Jim Burnett Email & Phone Number

Paisley, Scotland, United Kingdom

Scotland

Responsible for recruitment and assessment of new and existing Kitchen Installers for Scotland Region.

Glasgow, United Kingdom

I survey Kitchens ready for Designers in store to sell. As part of my job role I check and advise all designers plans,to minimise potential disruption to our customers projects.As of the end of February 2016 for the past 4 months in a row our store has been top store out of 54 for plan check scoring. Top Surveyor in the company for Survey to Sale.

Glasgow, United Kingdom

Achieve monthly sales targetsAlways give excellent customer serviceAdvise customers on Kitchen design and planningGive well managed after sales service

Aberdeen, United Kingdom

After I was given the responsibility to close down our Glasgow Centre that was merging with our Livingston Centre, I was then promoted to Project Installation Specialist in our Aberdeen Centre. I was responsible for 2 project managers,1 Admin team leader and 5 customer service staff. As project specialist I was also responsible for recruiting and if.

Glasgow, United Kingdom

After restructuring within B&Q installations it was found that because of my technical knowledge and detailed approach, I was given the role of surveyor. As part of the role I visiting customer's houses, sent a detailed report back to our Design consultants with recommendation to enhance and accurately cost customers projects. I was also responsible for.

Scotland

With my experience in dealing with the public, I was given the opportunity to join the Head Office field team to service our customers Kitchen, Bathroom or Bedroom installations. With clear objectives to close project within a set timescale, I found it challenging and rewarding. I achieved vast improvements in customer service scores.

Paisley, United Kingdom

I was able to gain experience in the developing market of Trade customers in the Paisley store. With a committed team of 1 supervisor and 4 customer advisor's we managed to increase sales YOY and put us in second position compared to 8th the year before.

Paisley, United Kingdom

As showroom team leader I gained a lot of customer facing experience and found a lot of satisfaction in resolving the various customer issues that I dealt with in a daily basis. I was responsible for a team of 2 Design consultants and 8 lead takers who helped me service the large amounts of sales that were generated. I was also responsible for Stock and.

Glasgow, United Kingdom

As an assistant manager and having a passion for DIY I used my knowledge to develop my career and progress within B&Q. I was responsible for 3 supervisors and 21 customer advisors to achieve sales, shrinkage and customer service targets. With my passion for the Kitchen, Bathroom and Bedroom department I increased sales and service YOY.

Working for the market leader at the time,I started as a Christmas temp and was given a permanent position part time at Checkouts. My career progressed to finally promoted to Department Manager.Spending time with various departments including Goods Receiving, Stock ordering, Sales floor and checkouts, I gained a good working knowledge of the store processes.