Jimmy Lau Email & Phone Number

California, United States

United States

• Led the design, build, document, support and maintenance of Microsoft Intune environment with 1000 Windows Endpoints• Developed PowerShell scripts for application deployment, patching, compliance reporting, proactive remediations, printer mapping• Provided administration, maintenance, support of JAMF environment with over 1000 macOS devices• Managed IT systems including: Intune, Jamf, Amazon Workspace, Azure Virtual Desktop, Workspace One, Okta, GPO, Azure AD

Redwood City, California, United States

• Provided administration, maintenance, support of SCCM environment with 5000 Windows endpoints• Administered and maintained SCCM infrastructure, including server management and client health reporting• Created and managed Task Sequences for OSD and OS Windows 7 to Windows 10 In-place upgrades• Created application packaging and collections for software deployments• Provided administration, maintenance, support of 100 macOS devices using JAMF• Provided administration, maintenance, support of 1000 iOS and Android devices using Intune• Created GPO’s for management of Windows 10 devices

Redwood City, California

• Migrated 1000 iOS/Android devices from AirWatch to Intune• Set up Microsoft Intune enrollment for iOS devices in Apple Business Manager. Worked with key stakeholders on deployment of 200 iOS devices to field sales team

Redwood City, California, United States

• Upgraded Windows 7 to Windows 10 for 1000 Windows Endpoints via SCCM• Upgraded Office 2016 to Office 365 for 1000 Windows Endpoints via SCCM• Create and maintain software packages, applications, and task sequences for automated deployment using SCCM• Setup multiple SCCM distribution points in remote offices to allow for imaging of Windows Endpoints via PXE• Provided technical guidance and support to junior IT staff members on SCCM-related matters, including training and documentation• Deployed and managed Syxsense for automated 3rd party application and vulnerability patching• Deployed and managed Papercut for secure badge printing• Managed 1000 iOS/Android devices via AirWatch• Migrated 1000 Windows 10 devices from Symantec Endpoint Protection (SEP) to Crowdstrike• Migrated from JAMF on premise to JAMF Cloud

San Francisco Bay Area

• Provide advanced technical support and troubleshooting for escalated issues related to software, hardware, network, and peripherals• Conduct root cause analysis and implement permanent resolutions to prevent recurring issues• SME for ACD phone system software for customer service and helpdesk • Led project to deploy 200 Microsoft Surface Pro's to field sales team

San Francisco Bay Area

Novato,Ca