Excelled in leadership roles across a number of disciplines — Service Delivery, Network, Platform, Service Management, New Business, Client Management, Service Transition, Solution Development, Service Desk, Consulting & End User Services. Management responsibilities would range from individual performance to global teams of up to 250 people.Operational Support: Involved through the solution development, implementation and run and maintain of service level aligned operational support. Management of teams up to 30 direct and 400 leveraged technical resolvers and administrative support providers. Business/Solution Development: Solution development (requirements definitions, tools selection, infrastructure development, architecture, pricing, sales cycle, etc.) implementation & development of the run and maintain support model for a number of initiatives at the client level. A unique outcome differentiator was to establish and maintain joint client technology road-maps which help to not only productionize the original service but also gives us insight into client drivers and decision making while including us in those discussions to keep the road-map current.Other Areas of Experience: US Marine with leadership responsibilities up to and including Platoon Leader for as many as 90 Marines. Very successful in team development, motivation, training, conflict resolution and mentoring. Well networked in both the public and private sector including key vendors, sub-contractor organizations and other useful connections.

General IT support and consulting services.

* Ultimately responsible for the operational run & maintain of the account across services/platforms.* Implement Operational Excellence team structures * Implement & Drive Change Management, Escalation & Notification, Service Restoration Team (SRT), Root Cause Analysis (RCA) and Daily Service Review (DSR). Ensure that OAR and ORR are performed for projects* Develop continuous Operational Excellence KPI improvement – measuring and managing the full range of OE measures* Deploy & manage proactive service management

After effective deployment of the Service Management solution, I was asked to stay on and support the account operations.* Delivery Management - Drives operational teams to Operational Excellence via delivery metrics based, ITIL lead service delivery. Ensures core processes (Change Management, Escalation & Notification, Service Restoration Team (SRT), Root Cause Analysis (RCA), Daily Service Review (DSR)) deliver the outcome required against contractual expectations* SLA Management - Meets or exceeds Contractual SLA aligned with scope management to support delivery per the contract, etc* Client Relationship Management – Understands NPS and CSAT output, how these are affected by Service Delivery and delivers service operations improvements to drive increase in client satisfaction* Internal Management – Leads GDN organization by coaching, identifying capability development, self-training, professional development actions required to improve delivery * Financial Management - Cost management without impact to SLAs, demand and resource planning, identification of out-of-scope work* Note: This position overlaps with the below role as Deployment Principal. Covered both positions overlapping 11 months.

* Responsible for deployment of Service Management (ITSM)/ITAR services to large global customers (i.e. Incident Management, Problem Management, Change Management, Service Level Management, Asset Management, etc.)* Note: This role overlaps with the above Client Delivery Manager (CDM) role. Covered both positions overlapping 11 months

* Focus on continued business growth, and support of the established relationship by providing both oversight of project implementation as well as program level support through production handover* During this time, generated and implemented an additional 47 service offerings as a result of customer confidence in the quality of jointly beneficial proposals and quality implementation.* Development, planning and implementation of large scale programs (Call Center implementation, Conference Center multimedia upgrade, VoIP, WiFi, Virtual Firewall, ADC, VPN, Office 365 w/Lync, VM farm, encrypted and non-encrypted NAS, etc.

*Brought in as Network Services Lead for a `Red Team’ to address pre-existing service deficiencies. Kept on to then implement and drive additional improvements — multiple awards for performance and dedication* Quickly established plans to revamp the support practices, budget and staffing to achieve contract compliance and client satisfaction.* Developed both short and long term strategic technology roadmaps in both the voice and data network spaces — a first in the account's history in any of the Product Line spaces. This approach included 32 interdependent "chunks"​ of technology to deliver to client requirements* Remediated five years of contract compliance issues (including a full network refresh of technology and equipment) in a way that minimized capital expense while delivering improved customer satisfaction. Earned the title of "Trusted Technology Partner" from the client

* Responsible for the operational execution of all activities associated with account team and client Transformation from preexisting "​in sourced" services to a fully outsourced IT department (network, servers, mainframe, service desk, desktop, DR, communications, org change etc.).* Responsible for program start-up, planning and operational execution of both transformation programs. Budget $20.1 Million across 28 projects, global scope, with 14 business units.* Established and maintained trusting Client/Account Team/Transformation Team relationships through clear communications and quick resolution of escalated issues.* Identified staffing requirements and built appropriately sized/skilled transformation teams.

• Global Business Process Owner (BPO) for Compute Services — Globally responsible for the identification of process, tools and organizational change requirements in support of organizational and corporate strategic objectives.• Global Lead for Compute Service's offshore program. — Review and identify viable Line of Service functions and associated staff globally that can be relocated to achieve more efficient support model and increased cost savings to the company.• Global Monitoring Transformation Lead, Motorola — Integrate monitoring capabilities for the network and server infrastructure into a common support solution.• Global Management Center Transition/Integration Subject Matter Expert (SME) for a number of accounts globally (new and legacy account base).

* Responsible for the development and implementation of a new customer support model (staffing, individual and team development, budget and management) resulting in a 60% efficiency improvement with respect to supporting documentation, customer care and new business support.* Performed an overhaul of the existing cost model with corporate business development teams to more accurately reflect service costs and run rates. Development of new service offerings (create/ market/ deploy).* Developed, maintained and delivered presentations overviewing organizational capabilities/services to both existing and prospective customers.

* Deployment Lead for ISO 9001: Identify, evaluate, develop and integrate key process/procedures within the Americas and global management centers. Identify & integrate ISO 9001 quality practices globally.* Monitoring of Network Infrastructure for over 40 clients using a variety of tools Tracking of client incident reports. Coordination of 3rd level technical support.* Training Coordinator: collateral duty of updating & tracking training program for the network operations team

Plt 3090 San Diego - Boot CampMCCES - 29 Palms Ca (Telephone Switchboard Repair)Keesler AFB - Switchboard SchoolQuantico MCB, VACamp Schwab - Okinawa JapanCharlie Company, 4th Tank Battalion - Boise IdMCCES - 29 Palms, Ca (Ground Radio Repair) Student and Instructor3rd Bn, 14th Marines, Philadelphia, PA