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Investor and operator in early/mid growth stage companies. Helping high growth companies realize their potential. Interest and experience in all areas of growth stage companies ready to scale. The journey is about embracing the best in people and empowering them into a team that can make magic!After receiving an engineering degree from Lafayette College I spent 2 years in the Peace Corps before beginning my career in management consulting with Ernst & Young and later as my own firm. I spent years with Level 3 developing the VoIP platform before returning to the startup environment in Boulder. Led all client operations for Collective Intellect which sold to Oracle, COO/VP for Acustream which was acquired by New Mountain Capital, and most recently led Customer Success for Link3D which sold to Materialise. Accomplished leader with 20+ years of success realizing streamlined operations for high-value organizations. Introduces comprehensive operations and process improvements that reduce costs, elevate productivity, and drive accelerated revenue growth. Leverages multi-faceted business acumen spanning operations, product development, and marketing to craft sophisticated and customized solutions. Demonstrated ability to critically evaluate and responded to rapidly evolving business environments to align all operational initiatives with long-term business goals. Extensive experience in start-ups, telecommunications, and multi-channel software delivery.AREAS OF EXPERTISE:Team building - operations management – strategic business planning – process improvement – business management – customer centricity - budgeting – p&l – revenue growth – product management & development – project management – cost reduction – start-ups – client service delivery – sales & marketing
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Chief Executive OfficerUntapped LearningBoulder, Co, Us -
Chief Executive OfficerUntapped Learning May 2024 - PresentBroomfield, Co, Us -
Global Head Of Customer SuccessMaterialise Jan 2022 - Feb 2024Leuven, Belgium, Be -
Evp Customer OperationsLink3D Aug 2019 - Jan 2022Boulder, Colorado, Us -
Volunteer And Board Of DirectorsBoulder Shelter For The Homeless 2001 - Jun 2021Boulder, Colorado, UsVolunteer since 2001. Board of Directors since 2012 -
Vp Revenue CaptureRevint Solutions Jun 2018 - Aug 2019Plano, Tx, Us -
Chief Operating Officer (Coo), Vp Client Value OptimizationAcustream, Inc. (Acquired By Revint) Jan 2014 - 2019Manage all client delivery and service. Focus on value delivery and optimization through client partnership and engagement.Acustream is uniquely qualified to find missed revenue around charges you didn’t know were missing. We are the only organization with proprietary algorithms and custom client specific rules, that can correlate both the hospital data and physician data. This in conjunction with our world class workflow, allows us to find and track missed, miscoded, and misplaced charges. Acustream currently processes over 100,000 doctor’s data on a monthly basis, thanks to our client base of top hospitals and physician organizations in the US. The result of our solution is improved net profit, decreased revenue erosion, and a clear view into departmental efficiencies. We help you identify the missing pieces to your revenue puzzle, BEFORE you even start to put the puzzle together.
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Owner / PrincipalTrail Blaze Consulting 2013 - 2018
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AdvisorCoffee & Dunn Inc 2013 - 2014Allen, Tx, Us -
Consultant - Product Development - Strategic Voice ServicesIntegra Telecom Dec 2011 - Feb 2013Vancouver, Wa, UsLaunched innovative new product from scratch, overseeing establishment and scaling of all operational processes, procedures and standards. Managed team of up to 30 reports in spearheading efforts encompassing development and market introduction of new product. Identified and realized process enhancement opportunities to maintain streamlined operations throughout entire program.• Presided over successful launch of new product, facilitating profitability through focus on operational excellence. -
Owner / PrincipalTee To Green Guides, Llc Jan 2009 - Dec 2011Held oversight of operational aspects of entrepreneurial start-up company. Created business processes and revenue generation strategy, focusing on advertising-based system. Developed long-term business plans and maintained efficient and cost-mitigated operations. Partnered with additional personnel in establishment of company. Secured over 20 advertisers for first edition distribution of over 200,000 units across Colorado. -
Vice President - Operations And Client Service DeliveryCollective Intellect Dec 2006 - 2009Directed Operations for media intelligence company which was sold to Oracle. Oversaw all collaboration with clients in defining needs and requirements and deliver effective and customized media intelligence solutions. Scope of operational accountability spanned client service delivery, product management, and business process. Recruited and trained personnel for customer operations team. Conducted business analysis to define key improvement initiatives.• Drove significant product improvement by incorporating customer feedback into product development objectives.• Introduced improved, fine-tuned sales channel experience.• Spearheaded all client engagements and managed key improvement projects.
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Director, Product DevelopmentLevel 3 Communications Feb 2003 - Dec 2006Broomfield, Colorado, UsDrove seamless product development and product management for suite of product lines spanning wholesale voice services. Hired to guide new product lines from inception and lead direct and indirect teams in service delivery. Managed all product-related operational support systems encompassing process development, collateral, and training. Headed project management program for customer implementations and assembled joint work plans and launch checklists for projects to ensure compliance with all milestones regarding system development, resource plans, process design and support, and test launch planning.• Generated 250% annual growth in transactional volume and subscriber growth from zero to 500K in two years through effective management of resources, systems, and processes.• Attained 1000%+ revenue growth over two years, managing a combined $40M product line. • Cultivated and led joint teams of 15+ personnel to align company services and resources with client needs and capabilities to ensure successful implementation of Level 3 service. -
Product ManagerEmperative, Inc. 2001 - 2003
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ConsultantErnst & Young Global Consulting Services Jan 1995 - Jan 2001Nassau, Bahamas, Bs -
Volunteer - ChilePeace Corps Sep 1992 - Nov 1994Washington, District Of Columbia, Us
Jim Carlson Skills
Jim Carlson Education Details
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Lafayette CollegeEngineering -
University SchoolHigh School
Frequently Asked Questions about Jim Carlson
What company does Jim Carlson work for?
Jim Carlson works for Untapped Learning
What is Jim Carlson's role at the current company?
Jim Carlson's current role is Chief Executive Officer.
What is Jim Carlson's email address?
Jim Carlson's email address is jc****@****eam.com
What is Jim Carlson's direct phone number?
Jim Carlson's direct phone number is (303) 993*****
What schools did Jim Carlson attend?
Jim Carlson attended Lafayette College, University School.
What skills is Jim Carlson known for?
Jim Carlson has skills like Strategy, Product Management, Leadership, Start Ups, Telecommunications, Business Process, Project Management, Crm, Product Development, Process Improvement, Saas, Quality Assurance.
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