Seattle based entertainment firm with a focus on artist management and artists development. We help build brands starting with marketing, licensing, distribution, touring, and merchandising.

Global Salesforce AdministrationBuilt the global technology on-boarding structure.Managing Splash IT assistants in India and Ethiopia offices.Managing website feature changes, redesigns and data storage.Maintaining and administering Splash's global technology stack and ensuring data security.

Salesforce AdministrationData Visualizations using TableauManage Website using Expression EngineData Migration, Cleansing, and Field MappingExtract data, create reports, and analyze usage patternsDirect responsibility for maintenance and management of Salesforce databaseTrain colleagues on database usage as needed; resolve user issues and concernsManage API connections between database and external applications including Classy, RIO Inventory, WeChat, Sharinpix, iATS payments, Conga, Formyoula, and Screensteps.

- Ability to create SQL queries- Understanding of relational data- Strong problem solving and analytical skills- Effective interpersonal and communication skills- Detail-oriented with great time management skills- Communicate issues and risks in a timely manner- Participate in documentation and implementation reviews- Utilize in-house and commercial tools to perform data analysis- Review data in raw form to gain understanding of data migration- Communicate daily with multiple customers for implementation and data clarification- Continually update and track implementation progress and communicate timelines with team- Collaborate extensively to achieve the best possible implementation experience for customers

- Manage multiple priorities and requests- Assist in configuration or troubleshooting problems- Submit customer reported defects and enhancements- Provide thorough call triage and information gathering- Respond rapidly to user requests and logged incidents- Remotely assist customers in SMARTGov functionality - Understand functional and technical requirements of business- Resolve customer questions about SMARTGov software and related products- Accurately and completely document customer contacts and provide necessary feedback - Participate in team projects that enhance the quality and efficiency of support desk services- Document frequently Asked Questions (FAQ's) to update internal customer knowledge base- Assist in testing and support planning for future versions of SMARTGov and product integration

- Troubleshoot license errors- Able to troubleshoot applications ran by Java - Installed applications using Software Express- Utilized Active Directory to determine user OU- Familiarity of obtaining Nodelock justification licenses- Troubleshoot 2-D and 3-D Computer-Aided Design software - Resolved, escalated, and assigned tickets using HP Service manager- Supported designers, Engineers, and manufactures of Boeing aircrafts- 4 week training period of Line of Business Applications and Security of information

- Outfitted outdated machines with new hardware- Familiar with Active Directory creation and modifying - Supplied images on laptops for remote use for attorney’s- Audited new machines for upgraded and incoming new users- Migrated up to 80 machines to Win 7 for firms across the country- Operated and maintained Blue Jeans and Skype video conferences- Ensured technology for Attorney conferences and events went smoothly- Resolved, escalated, and assigned tickets using Remedy Ticketing System- Coordinated the testing and configuration of HP Printers and Fujitsu scanners- Deployed and constructed company standard hardware utilized for workstations- Integrated a security software on Apple, Blackberry, and Android phones/tablets