-Directed employees and related programs to maximize team productivity and facility output.-Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.-Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.-Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.-Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.-Maximized performance by monitoring daily activities and mentoring team of 5 Technicians and Engineers.-Evaluated employees' strengths and assigned tasks based upon experience and training.-Onboarded new employees, including training, mentoring and new hire documentation.-Collaborated with vendors and contractors, while constructing multiple data service facilities. Adhering to governmental guidelines, safety regulations and industry standards.

-Tested and verified video network performance, reporting operational variances to appropriate engineering personnel.-Kept signals strong, clear and reliable with continuous monitoring and optimization of broadcast equipment.-Completed emergency fixes as stop gap until maintenance teams could conduct advanced repairs.-Communicated development efforts to internal and external stakeholders via weekly progress reports.-Managed multiple projects each year while maintaining adherence to budget, schedule and scope requirements.

-Responsible for management of team of headend technicians, overseeing operations of multiple headends and hubs.-Hands on management of diverse and complex RF, IP and video components and systems.-Manage all aspects of product flow and deployment in multiple sites.-Developed accurate technical drawings to direct successful engineering projects.

-Responsible for architectural design of enterprise network, project management and implementation, 3rd tier technical support, process monitoring and review and upgrades of enterprise network.-CMTS, cable modem and Cisco product deployment and management.-Initiated documentation to authorize and direct work to meet network specifications.