Jim White Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Billerica, MA

• Responsibilities: Manage all IT aspects of the company including PCs, Laptops, PBX Phones, Mobile Phones, Networking, Application development and support, documentation and training.Accomplishments:
• Designed, wrote and implemented a custom database — Resulting in the business going from 100% paper based to 100% electronic; rapid response to customers; providing the foundation to make informed business decisions.
• Streamline all business processes using extensive automation via Java, Visual Basic for Applications, FileMaker Pro scripting, and AppleScript — Resulting in increased staff productivity of over 500%.
• Own day to day operations with our partner companies (SolarCity, Sunrun, SolarFive, Next Step Living) — Resulting in business growth of 300% year over year.

Boston, MA

• Responsibilities: Managed all aspects of a professional, solutions oriented, consulting business specializing in networking, office automation, and executive information systems.Accomplishments:
• Successfully ran a profitable consulting business — which included all aspects of the business: sales, needs analysis, proposal generation, solution design, development, pilot implementation, training, implementation.
• Achieved 100% customer satisfaction — resulting in multiple consulting engagements from every customer, including Lever Brothers, Levi Strauss, Argonaut Insurance, and Hewlett-Packard.
• Scope of Work covered business and technical issues — Areas of expertise included business process automation, text and document management, data warehousing, web & database design, network design, client/server.
• Recognized for technical depth and training abilities — Resulted in a Hewlett-Packard contract to train their own Technical Support staff on their own product.

Natick, MA

• Responsibilities: Created and implemented the strategic vision for the SystemWizard family of automatic problem-resolution software and professional services. Oversee all aspects of product definition, design, and.
• Introduced product life cycle planning and restructured quality assurance processes — Resulted in increased quality of measurable business decisions that closely align with newly established corporate objectives.
• Educated sales force on customers’ business models — Resulted in increased sales with decreased time to closure by being able to relate directly to business issues facing the key decision makers.
• Designed a new application framework and user interface — Resulted in a consistent look & feel across all then future SystemSoft products, shorter development cycles, reduced quality assurance efforts with higher.
• Established best practices for Professional Services — Resulted in streamlined processes, increased profitability, higher customer satisfaction, and greater leverage of limited resources.

Santa Clara, CA

• Responsibilities: Create and manage the worldwide telephone support and hardware service operations for HP’s complete line of consumer PCs. This included the people, teams, warranty & support policies, strategies.
• Effectively managed a $45 million annual budget — Covered all aspects of hardware service and telephone support.
• Formed a team of 6 direct reports and a staff of 25 — Created a high-performance, team-oriented environment.
• Saved more than $24 million annually — Implemented out-sourced hardware service and telephone support operations.
• Established and managed worldwide operations — Grew to over 700 agents at 5 sites worldwide supporting end-user customers in 7 countries for both telephone support and hardware service.
• Achieved customer satisfaction ratings in excess of 93% — By fostering an attitude of true Customer Care.

Bs, Information Technology

Electrical And Electronics Engineering

Activities and Societies: Triangle Fraternity (Engineering)