Jim Casella

Jim Casella Email and Phone Number

Service Restoration Manager at The Hartford @ The Hartford
hartford, connecticut, united states
Jim Casella's Location
Framingham, Massachusetts, United States, United States
Jim Casella's Contact Details
About Jim Casella

Resume available by request

Jim Casella's Current Company Details
The Hartford

The Hartford

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Service Restoration Manager at The Hartford
hartford, connecticut, united states
Website:
thehartford.com
Employees:
17473
Jim Casella Work Experience Details
  • The Hartford
    Service Restoration Manager
    The Hartford Jul 2019 - Present
    690 Asylum Ave , Hartford Ct
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  • Ibm
    Technical Storage Team Lead (San/Nas/Bur)
    Ibm May 2015 - Present
    Home Office
    Senior level team lead responsible for all aspects of operations, security, incident escalation and resolution, engineering project management, audits, and customer communication and satisfaction. Current supporting a large financial customer. Team members are located in home offices in the US and Brazil, and a delivery center in India.
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  • Ibm
    San Technical Account Focal At The Hartford
    Ibm Jul 2012 - May 2015
    Work closely with SME's to develop, and review technical documentation including install (run) plans, best practices guides, work instructions, dr plans, San and array designs. Post documentation to QMX.Responsible for overseeing the complex changes in the environment. Participate and lead peer reviews of the change before implementation.Coordinate and lead the team efforts when troubleshooting problems. RCA coordinator responsible for investigating and writing detailed RCA.s . Work with team management, the customer delivery team, and other teams to collect information and refine the RCAInsure timely review and submission of the RCA.Chair team meetings. Vice chair for sub team and other meetings.24x7 on call support for technical issues and escalation.Mentor and help the team succeed when neededMaintain equipment inventory and validate that firmware is at supported levelsCover for the team lead when neededFocal point for communication of technical issues into the teamHelp the team lead manage day to day operationsHelp maintain high customer satisfaction
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  • Cdi
    San Technical Account Focal At The Hartford
    Cdi Nov 2011 - Jun 2012
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  • Cdi
    Storage Administrator
    Cdi Aug 2010 - Oct 2011
    Framingham Mass (Home)
    Contractor to IBM for the Hartford Insurance. Basic duties include allocating and reclaiming storage from EMC Symmetrix and Clariion arrays. Also zoning and working with Cisco switches. Responsibilities also include SAN project lead for new and ongoing projects. Also work with project team for SAN migrations. Familiar with using Remedy 7 for change control.
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  • A1 Gulf
    Customer Service Representative
    A1 Gulf Mar 2010 - Dec 2010
    Customer service and retail work at local self service gas station and store, Duties included stocking, pricing, running cash register and coffee counter. I worked as a part time temporary employee while looking for a full time permanent position in technical education or IT industry. It beats sitting at home waiting for a cal and brings in some cash to pay the bills
  • Eagle Investment Systems
    Senior Technical Support Analyst Ii
    Eagle Investment Systems Sep 2008 - Jan 2010
    Technical client support on Eagle STAR.
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  • Emc Corp
    Senior Technical Trainer/Developer
    Emc Corp Jun 2000 - May 2008
    Developed and delivered training in several formats including instructor led and elearning to EMC customers, partners, and employees.
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  • Emc
    Senior Software Analyst
    Emc Oct 1997 - Jun 2000
    Supported EMC customers and partners on issues ranging from server outages to EMC software and hardware problems during 2nd and 3rd shifts.
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  • Fax International
    Unix Systems Administrator/Technical Support Specialist
    Fax International 1996 - 1997
    Worked in state of the art network operations center (NOC) to support world wide customer care centers. Resolved UNIX and Oracle trouble tickets, maintained Oracle, UNIX, and mail user accounts. Worked with DBA to resolve issues with the Oracle database. Built and maintained UNIX development and production systems as needed. Wrote scripts to automate basic tasks such as print queue monitoring, Managed nightly and weekly backups.
  • Mediqual Systems
    Systems Administrator
    Mediqual Systems 1985 - 1994
  • The Credit Network
    Operations
    The Credit Network 1985 - 1988

Jim Casella Skills

Dmx Technical Documentation San Emc Storage Unix Storage Area Networks Storage Troubleshooting Disaster Recovery Clariion Databases Enterprise Software Symmetrix Knowledge Base Technical Support Hardware Management Networking System Administration Virtualization Data Center Cloud Computing

Jim Casella Education Details

Frequently Asked Questions about Jim Casella

What company does Jim Casella work for?

Jim Casella works for The Hartford

What is Jim Casella's role at the current company?

Jim Casella's current role is Service Restoration Manager at The Hartford.

What is Jim Casella's email address?

Jim Casella's email address is jc****@****nal.com

What schools did Jim Casella attend?

Jim Casella attended Central New England College, University Of Massachusetts Lowell.

What are some of Jim Casella's interests?

Jim Casella has interest in Camping, Fishing, Gardening.

What skills is Jim Casella known for?

Jim Casella has skills like Dmx, Technical Documentation, San, Emc Storage, Unix, Storage Area Networks, Storage, Troubleshooting, Disaster Recovery, Clariion, Databases, Enterprise Software.

Who are Jim Casella's colleagues?

Jim Casella's colleagues are Cheryl Comrie, Nitin Ingale, Dawn Pelletier, Choya Ray, Sherman Miller, Rhonda Crawford, Sarah Goldstein.

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