Jim Callan Email & Phone Number

Scottsdale, Az, Us

Chief consultant and visionary. Provide strategic and tactical consultancy in Information Technology to Fortune 1000 companies.

Developing interactive voice response (IVR) and automated SMS (texting) prototypes for this human resources outsourcing provider.Gathered business requirements and assessed client needs. Designed and diagrammed inbound voice and SMS call flows and user interaction. Developing and deploying call handling scripts and flows to telephony cloud. Implementing IVR and SMS chatbot prototypes. Coordinating and conducting IVR test trials.

Armonk, New York, Ny, Us

Ported and re-hosted legacy contract management, managerial reporting and revenue recognition system into IBM Cloud Managed Application Systems. Designed solution and led agile development of new billing system for IBM's cloud hosted clients. Launched production application in an unprecedented four month window. Leading re-engineering effort to re-design/replace legacy cloud hosting billing solution using AngularJS to meet new financial, SOX and GDPR compliance and integrate newly acquired IaaS business from Verizon.

Dallas, Tx, Us

Provided professional services to key Fortune 100 AT&T eCommerce and Hosted Application Services clients. Specialist in hosted content management and enterprise eCommerce. Advising teams on application performance improvement, re-architecture options, security threat detection, analysis and prevention and analytics integration. Developed sales training for professional services managers and consultants. Division was acquired by IBM.

London, London, Gb

Most recently designed and led Big Data team to develop data warehousing solution to provide portal-based analytics for Fortune 500 clients of Aegis digital marketing data. Technologies included Hadoop, Python, Pig, Hive, Amazon AWS, Cloud-hosted development, Java J2EE, MySQL, SQL Server and extensive integration with Doubleclick, Paid Search, TV, Radio and Display advertising integration, Google Universal Analytics, and general data warehousing and Big Data technologies.

New York, Ny, Us

Leading team in developing HBO's mobile experiences.

Developed architecture and implemented internationalized content management system (Interwoven TeamSite) for Michelin North America's Tire Shopping System B2B2C co-operative e-commerce solution for their largest "big-box" retailers such as Costco, BJ's Wholesale Club and Sam's Club. The first shopping site was for Costco US and Canada.

Developed web site to conduct annual 360-degree performance assessment and appraisals for the managerial staff of this new subsidiary of H. O. Penn Machinery Company. Configured meta-data for the initial annual assessment.

Nl

Engaged by CTO to ascertain why the primary web site crashes every 30 minutes resulting in significant loss of revenue and to develop a viable business and technical solution to correct the solution and to prevent revenue loss, increase readership and ease maintenance

Poughkeepsie, Ny, Us

Extended a PHP web application that provides annual 360 degree managerial performance assessments to provide content management and campaign administrative features. Derived and entered new metadata to support multiple assessment reporting formats. Developed new features and extended existing pages

Milford, Ma, Us

Led technical team in the architecture and development of a new internationalized and localized corporate web portal that will enable to global manufacturer of medical and test equipment to compete more effectively in Europe and the Asia Pacific.

Us

Designed and co-developed Struts-like MVC framework to support JSF/JSP on Liferay Portal Server using inversion of control patterns. Led team of distributed developers located in India and the US in the development of a Java/J2EE portal-based integrated fraud management product for sale in the US and abroad. Coached developers on Java, Hibernate, mock JUnit testing, test-first development, JSF/JSP and general J2EE development patterns and techniques.Designed and coded component-based, service-oriented domain model (300 classes and interfaces) and architecture for fraud decisioning and case management in the finance and banking industry. Assisted program management with project planning, task assignment and status reporting to product managers and IT executives. Wrote unit and integration testing and code reviewer best practices documents and supervised evolution of a traditional waterfall SDLC into a Scrum agile development practice....more

Nl

Engaged to review existing web portal architecture, to provide best practices advice, to coach and lead the development team and to otherwise assist in build a new web portal for CIOs. The new www.cio.com is the result of this activity.

Designed and co-developed Struts-like MVC framework to support JSF/JSP on Liferay Portal Server using inversion of control patterns. Led team of distributed developers located in India and the US in the development of a Java/J2EE portal-based integrated fraud management product for sale in the US and abroad. Coached developers on Java, Hibernate, mock JUnit testing, test-first development, JSF/JSP and general J2EE development patterns and techniques. Designed and coded component-based, service-oriented domain model (300 classes and interfaces) and architecture for fraud decisioning and case management in the finance and banking industry. Assisted program management with project planning, task assignment and status reporting to product managers and IT executives. Wrote unit and integration testing and code reviewer best practices documents and supervised evolution of a traditional waterfall SDLC into a Scrum agile development practice.Refined logical and physical data models (225 tables) and revised hibernation strategies for improved performance. Drew UML diagrams and presented these via videoconferences to distributed teams. Leveraged open source products and development approaches for commercial product development. Led development of service adapters for interfacing to SOAP-based web services and retrieve legacy data via real-time call-outs.

Founded TSI with five additional investors to develop and market a new telephony service delivery platform called the "Articulator." Designed and developed TSI's patented Interactive Voice Response (IVR) engine and media-based human-computer interface. Designed and developed proprietary voice/signal processing platform (RAID-1 Intel-486 based machine), an incremental compiler for a proprietary IVR development language called "Artist" (using "C") and a proprietary IVR graphical CASE environment using "C", Paradox and the Brief programmable editor. Sold TSI's first IVR application to the CEO of a $22 million insurance Third Party Administrator. Developed customer service, claims and policy administration automated attendant and Automatic Call Distribution (ACD) (Modular Meridian Norstar) solution for handling 1000 banks and over 1.3 million insured people 24x7. These innovations doubled this client's customer service capacity, while reducing costs by 300% over a comparable joint Northern Telecom and Cable & Wireless solution. Launched TSI's first public access telephone dating service called Fun-Date. Scripted, produced and directed 22 hours of recorded audio using professional voice and recording studio talent. Coordinated TSI's advertising campaign to introduce the world's first 100% secure, automated, instant, mutual-matching dating service to match up hundreds of Dallas singles for fun and romance.

Austin, Texas, Us

Initiated and grew $12 million vertical consulting practice around telecommunications and telephony companies for second largest software company in the world. Maintained 37% gross margins for SBU. Responsibilities included leading teams, managing Strategic Business Units, administering consulting business policies, recruiting personnel, delivering consulting projects, managing and developing software products, auditing projects, training staff and clients, coaching consultants, mentoring staff, delivering speeches, consulting clients, administering Oracle databases and CASE environments, tuning Oracle installations for enhanced performance, implementing Oracle financials, office automation and manufacturing applications, teaching custom Oracle*CASE Strategy, Analysis and Database Design classes, selling Oracle consulting engagements, developing proposals, negotiating contracts, and planning and implementing consulting compensation plans. Authored product plan and secured $6 million in beta trial purchase commitments. Assumed role as product manager for Oracle SQL*Connect to Model 204 during five month field development and product nurturing stage. Became the first Oracle consultant to keynote at industry (Telecom) conferences on such topics as Cellular Communications, New Class Services, Billing, Interactive Voice Response (IVR), Personal Communication Services (PCS) and Call Center Management. Maintained personal sales at 126% of annual sales quota. Educated telecom clients at national Oracle sales seminars and expanded telecom market segment into largest domestic commercial market segment. Attained Oracle Wizard designations as a 6.0 and 7.0 DBA, Oracle*CASE consultant and trainer and for Oracle SQL*Net and office automation products. Became an AMA certified project manager.

Ms, Computer Science Applications

Bs, Mathematics

Bs, Computer Science

Ma, Performing Arts And Theatrical Design