James Johnson Email and Phone Number
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James Johnson personal email
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With over 20 years global retail, commerce and go to market experience as a practitioner (Michael Hill, Colorado Group and Virgin), a consultant (EY) and technologist (Demandware, Salesforce and Shopify), I understand the challenges that retailers and independent businesses face and help them meet their customerβs needs by sharing insights, experiences and best practices.I have built and managed award winning physical and virtual teams in retail, SaaS and technology verticals, as well as launching successful multi-region, multi-brand, global commerce solutions. The Michael Hill Digital team was awarded Best Multichannel Retailer at the Online Retail Industry Awards, the inaugural Demandware Pacesetter Award, were the winner of the ADMA Creativity & Effectiveness Award for eCommerce and were finalists in the World Retail Awards - eCommerce retailer of the year.I was included in Inside Retail's inaugural Top 50 People in eCommerce and I'm a frequent industry speaker. I hold a Bachelor of Electronic Commerce, Diploma of Management, Iβm a Section4 Strategy Sprinter, hold project management qualifications and I'm a CPA.I have experience in all things digital, including digital strategy and transformation, commerce, marketing, customer experience development, product development and project delivery. Whilst retail and digital commerce are my primary passion, I have also created and managed retail marketing, social and customer service teams.I mentally marinate and attempt to keep fit by cycling Gran Fondos, as well as hiking with my family which includes my amazing wife and three active boys.
Shopify
View- Website:
- shopify.com
- Employees:
- 24475
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Enterprise Leader - Australia And New Zealand π¦πΊ π³πΏShopifySunshine Coast, Qld, Au
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Director Of Technology Services & Enterprise, ApacShopify Apr 2021 - PresentOttawa, On, CaShopify is a commerce platform that helps retailers sell everywhere their customers are - online, in physical spaces, via marketplaces, business to business, across social surfaces and more. Millions of merchants around the world have leveraged Shopify to transact more than $650B in global commerce. Shopifyβs platform now powers more than 10% of ecommerce in the US and over 25% of all ecommerce in Australia.At Shopify I have the pleasure of leading a team of technologists across APAC including New Zealand, Australia, Singapore, India, China and Japan. We exist to democratise technology for commerce success and do this by being curious, trusted advisors. The Technology Services team provide Shopify platform and commerce technical solutioning and consulting across our customer journey. Our team:- Aligns Shopifyβs capabilities with a merchantβs commerce vision, through technical and business discovery, systems and workflow architecture, product demonstration and proof of concepts.- Works with our largest and most complex customers, providing a modern, composable stack for enterprise retail, allowing the worlds largest retailers the ability to build with choice, tap into unmatched global scale and partner with Shopifyβs world class ecosystem.- Accelerates partner success and growth by strengthening the technical capabilities of Shopfiyβs ecosystem.- Provides technical guidance to launch merchants effectively and efficiently. Weβve helped merchants go live on Shopify and generate billions of dollars in GMV.- Accelerates ongoing merchant success and growth through scaled and strategic engagements.
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Digital CadreDigital Cadre Apr 2012 - PresentInsights & strategies for commerce successThe goal of Digital Cadre is to share insights, experiences, best practices and stories to drive commerce success for brands and retailers.Leveraging my more than 20 years global retail experience as a practitioner (Michael Hill, Colorado Group and Virgin), a consultant (EY) and technologist (Demandware, Salesforce and Shopify), I help brands and retailers and brands navigate the challenges they face in today's digital commerce landscape. -
Director Industry Strategy For Retail & Consumer Goods At Salesforce RetailSalesforce Jan 2019 - Apr 2021San Francisco, California, UsLeading Salesforce's Retail & Consumer Goods approach throughout APAC, helping retailers and brands deliver their digital and commerce transformation strategies. This role encompassed all Retail & Consumer Goods Salesforce offerings including Commerce, Marketing, Service, Sales, Mulesoft and Tableau. Key areas of focus include:- Industry subject matter expert for GTM activities - demand generation, business development, sales plays and executive briefings- Developing and delivering industry research, insights and thought leadership- Creation and localisation of industry points of view, marketing events and solution blueprints and assets - Identifying strategic partnerships opportunities -
Regional Director Customer Success & Retail Practice - ApjSalesforce Sep 2016 - Jan 2019San Francisco, California, UsThe Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce, including web, social, mobile and store. From shopping to fulfillment to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving increased engagement, loyalty and conversion. With embedded predictive intelligence and a robust partner ecosystem, the Commerce Cloud delivers customer satisfaction and growth from planning to launch and beyond.In addition to deep subject matter expertise, the Retail Practice team provides strategic and tactical guidance post-launch, helping to drive shopper engagement and conversion using the rich features of Commerce Cloud applications. The Customer Success team exists to ensure customers ongoing success with Commerce Cloud.
