With over two decades of dedicated experience in the IT industry, primarily within OSS/BSS vendors and Telecom operators in the GCC region, I currently serve as a Director Operations in Techtron Global Services. Prior to that was serving as Solution Architect/Technical Manager at Nokia.My expertise spans various facets of IT, including a deep understanding of cloud concepts utilizing NFVI, VNFM, and VNFs. I possess extensive proficiency in online/offline mediation, particularly in IMS and packet core systems across Rf/Ga interfaces. I have actively contributed to projects involving NAT logging utilizing Kubernetes, Kafka, and Flink technologies.In addition to my technical prowess, I am well-versed in delivery and support standards within technical services, with a strong command of Event Mediation, Complex Event Processing, ETL, and provisioning/service activation concepts, alongside familiarity with Data Analytics methodologies.I have demonstrated robust implementation and support skills across a spectrum of products such as Event Mediation, provisioning systems, IVR, Data Retention Systems (DWH), Billing, and Roaming Management (NRTRDE, HUR, TAP, RAP). My proficiency extends to database management in RDBMS platforms like Oracle, SQL, and Times Ten.Furthermore, I am knowledgeable in Project Management methodologies, leveraging PMBOK V4 concepts and SDLC principles. I am an expert in software development, adept with multiple technologies including XML, SOAP, web services, Tomcat, and Java.I possess skills in hardware estimation and design, particularly emphasizing High Availability for mission-critical applications. My programming expertise includes languages such as C++, PERL, and Rapid Application Development in leading 4GL platforms like POWER BUILDER and VISUAL BASIC.With strong teamwork and leadership capabilities, I excel in leading teams and adapting to the dynamic industry landscape. I possess excellent communication and interpersonal skills, coupled with a proficiency in UML and Business Process Frameworx (TMF), holding TMF certification.Moreover, I am familiar with pre-sales activities and possess functional and technical knowledge of ERP systems, including Zoho. My experience encompasses a broad spectrum of organizational Technical & Management Operations, making me a valuable asset in any professional setting