Jim Celeste Email & Phone Number

North Attleborough, Ma, Us

Milford, Massachusetts, United States

High Performing Sr. Service Account Manager with a focus on building customer relationships and exceeding sales goals. Customer focused service contract sales for laboratory systems focusing on whole account experience. Managing sales pipeline while identifying customer growth opportunities for system replacement or additional service products.Responsible for $17M pipelineAccomplishments:2023 - Top service sales growth, US2022 - Top service sales growth, US2021 - Top service sales growth, US2018 - Top service sales growth, US

Norwood, Ma

Responsible for $10M+ in service agreement renewals.Have advanced over career to positions of increased responsibility/workload: Dispatch Center; Customer Service; Inside Sales; Service Contract Sales.Multiple system and product integrationsManaged multiple data update projectsReceived 13,000, sent 8,000 emails annually.Resolved many volatile customer situations while ensuring continued customer satisfaction.Standardized and aligned 7 large customer Integrated Delivery Networks onto single renewal schedules, ensuring contract renewals are on schedule.; Managed service agreement sales & renewals for medical diagnostic equipment from the inception of the quotation through invoicingIdentified database information issues and took the lead for team to update accordingly.Regularly aligned coverage periods for large customer Integrated Delivery Networks (IDNs) to ensure future business and seamless contract renewals for multiple years.Captured service revenue, managed disputes, ensured lease agreements and service coverage are aligned.Worked closely with customer to ensure timely renewals.Responsible for capturing revenue for billable service visits.Managed Terms & Conditions changes / Business Associate Agreement, Certificates of Insurance, W9 RequestsResolved customer issues quickly and effectively.

Norwood, Ma

Proactively contacted customers to renew trail business standing orders or sequester product.Monitored customer orders, usage, warehouse inventory.

Norwood, Ma

Effectively managed a high volume of inbound and outbound customer calls.Placed customer orders via phone, fax, EDI.Addressed and resolved customer complaints empathetically and professionally.Tracked customer shipments, answered questions.Worked closely with Credit & Collections to ensure orders released.Managed backorder reports to ensure customer received product as soon as possible or is informed accordingly.Resolved contract issues to ensure pricing accuracy.

Norwood, Ma

Responsible for dispatching, escalating service requests to field personnel.Entered and invoiced service agreements.