• Manage the entire IT organization for an expanding Internet retailer of premium glass chair mats while reporting to the CFO and CEO.• Oversee the online presence, network, edge devices, IT security, ERP, CRM, WMS, and vendor management and the budget for the multi-million-dollar online retailer with customers throughout the U.S. and Canada.Notable achievements while in the position have included: - Implemented migration to Microsoft Office 360 from multiple disparate systems, including Google Suite, DropBox, and Slack, with 100% data retention, improved operational efficiencies, and reduced cost.- Established and enforced standard operating procedures, policies, and rules consistent with ITIL and reinforced the company culture and goals, including incident management, change control, project implementation, systems management, IT security, and network controls.- Instituted Single Sign On (SSO) and Multifactor Authentication (MFA) via Microsoft Active Directory for all company systems, reducing user frustration and improving security throughout the environment.- Served as the Project Manager for NetSuite ERP, migrating financials from QuickBooks Enterprise, migrating HighRise, and implementing the Warehouse Management System replacing disparate spreadsheets.

• Led a high-performing team of 8 technicians to manage the production IT environment supporting a retail, cultivation, and manufacturing organization of 780 employees throughout Colorado and Illinois. • Developed and implemented an ITSM department, managing budget, staff, and KPIs while reporting to the CIO. • Collaborated with strategic business leaders to improve and ensure proper support to meet business goals.Notable achievements while in the position included: - Served as the principal member of the IT Steering Committee with Executive Management (President, CEO, CFO, CIO, and Department Heads, setting strategic technical direction of the organization based on overall business goals and requirements.- Utilized service leadership to coach and grow the IT Operations team to a highly functioning department, used as an example by the rest of the organization.- Established and enforced standard operating procedures, policies, and rules consistent with ITIL and reinforced the company culture and goals, including incident management, change control, project implementation, systems management, IT security, and network controls.- Guided the organization through implementing and adopting SharePoint as a centralized tool for data management, file storage, document retention, and collaboration throughout the company.- Drove the operation of company systems, including integrating Microsoft Active Directory Office 365, Microsoft Dynamics NAV, Microsoft SharePoint, and Motaworks.

• Established and manage an agency selling insurance products, managing a team of customer service representatives, agency producers, and marketers contacting existing and prospective customers. Notable achievements while in the position included:- Purchased a book of business from an agent exiting the industry, improving customer service as noted by an increased NPS from 5 to 9/10 and improving customer retention from 72% to 89%.- Increased the sales of commercial lines insurance by 60% through improved marketing systems and processes.

• Appointed as head of global desktop engineering following the acquisition of URS Corporation with 6 direct reports, managing 20 technical staff responsible for 80,000 employee computers while reporting to CTO.• Focused on desktop automation, virtual desktop infrastructure, application delivery, employee self-service, and vendor management. Notable achievements while in the position included:- Led the development of Active Directory Infrastructure integration that combined 24 AECOM and URS Corporation Active Directory Forests/Domains supporting 80,000 users globally into 1 AD Forest.- Instituted Desktop Configuration Management strategy centering on Microsoft SCCM, Shavlik, and Adaptiva software for flexible end-point storage management capability supporting 80,000 end users.- Evaluated and determined outsourcing for Service Desk (level 1) and Computer Configuration and built processes for all offices in North America in conjunction with the Service Delivery Director, Americas.- Determined the service level agreement (SLA) for Service Delivery and Computer Configuration management, a $2.5M per year contract.- Championed a $3M companywide VDI strategy utilizing VMware and Microsoft Hyper-V, focused on high-end users requiring the rapid deployment of complex compute capabilities to support client project work.- Collaborated with a key vendor to negotiate an agreement for desktop imaging and deployment with $1.5M in yearly savings to the organization.

• Promoted to lead 8 direct reports and an IT team of 40 in a $30M IT organization serving 21,000 staff members at 300 sites worldwide while reporting to the Divisional CIO. • Oversaw the delivery of desktop, active directory, infrastructure, service desk, and cloud services in an infrastructure encompassing 1,500 servers.Notable achievements while in the position included: - Served on Infrastructure & Environment IT Steering Committee with Divisional CIO and Divisional COO, among others, setting the strategy for the division and company utilizing industry experience.- Led the reorganizing of the Infrastructure and Environment Division IT Group from a distributed organization of generalists into a cohesive, productive IT team of 160.- Managed CAPEX and OPEX budgets in a manner that reduced expenses by $2M in 2012, $1.5M in 2013, and $2M in 2014 by utilizing best practices, improved processes, and increased productivity while improving the overall service.- Spearheaded the migration of 14 Windows 2003 Active Directory domains to a single Windows 2008 Active Directory Forest that supported Federal ITAR and Export Control processes and industry-specific security principles.- Optimized a distributed computing and storage infrastructure of 1,500+ servers and various storage technologies across 300 sites globally, exceeding key performance indicators.- Implemented SolarWinds, monitoring 4,500+ network devices, recording up-time, NetFlow traffic analysis, and system and application performance monitoring to maintain 99.999% uptime across the organization. - Recipient of the 2014 “Pyramid Award for Project Excellence – Support Services.”

• Promoted to lead a high-performing regional IT organization with a staff of 65 and a budget of $6M, serving Canada and the Western US. • Managed 7 Regional IT Managers, developing and implementing a centralized support model and readjusting local IT staff into centralized, more specialized IT teams supporting 7,000 users. Notable achievements while in the position included:- Earned the 2009 “Outstanding Achievement Award” for improved business processes and support metrics.- Developed a division-wide intranet providing for an exchange of crucial information that improved collaboration between 7,000 users across 150 offices throughout the western U.S., Canada, and Mexico while supporting $3M in projects.- Improved support response for service delivery by 30% through processes and procedures and the use of single TrackIT service delivery ticketing software.- Developed and implemented the Western IT organization, which served as a model for a successful division-wide IT reorganization in 2012.