- Implement the recommendations from the Diversity Field Officer Service sustainability analysis, in liaison with AFDO Management, the Diversity Field Officer Service team and any external consultancy (as agreed).- Develop a marketing and sales plan with targeted strategies to actively seek new business opportunities for the organisation as a whole, including positioning the Diversity Field Officer Service and key AFDO offerings and services (including consultancy, fee for service and training delivery).- Identify, establish and secure new opportunities for partnerships, licenced delivery and direct delivery of the Diversity Field Officer Service across Australia and generate opportunities for delivery of other AFDO products, meeting agreed KPIs.- Prepare proposals, briefings and funding approaches as requested by potential partners/organisations or as directed by the CEO or National Manager - Workforce Participation.- Negotiate contracts with partners and organisations, in consultation with the CEO.- Liaise with the National Manager, Workforce Participation and the Diversity Field Officer Service team to explore value-add opportunities for current businesses engaged via the service who have expressed interest in additional organisation capacity building.- Assist the CEO to develop an Intellectual Property Strategy for AFDO products.- Assist the CEO to plan and implement AFDO’s marketing activities including sponsorship, corporate relationships and philanthropic engagement.- Collaborate and provide strategic advice to inform the development of new AFDO offerings or services.- Regularly report to the CEO on take up, as well as challenges, opportunities and feedback received from stakeholders.- Any other duties as directed, commensurate with the scope and classification of the position

Implementation:- Effectively work with the Opportunity Owner and Sales Operations Manager to prioritise implementation and transition activities utilizing a project plan- Document specific customer processes and procedures, work instructions and program requirements for new or existing customers- Manage the creation of customer user guides and training material with administration support when required- Develop client KPI/Financial Reporting in conjunction with other Departments- Manage the creation of implementation checklists, from the two implementations above specific to industrial and commercial delivery programs- Manage a change request checklist for ongoing changes to customer agreements (rates, pre-employment screening, billing requirements, MSP dependencies)- Work collaboratively with team members to assist with implementation projects and set deliverables and milestones and ensure they are met- Ensure that all stakeholders (including customers) are in compliance with contractual guidelines, prior to launch of project- Collaborate with Finance, Payroll and IT for the effective testing of time and attendance, pilot payrolls to ensure processes are understood and allow for effective invoicing- Ensure the appropriate handoffs within Industrial Relations for awards and payroll are clear and rate cards are established in FastTrack with knowledge then transferred to the Consultants servicing the account- Perform post implementation audit for each customer implementedCustomer Experience:- Ensure all communication and activity is conducted in a professional and ethical manner- Provide a high level of customer service to internal and external customers- Prevent issues arising by adhering to all requirements including, but not limited to, Kelly systems, policy and procedures, code of conduct, industrial instruments and legislation- Minimise risk through prompt follow up and resolution of queries and concerns in line with policy and procedures

- Proactively identifying new business opportunities and client needs - Providing relevant, accurate information to clients on the range of Kelly Services products- Delivering on requirements to meet or exceed expectations every time- Identifying and acting upon cross-selling and additional business opportunities- Maintaining Account Management activities including client visits, calls and product demonstrations in line with procedures- Proactive strategic planning to ensure maximum benefit from sales and business development calls- Working within Kelly Pricing guidelines to maximise profit- Applying good business judgement and negotiate profitable accounts- Maintaining a contact cycle with newly placed candidates and clients to foster retention- Complying with Kelly systems, policy, procedures and all legislative requirements- Providing accurate, timely information; advice and solutions to clients to most effectively meet their needs- Managing any issues that arise from recruitment activities in line with policy and procedures- Maintaining documentation and records in accordance with Kelly systems, policy, procedures and legislation including adherence to privacy requirements for record accuracy and currency- Ensuring all communication and activity is conducted in a professional and ethical manner- Workplace Health & Safety- Risk Management

- Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for B&H products and services.- Make in-person visits, telephone calls and presentations to existing and prospective customers.- Research sources for developing prospective customers and for information to determine their potential.- Maintain an up-to-date forward “prospects list” going forward for at least 3 months.- Develop clear and effective written proposals and quotations for current and prospective customers.- Strive to achieve an average GP of 30% which should translate to a >$25K p/m GP.- Achieve zero errors in development of the quotation documents.- Develop and enter quotes directly into the B&H computer system, DCS and Attaché.- Ensure all customers and appropriate B&H staff are totally clear on all aspects of the quotation.- Expedite the resolution of customer problems and complaints.- Coordinate sales effort with sales management, administration, accounting, logistics and technical service groups.- Analyse the territory/market’s potential and determine the value of existing and prospective customers to B&H.- Only propose sales that will contribute to the B&H business imperatives: achieve a cash profit of >5%, 100% on time delivery and zero customer defects.- Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities.- Identify advantages and compare supplier’s products/services.- Plan and organise personal sales strategies by maximising the Return on Time Investment for the territory/market segment.- Supply management with oral and written reports on customer’s needs, problems, interests, competitive activities and potential for new products and services.- Keep abreast of product applications, technical services, market conditions, competitive activities and advertising.