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Regional Director Customer Success & Retail PracticeDemandware, A Salesforce Company Sep 2015 - Sep 2016San Francisco, California, UsDemandware powers enterprise cloud commerce for the world's most innovative retail brands, enabling unified, 1-to-1 experiences across all points of commerce including web, mobile, social and store. In addition to deep subject matter expertise, the Retail Practice team provides strategic and tactical guidance post-launch, helping to drive shopper engagement and conversion using the rich features of the Demandware Digital applications. The Customer Success team exists to ensure customers ongoing success with Demandware. -
Group Digital ManagerMichael Hill Jeweller May 2012 - Sep 2015Cannon Hill, Queensland, AuMichael Hill exists to craft distinct and appealing jewellery, and it's been that way since our founding in 1979, when Michael and Christine Hill opened their first store in the New Zealand town of Whangarei. Michael Hill has revenues of over $480 Million and operates almost 300 stores across Australia, New Zealand, Canada and the United States.Key areas of focus include:- Defining and implementing the digital and omni-channel strategy and tactical plans- End to end management of eCommerce activities including P&L responsibility, all commercial and operational aspects- Implementation of key projects including eCommerce replatforming, launching 4 Michael Hill websites and the Emma & Roe online boutique, implementing the Michael Hill investor website and Michael Hill blogs- Accountable for delivering sales targets, optimising conversion, driving customer engagement and optimising the user experience-Management of digital and search marketing activities -
Digital Marketing ManagerWow Sight & Sound Aug 2011 - Mar 2012WOW Sight & Sound operated 15 consumer electronics stores across Australia. WOW initiated a program of change embracing digital and cross channel activities across the WOW business beginning in late 2011 prior to entering liquidation in early 2012. In this role I managed WOWβs digital and eCommerce activities.
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Digital/ Multi Channel Marketing ManagerFusion Retail Brands Sep 2010 - Aug 2011Abbotsford, Victoria, AuFusion Retail Brands have a portfolio of leading brands comprising one of Australiaβs oldest footwear businesses throughout Australia and New Zealand, providing quality footwear and apparel to loyal customers for 140 years. Fusion Retail Brands employs 2,200 people in over 280 stores across Australia.Key areas of focus included:- Defining and implementing the digital and eCommerce strategy and tactical plans- Implementation of eCommerce websites for Colorado, JAG, diana ferrari, Williams, Mathers and integration into the Westfield online mall- Management of CRM, online and search marketing activities -
Ecommerce Sales Manager - AustraliaMondial Assistance Jan 2009 - Sep 2010Saint-Ouen, France, FrAllianz (Mondial) Assistance is a global organisation specialising in Assistance, Travel Insurance and Personal Services with more than 13,300 global employees spread across 34 countries.In this role I managed B2C online channels as well as B2B and B2B2C sales and new business development teams.Key areas of focus included:- Management of the Worldcare and Online Travel Insurance websites- Accountable for delivering B2C, B2B and B2B2C sales targets, optimising conversion and digital marketing activities- New product development with clients and partners -
Ecommerce Analysis ManagerVirgin Blue Nov 2005 - Dec 2008South Brisbane, Queensland, AuVirgin Australia is Australia's second largest airline with a fleet of 106 aircraft operating to over 50 domestic and international destinations. Virgin Australia's revenue exceeds $3.5 Billion.Key areas of focus included:- Management of key online projects including online check-in redesign and website relaunch- Optimisation of eCommerce revenue and online activities - Development of the eCommerce analysis and insights framework- Management of online and search marketing activities- Management of online distribution and online travel agency relationships -
Senior Consultant/ SupervisorErnst & Young Jan 2002 - Nov 2005London, GbErnst & Young is a global leader in assurance, tax, transaction and advisory services, employing more than 190,000 people worldwide.Key areas of focus included:- Executing and leading technology and business control reviews for clients in the finance, energy, travel and manufacturing industries- Providing risk management guidance to clients- Developing client proposals and business development
James Johnson Skills
James Johnson Education Details
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The University Of QueenslandAccounting -
Cpa AustraliaFinance/ Professional Services
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Chifley Business SchoolManagement
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Project Management InstituteProject Managment
Frequently Asked Questions about James Johnson
What company does James Johnson work for?
James Johnson works for Shopify
What is James Johnson's role at the current company?
James Johnson's current role is Enterprise Leader - Australia and New Zealand π¦πΊ π³πΏ.
What is James Johnson's email address?
James Johnson's email address is jj****@****ill.com
What is James Johnson's direct phone number?
James Johnson's direct phone number is (855) 364*****
What schools did James Johnson attend?
James Johnson attended The University Of Queensland, Cpa Australia, Chifley Business School, Project Management Institute.
What are some of James Johnson's interests?
James Johnson has interest in Science And Technology, Social Services, Environment, Arts And Culture.
What skills is James Johnson known for?
James Johnson has skills like Leadership, Marketing Management, Direct Marketing, E Commerce, E Business, Social Media, Online Marketing, Brand Development, Digital Strategy, Retail, Account Management, Sales.
Who are James Johnson's colleagues?
James Johnson's colleagues are Charles Black, Jacqueline E., Kareem A, Global Goods Hub, Melissa Schuster, Mobarok Hossan, Said Bellaoui.
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