- Build out the operations/compliance/ and financial controls area in the Programs Division- Ensure Program division’s compliance with enterprise risk management controls related to finance, compliance, and operations- Implement process improvements to operations, compliance, and financial management of Programs to drive efficiencies and increase ability of the division to onboard new program partners- Coordinate and participate in Financial and Transactional Audits of Program Administration Partners- Coordinate financial and compliance due diligence process and onboarding of new programs including communication of Surcharges, Taxes, licensing, ISO and proprietary filings information- Coordinate and participate in Division budgeting and forecasting- Provide expense forecasting budgeting reconciliation- Coordinate with FP&A- Financial Contract Management

Project Management Execution & Operations• Enterprise Program Management & Execution:- Best Practices for Program Management, Operations, Execution and Reporting.- Workforce of the Future – Embracing Employee Views, Impactful Development, Working on Demand, Working with Agility- Employee Engagement – Gallup Survey, data integrity & confidentiality- Workday - data normalization / migration / implementation• Employee Engagement- Business Owner, Gallup Application Owner, Survey Execution, Administration and Operational Support, Analytics & Reporting; constructing datasets from disparate data types and sources for the purpose of dashboard reporting, process improvements, leadership development, and employee experience• Enterprise Talent Management / Diversity & Inclusion operations – data management

During this job, I delivered services as a multi-Program representative to leadership. I led an Electronic Claim Payments, Agile Product Owner. Used Bank Network (Zelle) and PayPal for electronic claim payments to payees. I provided services as an ISO/Verisk Claim Strategy, Program Lead. Additionally, I enhanced data opportunities and entity matching, and real-time benchmarks. I prepared a position on contributions-new product U/W claim data and medical data. I was also engaged in delivering services as a Cyber, Enterprise-wide. I administered cyber event response- high frequency, large scale, and industry first. I oversaw investigative services and business systems involving cyber claim identification and tracking.Key accomplishments: • Developed Electronic Claim Payments that eliminated paper and paid claimants quickly after a loss.• Enhanced user experience, entity matching, and security, self-administration via lead claim strategy.• Initiated Cyber Catastrophe Response model; full response plan development, an industry first.• Generated a complete playbook of end-to-end methodology, including waterfall and agile/incremental methodologies.• Improved staff skills and expertise while streamlining overall processes.• Established operational statistics and reporting. • Created strategic data sources for claim fraud identification and evidence (Net-Map).• Telematics: Automobile telematics monitoring tools (apps and appliances).

Having served in this role, I led the enterprise operations and delivered executive support in managing cross-functional objectives and priorities. I managed interdependencies across multiple functional areas. Moreover, I managed overall financial operations.Key accomplishments:• Initiated Digital Payments - presentment, payment, preference management, and improved customer experience.• Accomplished benefit/capability realization for a reasonable cost.• Achieved complete and quality service delivery.

As Program Director/ Personal Insurance, I provided services in developing project processes and controls for scope, budget, risk, issues, and quality. I developed and controlled time and cost estimates, resource plans, and timelines. I led stakeholders' engagements in key areas of product, sales, financial management, and service operations.Key Accomplishments: • Ensured fiscal efficiency and stability by applying financial discipline.• Delivered Bill Payment Reminders - electronic notification to customers.• Enhanced efficiency and management of vendor contracts through 3rd Party vendor assessments/scorecards.• Reduced fraud on policies through eService while delivering equity-based billing.• Decreased cancellation/reinstatement activities via the delivery of grace billing.• Successfully delivered Data Encryption - sensitive personal and financial information "while at rest".• Provided security hardening - procedures and controls related to access.

Distribution Services Platform- SAP core development- Service Oriented Architecture- Commissions- Disbursement- Disability Platform Conversion

Life Company, Group Benefits Division, ComplianceProgram & Project Management of enterprise-wide compliance program consisting of multiple projects of varying scope, complexity and risk.* Manage Executive Stakeholders in key areas including Compliance, Sales, Service, Underwriting, Product * Development, Legal and Client Operations* Develop and establish project processes and controls for scope, budget, risk, issues and quality* Develop and control time and cost estimates, project plans and timelines* Apply financial discipline to ensure fiscal efficiency and stability * Key Accomplishments – First to market in California, modular disability contract resulting in increased sales and a higher retention rate of existing customers resulting in greater market share.

Life Company, US Wealth Management, Business TechnologyAccountable for Program & Project Management of medium to large (up to $5M), projects of varying scope, complexity and risk; Manage variances against plan, scope, schedule and budget; Manage Executive Stakeholders and Steering Committee, 145 Stakeholders.* Key Accomplishments – Consolidation of multiple proprietary, legacy Operational Demand Management systems into one, open web based application, saving significant licensing and support costs while improving customer delivery, tracking, reporting and accountability.

Client – The Hartford Life Company, Group Benefits Division, ComplianceProvided Program Level management across multiple A-list projects. Reduced overall program cost through greater coordination between project teams.* Key Accomplishments – Through the implementation of modified contracts and automated re-issuance, realized a savings of $55+M in re-filing and manual regeneration costs.Client – The Hartford Life Company, Group Benefits Division, Business Technology Infrastructure ServicesProvided legal compliance to voice and data retention in remote sales offices through system enhancements; Provided security compliance and uniformity through Oracle upgrades; Provided platform compliance and eliminated risk of unsupported server platform through consolidation; Established asset management tools.* Key Accomplishments – Through the consolidation of Information Systems platforms, reduced divisional operational support costs.

Client - State of CT, Department of Public Health (Bioterrorism Lab)* Key Accomplishments – Through the implementation of business and technical policies and procedures, and audit trails, ensured HIPAA compliancy thus reducing the risk of costly claims.

Senior Director, Infrastructure Technology PracticeProject Management; Design and implementation of large-scale Infrastructure Solutions; Automated Software Inventory Licensing and Distribution; Infrastructure and Security Assessments; HIPAA Privacy and Security Assessments; Application and Database performance tuning; Network Operations/AdministrationKey Clients:* Shawmut Bank* Fleet Bank* American Century Investments* Pfizer* Northeast Utilities* Credit Lyonnaise* Yale New Haven Hospital * Mashantucket Pequot Tribal Nation* State of Connecticut, Department of Banking* Connecticut Natural Gas/ Energy East* Delta Dental

- Planning, design and implementation of large scale business-line merger- Infrastructure platform conversion- Telecommunications Integration- Integration of an existing applications- Enterprise Messaging- Office Automation applications

- Enterprise Database Administration- Database design and normalization- User/Group Access and Security Application Migration- Wide Area Network Administration- Applications Team Leader- Analysis, design and implementation of large multi-user data base systems- Contractor Managements- Project design and planning- Data Flow Diagramming- Entity Relationship and Data Modeling- Office Automation

Systems analysis consulting, project leadership, Network Administration, and application development.

Systems analysis, design, programming, testing and support of Financial Analysis applications. Budget Coordination, Software Evaluation and User Training.