Manage the SEI Administration, Reconciliation, and Statement Research teams within Columbus Worldwide Securities Services Operations. Responsibilities include: information owner and production manager for the SEI platform products, oversight of SEI statement production, and oversight of the offshore Reconciliation process. SEI Administration (2004 - present)Accountable for daily processing, addressing and resolving of functionality issues for the SEI products:Trust3000 mainframe system maintaining 57,000 accounts with $140 billion in market value and posting 1.9 million monthly transactions for Private Wealth Management and Worldwide Security ServicesCustomer Strata Station (CSS) - based application for moving cashStrata Web (One Portfolioview, Account Access) - browser based applications for online client view of accounts housed on Trust3000SEI Archival Services - browser based application for document retentionFacilitate monthly and quarterly vendor system releases to technology and business partnersImproved night stream processing efficiency by 45 minutes through review of production jobs to ensure service level agreements standards for downstream in-house applicationsIdentified and reduced risk for system access to sensitive functions and ensured segregation of duties by creating functional ownership approval process, reducing number of exceptions from over 1,000 to zero for over 2,500 users in 150 models Statement Research

Manage team responsible for the daily balancing of SEI system cash, settlement blotter, and reconciling un-invested trust cash. Provide support and oversight to operational processes located in Mumbai for reconciliation reporting on cash and securities

Managed a team of up to 23 employees for an Operations Help Desk with an annual budget starting at $1.2 million and call volumes 120,000 annuallyIntegrated into the team processes for line of business specific technology applications, internet site support, and name and address change confirmation letter callsAdditional Responsibilities (2004 - Present)Personally Identifiable Information - created and implemented a process for monitoring monthly compliance related to protecting sensitive client information for PWM Columbus Operations.PC refresh - implemented a process for replacement of all desktop and laptop computers for PWM Columbus Operations.NICE phone recording system - identified opportunity and reduced the number of recorded lines in Operations realizing an annual savings of $39,000 in phone line costs.Priority One Management for Operations - responsible for coordinating the identification, communication, and resolution of issues with either large dollar or client impact.Coordinated a reduction in real estate space utilized by PWM Operations by condensing the number of occupied floors from three to two.Recognized with a Fourth Quarter 2006 Leadership by Example Award for the success of the project

Wrote a monthly newsletter for distribution to over 200 employees.Acted as Vice-Chairperson for the 1998 United Way Campaign responsible for work site of 315 employees and surpassed the financial goal by 15%.Recognized for the successful management of the campaign by the Directors of Operations with a One

Demonstrated skills in processing information from internal clients related to the trust operations environment

Processed oversight for customer service, accounts payable, and accounts receivable in excess of $4.5 millionImproved efficiency of cash flow by creating and implementing a structured system of billing which enabled a 50% reduction in operational payroll costs