Jim Brenneck Iii Email and Phone Number

• Support daily operations of Help Center activities, incident resolution, request fulfillment, technician dispatch, and serve as intermediary to ensure a clear communication path between all technical areas, end users, business offices, and the Help Center.• As a point of contact for IT-related (or perceived IT-related) needs, address incidents, inquiries, and service request from faculty, staff, students, alumni, parents, and general community in a timely manner, performing a high level of customer service by collecting information from requester, getting the answer from appropriate office, and calling requester back with answer.• Act as the universities LMS Administrator ensuring that a reliable, secure and stable environment supports the needs of our faculty, staff, and students.• Provide end user support and training for the universities learning management system.• Troubleshoot, triage, and resolve incidents and requests related to network, desktop, classroom technology, learning management (D2L), and other administrative and academic systems.• Assist with the development and maintenance of knowledge base system in the incident management system (ServiceDesk Plus).• Assist with the development and creation of user guides and quick reference, self-help operational and procedural documentation for software and hardware use by faculty, staff and students to promote independence and productivity, translating complex technical procedures for non-technical users.• Review and manage end-user security and resource access control; for system authentication security, setup, create and verify new accounts using Active Directory permissions; for system authorization security, add roles to the SAP users for Business Office, Purchasing, and Human Resources functionality; for desktop access, configure local accounts and authorize local administration on computers.• Assist with monitoring of student employees at the Help Center.

TECHNOLOGY: Brightspace LMS (D2L/Desire2Learn), Learning Objects - Campus Pack; Blackboard Collaborate Legacy and Ultra, TurnItIn, ReadSpeaker, Respondus 4, Wimba, Taskstream, Respondus LockDown Browser and Monitor, EBSCO Curriculum Builder, Blackboard LMS (older versions), HIGHLIGHTS• Assisted in 2 week training to convert hundreds of faculty teaching face to face courses to an online format, as well as assisted staff in moving to doing business online for Covid-19 quarantine.• Evaluate and integrate LMS software to enhance the learning experience • Train and support faculty, staff, and students, and troubleshoot issues to ensure a positive end-user experience• Assist the Instructional Designer and the Instructional Technologist with course architecture and design, as well as work with instructors to support online course environments • Build and nurture positive relationships with 3rd-party service providers and serve as main point of contact between the provider and the university • Serve as technical lead on LMS transitions – evaluate software, develop and execute testing plans, configure server settings, and establish helpdesk services and escalation procedures

I trained and supported faculty, staff, and students on LMS and instructional applications and also oversaw two faculty computer lab operations and the maintenance of related equipment. HIGHLIGHTS• Served as primary and lead technical contact for evaluation and conversion from WebCT to ANGEL • Provided technical support for multi-location video conferencing environment• Coached instructors on improving course architecture and content by providing one-on-one support and training on LMS tools and other resources • Developed strong relationships with 3rd-party service providers• Enhanced knowledge of instructional applications by conducting workshops for faculty and staff

Contractor for technical services to Bethlehem industrial facility.Managed all computer, network, telephony, and robotic issues. Plus backups, and developing new systems or refining old systems that were necessary for plant operation.

I assisted in the start up of this company and also configured the majority of the computers and networking at the office.

Assisted in conversion from Windows 98 and NT to Windows 2000. Also assisted with general daily help desk activities at chemical research plant.

Developed standard practices for unit I was assigned to involving new computers and base network with team. Multiple activities involving instruction in use, care, and maintenance of all weapons up to howitzers. Also worked as inventory controller for $2+ million dollars in sensitive items, weapons, ammunition, vehicles. Reported on various activities to higher command elements weekly, monthly, and quarterly. Worked in multicultural environments to fulfill assigned missions. Ft Leonard Wood, MO; Aberdeen, MD; Ft Stewart, GA; Kaiserslautern, Germany; Kaposvar, Hungary.