Key responsibilities:1. Provide technical and people leadership across the shift team, be recognised as a subjectmatter expert and actively mentor and develop the staff to continually increase theirproficiency.2. Apply Incident management methodologies to detect and resolve faults in anaffective and timely manner to meet monthly KPI metrics3. Perform investigation of network faults. Provide specialised technical expertise in theinvestigation and rectification of more complex faults and routines. Diagnose and restorecomplex issues associated to customers private networks for Telstra’s enterprise customers.4. Perform or participate in complex, specialised technical investigations to determine/confirmsystem and design standards and performance parameters for the networks, infrastructure,products and services supplied and operated by Telstra5. Provide pro-active Change management with customers to ensure that customer impact ofservice/network changes and planned outages are minimised. Complete all simple servicerequests/ MACs in timely manner6. Co-ordinate with service desk, customers, vendors and all other resolver groups to ensuretimely resolution.

Key Responsibilities:• Provide technical support in Network Operations Centre (NOC) managing 75+ customers networks from small to large enterprise customers in banking, aviation, energy & telecommunications.• Proactive monitoring and troubleshooting of issues in the WAN, LAN and Datacenter Networks.• Provide L2 & L3 incident management, change and configuration management while maintaining strong customer relationships.• Document management related to NOC environment including technical know-hows, network diagrams & databases.• Provide proactive and reactive fault diagnosis and resolution, carrier management & hardware maintenance management• Implement changes to support planned and troubleshooting activities.• Coordinate with Vendors, Clients, Architects, Implementers and other Support Teams to restore services in the managed network.• Update Service Delivery Managers and Higher Management of high priority incidents.Some of the technologies used:• Networks: Cisco/ Juniper Routers & Switches, Cisco ASA Firewall, Cellular Networks, Riverbed SteelHead, SDWAN solutions like Cisco Viptela & Meraki. • Fibre Optics: DWDM & ADVA • Wireless: Cisco WLC, WAP, NCS Prime, Aruba, Amigo Pod• Voice: Cisco CUCM, Unity, IPFX, CCX, VG, IP Phones• UPS: APC, Riello & Liebert UPS• Remote Connectivity: Secure CRT, Putty, VNC, FTP, TFTP, IPSEC• Monitoring: Netcool, eHealth, Solarwinds, vManage, Meraki Dashboard, ScienceLogic, Cisco Transport Controller (CTC)• Ticketing Systems: Siebel, AP ISM, SMEC, SNOW, SIIAM, Service-Central (SNI), ITAM

Key Responsibilities:• Proactive remote monitoring and management of customer networks including LAN, WAN, Security & Voice technologies• Provide L2 & L3 troubleshooting including fault diagnosis, configuration, optimization and support in accordance with service levels.• Provide end to end support including carrier management, CRM (Siebel), SLA management and problem resolution, service delivery management• Documenting, managing and implementing Network and Firewall changes• Configuring SNMP, TACACS on Customer devices• Technical escalation to replace faulty hardware RMAs• Vulnerability management and upgrades to mitigate these.• Document management, MAC & Change Control management, website maintenance, reporting.Technologies Used:• Networks: Cisco & Juniper Routers, Switches, Firewalls (ASA), DWDM, Riverbed Steelhead, APC, Riello UPS • Wireless: Cisco WLC, Wireless Access Points, NCS Prime, Amigopod, Aruba• Voice: Cisco Call Manager (CUCM), CUCX, Unity, IPFX, VG, IP Phones• Remote Connectivity: Secure CRT, Putty, VNC, FTP, TFTP, TeamViewer• Monitoring: Netcool/ Omnibus, eHealth• Ticketing Systems: IBM Siebel, AP ISM

Main Responsibilities:• Managing Security Activities Report containing Compliance related triggers & activities across Australia, New Zealand and India• Review Firewall Filter Rules Activities and liaising with Client Account Teams.• Reporting activities so that management and Clients have visibility to the compliance activities on a weekly/ monthly basis.• Maintain and manage Compliance & Vulnerability databases and mailboxes.• Perform internal dispatching activities for the tools team in Network Services.

Main Responsibilities:• System & Server Administration of Network Management Systems• Monitor and Troubleshoot OS & network infrastructure issues• Support applications/systems within the NMS Infrastructure to user requirements• Establish and maintain infrastructure documentation• Participate in mission critical project workTechnologies Used:• Infrastructure includes RedHat Linux, Ubuntu & Sun Solaris Servers• Ruby on Rails

Company:JAV IT - Contracted with IBM on the Jones Lang LaSalle accountResponsibilities:• Perform acting team leader duties, mentor & train team members & SME for local desk side and helpdesk teams• Perform break-fix activities and Service Requests for desktops, laptops, VOIP devices & smart phones at dedicated and remote client sites• Install and troubleshoot USB mobile broadband, audiovisual conference devices, MFD printers, faxes & scanners.• Provided technical advice for Project and Client Service Delivery teams including resolving escalations and providing guidance on policy and best practices• Perform project work such as hardware refresh and new office setups• Perform software & hardware testing for SOE deployments• Create process documents & user guides and implement SIP & process improvements• Diagnose LAN issues and perform patching and cabling for voice & data• Ticketing System used: IBM ManageNow ESM (Enterprise Service Management) Achievements:Received positive feedback and formal recognition from Jones Lang LaSalle clients for desktop and laptop refresh projects and optimizing the network performance of several workstations.

Company: JAV IT - Contracted with IBM to work on Jones Lang LaSalle accountJAV IT - Contracted to work on American ExpressResponsibilities:• Desktop and laptop rollout refresh projects in Sydney CBD• Site re-location including hardware & software migration • Installing and troubleshooting software & hardware issues for desktops, laptops, Cisco Phones & MFD Printers• Troubleshooting & optimising network performance on workstations• SOE imaging, Win XP and other software deployment• LAN administration on Microsoft Active Directory• Servicing requests related to moves, adds and changes• Cabling and patching for data and voice ports• Create process documentation