Jim Wise Email & Phone Number

Englewood, Co, Us

Spearheaded architecture and maintenance of Sling’s production and development infrastructure to enhance system reliability and operational uptime. Lead incident response initiatives to minimize system downtime and define and deploy SLOs and SLAs to maintain and exceed service reliability standards. Serve as the primary technical authority and influence all strategic platform engineering decisions.• Facilitated the transition of legacy infrastructure to Infrastructure as Code (IaC) using Terraform and AWS CloudFormation.• Designed and implemented cloud and data center solutions, including AWS migrations, Kubernetes cluster management, and establishing Direct Connect links to integrate on-premises data centers with AWS cloud.• Designed and implemented cloud and data center solutions including AWS migrations and Kubernetes cluster management which scaled across eight physical data centers.• Drove organization-wide security enhancements by architecting Palo Alto firewall solutions and ensuring adherence to corporate security policies.• Deployed and integrated Harmonic into existing video workflows• Mentored team and developed a skilled workforce adept in SRE, DevOps, and Platform engineering.• Led full organizational and process redesign twice to streamline operations and reduce silos.• Spearheaded end-to-end Kubernetes infrastructure including overseeing application migrations and system integration.• Manage hardware and software assets including ~20K servers across VMware and AWS environments, as well as various custom-built storage solutions.• Provide technical leadership and hands-on training to the site reliability team to enhance team capabilities and improve overall system performance.• Oversaw multiple storage solutions such as custom-built, Pure, and Isilion and network devices including switches, routers, and firewalls to ensure stable and secure operations.

Stamford, Connecticut, Us

Designed and implemented cloud and data center solutions across GCP, Azure, AWS, and VMware. Regularly updated architecture and deployment processes to enhance system security and stability. Led software automation initiatives that improved process efficiencies in networking, security, and CI/CD.• Directed team mentoring and development efforts, focusing on best practices in DevOps and SecOps.• Managed multiple re-organizations including adapting processes and teams to maintain operational effectiveness.• Provided technical oversight and leadership to influence project direction and resolve operational issues across teams.• Focused on continuous delivery, test automation, and integration to streamline production pipelines.• Proficient in infrastructure as code and automation using Ansible, Chef, Terraform, CloudFormation, and Jenkins to optimize deployment processes.• Managed third-party application integrations, overseeing projects from proof of concept to network design and final production specifications for infrastructure upgrades.

Contracted to Charter Communications

SURGiVIEW is a small startup developing hardware and software to integrate surgical video to a patient’s electronic health record. The challenges faced with this project have ranged from petabyte storage solutions to HIPAA compliance and more IT applications and technologies than can be listed.Brief List Technologies Used:HL7 / DicomNetworking & QoSSingle Sign OnNetwork Security Video TranscodingVideo StreamingStorage SolutionsVisualization Embedded OS’sApplication Development VPNFile Transfer Solutions• Reduced IT costs by over 60% while adding additional services• Infrastructure and server design for hosted video solution• Hardware and software design guidance and quality assurance testing• Implemented information security plan to comply with HIPAA • Project assessment, planning, and implementation management • Designed and implemented complete infrastructure migration to Amazon AWS

Chantilly, Va, Us

• Cisco Nexus Data Center solution Design, audits, and implementation• Cisco MeetingPlace, Unity, Presences and CallManager Implementations and upgrades• Switch and router modifications and configurations to include QoS• Cisco Contact Center Enterprise solutions implementation and maintenance.

Us

• Engineered, planed and managed a Cisco CallManager upgrade from 3.x to 6.x• Project manage network upgrade, utilizing Juniper M10i’s and Lucent DMX• Performed Telecommunications audit, recovering 50k in refunds, and proving a redesign providing for a 25% decrease in costs.• Provide Strategic telephony and Video road map for next 5 years

Fort Lauderdale, Fl, Us

• Analysis of physical and logical data and telecommunication infrastructure• Update and Maintain Visional designs• Unity Implementation• Switch and router modifications and configurations to include QoS• Cisco CallManager Implementations

Tampa, Fl, Us

• Daily 3 tier support for Cisco CallManager 4.2 and Nortel PBX’s• Redesign of communication infrastructure, including voice cabling, fiber distribution system, and upgrades to 5 Nortel PBX’s, and new Nortel Succession 4.1 PBX as the campus core switch.• Created and controlled RFP process for redesign of communications infrastructure• Third tier support for Amcom medical call center implementation• ACD design and support (Cisco ICD, Nortel Symposium)• Cisco and Foundry Network engineering and support

• Strategic telecommunications consulting• RFP creation and management.• Outsourced project management

Us

• Design and implementation of Cisco AVVID product’s (Unity, ICD, CallManager)• Management of all Alabama operations for sales, Project management, implementation, and service• Supervised all personal involved in Telecommunications implementation’s and projects in the Alabama Region (Cisco CallManager, Mitel SX200,)• Solutions managed included (Microsoft, Citrix, Cisco, Checkpoint, Foundry, Mitel)

• Design and implement Unified Messaging solutions, (Cisco, Siemens, AVT, Avaya)• Design and implement IP telephony Solutions. (Siemens Hipath, Cisco CallManager)• Design and implement Traditional PBX’s. (Siemens, Nortel)• Design and provide supporting documentation for converged voice and data networks

Arlington, Virginia, Us

Arlington, Virginia, Us

Education record

Education record