- Develop ongoing business from existing accounts whilst proactively targeting new clientele.- Establish, engage, build and manage relationships with key clients and stake holders.- Assisting clients with sales and technical enquiries, providing advice and solutions for their business.- Promote the sale of new equipment and products from the Electroboard range along with its services.- Responsible for accurately reporting monthly revenue forecast, sales activity and pipeline opportunities.- Demonstrate the products and provide quotations and tender proposals/responses along with timely follow up to close the sales.- Gather competitor and market information to create offers by identifying products and pricing that meet customer needs.- Undertake site visits to define clear and precise project objectives and establish a client brief.- Liaise with the Project Manager and Logistics Department regarding the required equipment, resources and delivery timelines.- Create detailed scope of works and keep clients informed of the projects progress to ensure satisfactory implementation and outcome.

- Develop and maintain relationships with new and existing client base which includes corporate, government and educational clients.- Sell the company and its products, ensuring client satisfaction and seeking out and identifying new business opportunities.- Initiating meetings and ongoing communication with decision makers to assess their needs and sell the company's products and installation services.- Understand the client’s requirements, identify the right products and integrate a customised solution to achieve expectations, budgets and timelines.- Independently and successfully negotiate and confidently close deals.- Conduct strategic account reviews regularly to analyse service needs and meet specific requirements.- Gather relevant market information to prepare and submit proposals that will boost the company margins and be competitive within the market segment.- Maintain lead generation and referrals, timely follow-up and conversion to achieve sales targets, goals and objectives.- Possess an excellent level of technical and selling knowledge in all areas to assist clients with the decision making process.- Professionally and courteously deal with conflict resolution to a satisfactory outcome.

- Generate new business growth and achieve budgeted sales revenues and margins for assigned territory.- Maintain appropriate levels of ongoing contact and rapport building with new and existing customers.- Generate and analyse sales reports and project monthly forecasts.- Establish call plans, call objectives and entertainment plans in accordance with SMS sales process.- Maximise cross selling and develop sales opportunities over the total range of products offered by the group.- Manage customer service issues to resolution including credit claims and follow up to ensure customer and business satisfaction.- Prepare quotes and price agreements and follow up to ensure acceptance.- Provide competitor activity and market place feedback to Senior Managers, Sales Managers and Credit Managers during fortnightly sales meetings.- Meet all requirements relating to Quality, OH&S and Environmental Management ensuring compliance with relevant laws and ethical standards.

- Network internally and externally to identify business opportunities and achieve business goals.- Break down tasks into manageable actions and prioritise these actions using appropriate resources. - Review performance data to understand level of achievement and identify future areas for improvement.- Provide customers with quality service and product recommendations.- Handling telephone, internet and counter enquiries in a professional manner and convert to sales.- Demonstrated ability to plan and organise daily administrative activities.- Excellent communication skills, both written and oral together with demonstrated management skills.- Marketing and advertising of products and services using different avenues.- Fully proficient with issues of legal compliance and internal policies.

- Provide customers with high level service and technical product knowledge.- Understand the organisational processes and operate accordingly.- Maximise sales and gross profit through the selling of ancillary products and services.- Ability to handle working in a fast paced environment effectively when under pressure.- Ablility to deal effectively with difficult situations and skilfully negotiate a win-win outcome.- Customer focus providing support for building and maintaining effective relationships with internal and external clients.- Actively work with buyers and suppliers to influence range selection based on customer feedback and business performance.- Coach and mentor team members to share product information and knowledge for learning and development.

- Provide customers with quality service and product knowledge.- Point of sale operations including sales, returns, exchanges and repairs.- Merchandising: displays, replenishment and customer orders.- Working as part of a team to achieve company goals and objectives.- Dealing courteously with customers in service and complaint areas.- Handling telephone and counter enquiries in a professional manner.- Responsible for store opening and closing procedures.

- Always focused on customer needs, showing the ability to deal directly and promptly with any issues.- Utilise a variety of selling techniques to achieve productivity targets.- Excellent time management and planning skills.- Generate new clients through negotiation and influence.- Writing clear and concise reports.- Able to identify new business opportunities and take action upon these opportunities to improve the business.- High level of initiative and problem solving skills to deliver outcomes.- Manage stock levels and stock movement to maximise return.

- Delegate and monitor work of staff throughout the shift, prioritise workload- Train new employees in customer service and meal order preparation, maintaining high quality standards.- Stock control including acceptance of deliveries.- Writing clear and concise reports.- Bookkeeping, banking and bank reconciliation.- Processing of accounts and invoices.