Jim Jacob Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Key responsibilities:1. Provide technical and people leadership across the shift team, be recognised as a subjectmatter expert and actively mentor and develop the staff to continually increase theirproficiency.2. Apply Incident management methodologies to detect and resolve faults in anaffective and timely manner to meet monthly KPI metrics3. Perform.

Sydney, New South Wales, Australia

• Key Responsibilities:
• Provide technical support in Network Operations Centre (NOC) managing 75+ customers networks from small to large enterprise customers in banking, aviation, energy & telecommunications.
• Proactive monitoring and troubleshooting of issues in the WAN, LAN and Datacenter Networks.
• Provide L2 & L3 incident management, change and configuration management while maintaining strong customer relationships.
• Document management related to NOC environment including technical know-hows, network diagrams & databases.
• Provide proactive and reactive fault diagnosis and resolution, carrier management & hardware maintenance management

Sydney, New South Wales, Australia

• Key Responsibilities:
• Proactive remote monitoring and management of customer networks including LAN, WAN, Security & Voice technologies
• Provide L2 & L3 troubleshooting including fault diagnosis, configuration, optimization and support in accordance with service levels.
• Provide end to end support including carrier management, CRM (Siebel), SLA management and problem resolution, service delivery management
• Documenting, managing and implementing Network and Firewall changes
• Configuring SNMP, TACACS on Customer devices

Sydney, New South Wales, Australia

• Main Responsibilities:
• Managing Security Activities Report containing Compliance related triggers & activities across Australia, New Zealand and India
• Review Firewall Filter Rules Activities and liaising with Client Account Teams.
• Reporting activities so that management and Clients have visibility to the compliance activities on a weekly/ monthly basis.
• Maintain and manage Compliance & Vulnerability databases and mailboxes.
• Perform internal dispatching activities for the tools team in Network Services.

Sydney, New South Wales, Australia

• Main Responsibilities:
• System & Server Administration of Network Management Systems
• Monitor and Troubleshoot OS & network infrastructure issues
• Support applications/systems within the NMS Infrastructure to user requirements
• Establish and maintain infrastructure documentation
• Participate in mission critical project workTechnologies Used:

Sydney, New South Wales, Australia

• Company:JAV IT - Contracted with IBM on the Jones Lang LaSalle accountResponsibilities:
• Perform acting team leader duties, mentor & train team members & SME for local desk side and helpdesk teams
• Perform break-fix activities and Service Requests for desktops, laptops, VOIP devices & smart phones at dedicated and remote client sites
• Install and troubleshoot USB mobile broadband, audiovisual conference devices, MFD printers, faxes & scanners.
• Provided technical advice for Project and Client Service Delivery teams including resolving escalations and providing guidance on policy and best practices
• Perform project work such as hardware refresh and new office setups

Sydney, New South Wales, Australia

• Company: JAV IT - Contracted with IBM to work on Jones Lang LaSalle accountJAV IT - Contracted to work on American ExpressResponsibilities:
• Desktop and laptop rollout refresh projects in Sydney CBD
• Site re-location including hardware & software migration
• Installing and troubleshooting software & hardware issues for desktops, laptops, Cisco Phones & MFD Printers
• Troubleshooting & optimising network performance on workstations
• SOE imaging, Win XP and other software deployment

Double Masters, Ms In Design Science (Digital Media & Audio Design)

Recipient of “Dean’s List of Excellence in Academic Performance” for MS in Digital Media in May 2008

Bachelor Of Engineering - Be, Computer Science & Engineering