Jim Thomson Email & Phone Number

Recruit

Shuniah, On

Thunder Bay, Ontario, Canada

Manage slot operations in compliance with Alcohol and Gaming Commission of Ontario and other applicable municipal, provincial and federal laws and regulations. Maintain strong public relations with customers and maintain open door policy with employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with predetermined internal control procedures.• Ensure that all slot machines and related equipment are maintained and repaired properly by monitoring and tracking all repairs and keeping a suitable inventory level of parts on hand.• Responsible for the maintenance and repair of all slot machines and related equipment.• Responsible to ensure that all applicable Internal Control Manual policies and procedures pertaining to slot machines are strictly adhered to.• Supervise staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective employee relations.• Perform Jackpot inspections as outlined by the Internal Control Manual by verifying the Slot Machine has not been tampered with.• Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons, employees and OLG personnel.• Make recommendations in hiring, training, evaluating, rewarding and apply disciplinary or corrective counselling to staff.• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.

Thunder Bay

Manage slot operations in compliance with Alcohol and Gaming Commission of Ontario and other applicable municipal, provincial and federal laws and regulations. Maintain strong public relations with customers and maintain open door policy with employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with predetermined internal control procedures.• Ensure that all slot machines and related equipment are maintained and repaired properly by monitoring and tracking all repairs and keeping a suitable inventory level of parts on hand.• Responsible for the maintenance and repair of all slot machines and related equipment.• Responsible to ensure that all applicable Internal Control Manual policies and procedures pertaining to slot machines are strictly adhered to.• Supervise staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective employee relations.• Perform Jackpot inspections as outlined by the Internal Control Manual by verifying the Slot Machine has not been tampered with.• Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all patrons, employees and OLG personnel.• Make recommendations in hiring, training, evaluating, rewarding and apply disciplinary or corrective counselling to staff.• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.

• Manage and develop an effective staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective employee relations.• Make recommendations in the hiring, training, evaluating, rewarding and apply disciplinary or corrective counselling to staff.• Strictly adhere to all policies and procedures as outlined by the departmental or Internal Control Manual and/or provincial legislation.• Verify the Jackpot transactions as outlined in the Internal Control Manual.• Assist with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expense, etc.• Promote and maintain the utmost integrity and the highest calibre of Customer Service and respect to all customers, employees and OLG personnel.• Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced.• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.

• Responsible for the maintenance and repair of all slot machines and related equipment.• Responsible to ensure that all applicable Internal Control Manual policies and procedures pertaining to slot machines are strictly adhered to.• Perform Jackpot inspections as outlined by the Internal Control Manual by verifying the Slot Machine has not been tampered with.• Responsible to convert and move slot machines as required.• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all customers, employees and OLG personnel.• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.

• Services slot machine malfunctions such as minor ticket jams.• Respond to patrons needs (assist patrons with brief machine explanations, instructions for bill acceptors or various other questions regarding the slot machine).• Is responsible for balancing and maintaining float and jackpot payouts.• Must strictly adhere to Departmental or Internal Control Manual policies and procedures.• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and OLG personnel.• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.

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