Jim Carroll Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

Tampa, FL

Specialized in hiring, training, motivating, and retaining approximately 120 game day/event staffers whose sole focus was on enhancing the customer service experience, as well as assisting with managing the retention efforts of season passes memberships.

Tampa, FL

• Managed up to 1,500 accounts worth $3.3 million, providing personal attention to concerns, increasing perceived value of experience, collecting payments, and insuring renewed or upgraded seats
• Led Season Pass Member Renewals in 2016 by renewing 89%, after a 6-12 season and average price increase of over 25%
• Redesigned the parking map for 2017 Buccaneers games at Raymond James Stadium, thus increasing the utilization of each lot while rewarding our most tenured Season Pass… Show more
• Redesigned the parking map for 2017 Buccaneers games at Raymond James Stadium, thus increasing the utilization of each lot while rewarding our most tenured Season Pass Members
• Monitored and enforced the completion of payment-decline calls among all Member Relations Associates
• Managed automated email correspondences for every non-compliant Buccaneers Season Pass Member Show less

Tampa, Florida

• Managed over 1,500 accounts worth $2.6 million
• Led Season Pass Member renewals in 2013 and 2015
• Renewed 90% during the 2015 offseason. This was after a 2-14 season with zero regular season home wins. The second highest renewal percentage was 88%
• Assisted in developing value adding programs and events based off of direct feedback from Season Pass Members
• Ran Archtics and SalesForce CRM reports to target call campaigns and track payments
• Lead fellow Member Relations… Show more

Charlotte, North Carolina

• Sold full and partial season ticket packages through inbound calls, outbound calls, and appointments during an NBA lockout
• Conducted over 100 outbound calls per day
• Assisted management in training newer consultants through role-playing exercises

Charlotte, North Carolina

• Executed the Group Sales Program; including inbound/outbound sales calls, servicing all new and existing group sales accounts, and the distribution of all group tickets
• Supported each area of the department, including Premium Services, Operations, Marketing, Sales, and administrative tasks
• Assisted in the renewal process for lower level PSL holders
• Executed the Fans 1st program, including on-field visits and multiple promotional events throughout downtown Charlotte

Jacksonville, Florida

• Addressed and resolved season ticket holders’ billing issues over the phone daily
• Provided customer service season ticket holders and single game buyers by answering common inquiries via e-mail and the telephone
• Oversaw the Gate Gasoline Redemption Program, including the tracking of coupons, redemptions, and in-stadium dollars
• Compiled game day staffing sheets, weekly highlights, and game day newsletters for each home game
• Managed two to four employees working the east upper… Show more
• Managed two to four employees working the east upper deck guest service booth on game days

Norfolk, Virginia

• Oversaw and managed 17 employees in daily cleaning and maintenance of 12,000 seat stadium
• Managed concourse games and employees who ran them
• Supervised game-time program sales
• Worked 60 hours per week during away stretches and 80 hours per week during home stretches
• Performed as Rip Tide, the Norfolk Tides Mascot, at one dozen events. These included performing at games, schools, sponsorship locations, and other promotional events