A results-oriented, well-organized management professional with background in information systems, personnel supervision, administration and customer service. Well-developed communication and problem-solving skills with the ability to resolve difficult situations under adverse conditions. Thrives in a fast-paced environment. Skilled expressing technical information and concepts in an easy to understand way. experienced at training others on the operation and maintenance of a wide variety of mechanical and information systems.Specialties: Technical Writing and illustrating. Training and development and human resources. Internal compliance audits, budget planning, and change management. Policy and procedure development, project planning, risk management, strategic planning. Skilled presenter, communicator, and trainer. Computer, radar, communications systems. Problem analysis, system testing, quality assurance, and system acceptance.Well versed with the following software: Adobe Acrobat, Illustrator, Framemaker, Robohelp, Captivate; CorelDraw; Arbortext Epic Editor, XML/SGML; Microsoft Office, Project, Visio, Visual Basic; Windows 7, 10.
Listed skills include Quality Assurance, Training, Troubleshooting, Change Management, and 12 others.