Jim Stephenson work email
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Jim Stephenson personal email
Jim Stephenson is a Retirement Specialist at Life.
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Retirement SpecialistLifeGainesville, Fl, Us
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Senior Services EngineerHfo Trident Southeast | Florida, Louisiana, Mississippi, Caribbean May 2023 - PresentTampa, Florida, United States -
National Service EngineerKrc Machine Tool Solutions May 2021 - Apr 2023Independence, Kentucky, United States -
Technical Services ManagerMakino Oct 2012 - Apr 2020Mason, Ohio, United States• Supervised up to 35 personnel responsible for deploying/supporting over 250 Service Engineers, and Technical Liaisons to almost 4000 customer sites in North, Central, and South America• Led the Technical Support team to over 60% recovery by phone thus averting on-site service• Cut average customer down time from over 2 weeks to just over 9 days• Raised incoming call direct-to-tech contact from 50% to 70%• Improved 15-minute callback times from 60% to 78% and < 2-hour callbacks from 89% to 93%• Collaborated with Product Teams, Sales, Project Managers, Engineering, IT, Logistics, and Install departments for creative solutions to address customer concerns• Cultivated positive relationships with our Customers, Vendors, and Global Support Centers in Japan, Singapore, India, and Europe representing Technical Support for the Americas• Coordinated training for new technologies introducing Augmented and Merged Reality tools to enhance troubleshooting• Organized internal channels for the communication and storage of technical data shared with international, local, and regional offices as well as independent distributors -
Technical SpecialistMakino Sep 2004 - Oct 2012Greater Phoenix Area• Remote Cross-product SME for equipment in North, Central, and South America• Pioneered an Arizona virtual office presence with Regional Sales• Made site visits state-wide with the Sales Manager to analyze customer needs and provide technical insights• Directed equipment installations, provided training, and aided Service Engineers• Traveled to Japan and Singapore to train on new release products and conduct FMEAs for pre-release• Deployed to Queretaro, MX and Detroit, MI to develop regional support and instruct Technical Support Specialists -
Material Quality EngineerMakino Apr 2002 - Sep 2004Mason, Ohio, United States• Addressed product quality issues with vendors, and parent manufacturing groups• Communicated with U.S., Japanese, and Singapore Engineering Groups and Supply Chains• Performed inspections and provided Problem, Cause, Solution evaluations• Contracted outside facilities for chemical analyses -
Field Services EngineerMakino Nov 1999 - Apr 2002Mason, Ohio, United States• Installed, maintained, modified, and repaired horizontal and vertical CNC machining centers with 4 and 5 axis capabilities• Supported projects for sales, show work, and R&D -
Instrument Shop TechnicianGeorgia State University Oct 1992 - Nov 1999Atlanta, Georgia, United StatesOperated, programmed, maintained, and repaired shop equipment. Equipment included lathes, mills, welders, grinders, and saws. Early involvement in the fabrication and assembly of the CHARA array at Mt Wilson Observatory under Dr. Hal McAlister. http://www.chara.gsu.edu/CHARA/ . -
E6 Electrician'S MateU.S. Navy Reserve Aug 1992 - Feb 1995Atlanta, Georgia, United StatesMonthly reporting with active deployment to Coast Guard Station Baltimore, MD as CoOp Minesweeper Assistant to Sonar Tech. -
E3 - E5 Avionics Tech, E5- E6 Electrician'S MateUs Navy Nov 1982 - Aug 1991MultipleAircraft Com/Nav Intermediate maintenance, Master at Arms, Contractor Quality Assurance, E-Div LPO. Includes 10 duty stations CA, CT, FL, IL, NY, TN, WA, Indian Ocean and aboard vessels CVN65, and FFG29.
Jim Stephenson Education Details
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Business Administration And Management, General -
Highest Honors -
Graphic Design
Frequently Asked Questions about Jim Stephenson
What company does Jim Stephenson work for?
Jim Stephenson works for Life
What is Jim Stephenson's role at the current company?
Jim Stephenson's current role is Retirement Specialist.
What is Jim Stephenson's email address?
Jim Stephenson's email address is jl****@****ail.com
What schools did Jim Stephenson attend?
Jim Stephenson attended Sinclair Community College, Georgia Institute Of Technology, Georgia State University.
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Jim Stephenson
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Jim Stephenson
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