Develop and implement data processing procedures and guidelines to ensure the accuracy, integrity, and security of all data and information related to various business ventures associated with Michael Edwards Direct and their clients and Partners.

Provide project management, procedural and administrative documentation development, database administration, and technical support for various organizations and customers.BT Americas - Radianz (British Telecom), Chicago: Create and administer procedural documentation, project management, and provide technical support for the organizations Chicago-based communication centers.Reuters Information Services., Chicago: Developed procedural documentation, and provide project management along with technical support for the company business continuity and contingency migration initiatives.

Monitor and maintain internal and external client networks, provide facilities management and monitoring, develop vendor relations, assist with employee development and training, and manage database development and implementation.Design and develop a circuit database using MS Access resulting in efficient circuit and client identification and managementLead a team in the creation and deployment of procedures and documentation for all data center staff

Managed and lead the development and growth of the operations, telephony, and application development departments consisting of 11 team members and three consultants. Developed and grew client and vendor relations with various financial service providers with respect to Credit Card and EFT (Electronic Fund Transfer) billing.Managed and lead the development of an internal credit card billing process, including application and procedures development based on requirements and needs dictated by the various financial and processing institutions including Citibank, Chase, American Express, PaymenTech, Fair Isaac, and othersDirected the design, development, and implementation of all application and software development required by the needs of all departments within GRLIResearched, created, and lead the implementation team in reference to the disaster recovery plans and procedures for data center and mission critical software and hardware Worked closely with various banks and financial institutions to develop and coordinate the electronic billing of monthly insurance premiums in excess of $75,000 per week resulting in $3,000,000 in yearly revenuesRecipient of the 2001 PaymenTech® Customer Service Award based on excellence in customer service.

Lead and managed the day-to-day operations of a team of five data center technicians responsible for the operations and maintenance of a 110 NT server network deployed at two locations. Researched and procured all software, hardware, and service level agreements as determined by customer needs and requirements. Coordinated with internal and external clients the upgrade of approximately 65 servers to Y2K compliant software and hardwareAnalyzed usage requirements to negotiate a UUNet bandwidth contract down to a $37,000 per-month contract from a $45,000 per-month contract

Managed an MIS/IT team consisting of four operations personnel and three application developers. Determine the justification, approval, and procurement of all capital purchases and expenditures for the organization.Project Managed and directed the relocation of a 96-station call center from Chicago to Dixon Illinois adhering to a very aggressive one month implementation schedule Worked with clients, vendors, and internal personal to develop and implement an efficient broadcast fax campaign resulting in 140,000-fax transmissions per month with a profit increase of $120,000 per year

Managed and lead the conversion of over 450 analog circuits (over 900 desktop terminals) to digital circuits within an aggressive 12-month time periodRecovered an estimated recurring cost of over $55,000 per year within the first 2 months of the analog circuit to digital circuit conversion project

Created "Data-Feed Group Competencies" documentation and qualifications

Recipient of a 1991 Reuters Quality award for developing a process to pinpoint system outage times

Installed the first PC based (S-Tron) terminal in the Reuters central district

Recipient of the Par club award for three consecutive years