Jim Morrison Email and Phone Number
Jim Morrison's Location
Bakersfield, California, United States, United States
Jim Morrison's Contact Details
Jim Morrison work email
- Valid
- Valid
Jim Morrison personal email
n/a
Jim Morrison phone numbers
About Jim Morrison
Hi there, my name is Jim Morrison!I am value driven leader who’s passionate about building Go-to-Market strategies that reach a variety of audiences, empowering diverse online communities, communicating clear product value messaging across a range formats, empowering new leaders, program management, and cultivating positive team culture. I love fostering growth opportunities within my teams and setting team members up to flourish in their roles! One of my driving forces is collaborating with teams/department stake holders towards mission critical objectives that deliver next level customer experiences!When I step away from the desk, I love spending time with my two amazing daughters here in Kern County where we live! I'm am a foodie who enjoys reading non-fiction, creating content, writing, real estate investing, and engaging with my local community!2024 has been an exciting year thus far and it looks to get even better! If you have any questions or are looking to collaborate, I’m always available to make time for a scheduled chat!
Jim Morrison's Current Company Details
Jim Morrison Work Experience Details
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Product Marketing ManagerZitadel Sep 2024 - PresentSan Francisco, Ca, UsAs a Product Marketing Manager at Zitadel, my responsibilities include but aren’t limited to:* Partner with the across the organization to launch campaigns that span web, onboarding, activation, and adoption.* Develop product messaging and positioning that communicates product value proposition for customer’s needs* Active advocate for the Voice of the Customer through our target customer segments, ensuring their needs guide our marketing strategies and inform our product roadmap.* Develop and lead Knowledge Management pilot to aid in customer self service journey and reduce support case volume* Empowering and scaling online developer community across multiple platforms (Discord and GitHub)
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Senior Integration Online Experience And Community Manager At OktaOkta Mar 2023 - May 2024San Francisco, California, Us* Identify opportunities for improvement in developer online experience across all public channels (Developer forums, Blog, Youtube, X/Twitter)* Core project team member in determining business requirements, operations, and online experience that combines multiple community environments together* Program management and communication across 13 key stakeholders and customers -
Senior Community ManagerAuth0 Apr 2021 - Mar 2023Bellevue, Wa, UsAs a Senior Community Manager, I am responsible for all but not limited to:* Leading two support driven teams across Auth0's Customer Success department.* Project manage developer community growth through objectives, documentation, strategies, knowledge management, and gamification workflows.* Hiring outstanding personnel that fit Auth0 company culture and can bring a positive impact to our customers. * Work with customers across all segments to facilitate an incredible customer experience.* Collaborate and manage direct reports across multiple teams towards business objectives and structured career development conversations through 1 on 1s.* Collaborate with other teams and departments across Auth0 towards jointly beneficial projects and objectives.* Partnering to develop and run a leadership growth program, "Leadership Dojo"* Mentoring other leaders and teammates in our organization.* Maintain Community Discourse platform and supporting connections.* Business User Stakeholder on Coveo implementation. -
Community ManagerAuth0 Sep 2020 - Apr 2021Bellevue, Wa, UsAs the Community team Manager, I was responsible for all but not limited to:* Project manage Community growth through objectives, documentation, strategies, and gamification workflows.* Work with customers across all segments to gain feedback and bring value.* Lead Community team to plan and complete quarterly OKRs and growth objectives.* Work with each Community Team employee towards their passion in structured Career Development conversations through 1 on 1s.* Collaborate with other teams and departments towards jointly beneficial objectives and announcements.* Mentor team mates and other coworkers.* Maintain Community Discourse platform and supporting connections.
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Community LeadAuth0 Mar 2019 - Aug 2020Bellevue, Wa, UsIn my Community Lead role, I performed all but not limited to the following:* Project manage Community growth through objectives, documentation, strategies, and gamification workflows.* Work with customers across all segments to gain feedback and bring value.* Lead Community team to plan and complete quarterly OKRs and growth objectives.* Work with each Community Team employee towards their passion in structured Career Development conversations through 1 on 1s.* Collaborate with other teams and departments towards jointly beneficial objectives and announcements.* Mentor team mates and other coworkers.* Maintain Community Discourse platform and supporting connections.
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Community EngineerAuth0 Jun 2018 - Mar 2019Bellevue, Wa, UsAs a Community Engineer at Auth0 I worked in a four person Community team.My responsibilities include but are not limited to:* Build Community tools and applications.* Interact with developers around the world to help them integrate Auth0 into their products and solve technical issues they run into, mainly through the forum by answering questions not covered by the community directly.* Collaborate across teams to optimize our processes, tools, etc. and ultimately, our users’ experience.* Help community members enriching the quality of the discussions (both questions and answers).Participate directly in the forum, getting insights, discussing with developers, etc.* Detect valuable patterns for the rest of the company from the Forum questions (i.e. valuable docs to produce, etc.).* Work closely with the Community Lead to provide technical advisory to the initiatives around the community.* Mentor new team members.
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Programmer/Systems AnalystSuperior Court Of California, County Of Kern Jan 2016 - Jun 2018As a Programmer/System Analyst at the Superior Court of California, County of Kern I worked in a two man development team programming, designing, deploying public and internal web applications. My responsibilities included but were not limited to:• Developing, designing, and deploying public facing government website and internal web applications. These applications are Ruby on Rails based with using PostgreSQL for the Databases.• Writing complex SQL statements for custom Enterprise Customer Reports.• Creation of development documentation for Superior Court of California, County of Kern for Internal and Partner use.• Handing feature and bug fixes requests originating from JIRA for a variety of web applications.• One of two developers involved in crafting 2017 award winning Top 10 Court Technology Solutions Court Website from National Association for Court Management.
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Senior Support AnalystLightspeed Systems Jun 2015 - Jan 2016Austin, Texas, UsAs a Senior Support Analyst on the Concierge team here at Lightspeed Systems I am charged to work with support cases through SalesForce that Tier 2 Support engineers feel are the results of bugs within the software and then record them in a internally created tracking system. I also have worked closely with our development team to craft custom software solutions to tackle unique client situations.My responsibilities include but are not limited to:• Internal Tool Discovery and Development.• Handling Support to QA Bug and Feature Escalations.• Creation of Support Documentation for Lightspeed System's products for Internal and Partner use.• Reviewing of Tier 2 escalated cases for Development before being handed off to Rocket QA team. -
Senior Saas EngineerLightspeed Systems Apr 2015 - May 2015Austin, Texas, UsAs a Senior SAAS (Software As A Service) Engineer I was charged to work with irate and high profile clients to insure the best possible experience when working with Lightspeed System's hosted products.My responsibilities included but are not limited to:• Internal Tool Discovery and Development.• Handling Support to QA Bug and Feature Escalations.• Creation of Documentation for Mobile Manager for Internal and Partner use.• Reviewing of Tier 2 SAAS Engineers current and neglected cases.
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Lead Qa EngineerLightspeed Systems Aug 2013 - Mar 2015Austin, Texas, UsMy responsibilities included but were not limited to:• Reviewing escalated to development support cases through Salesforce for validity and assisting in resolution• Handling Support to Developer communications• Testing programming and web interface fixes• Working with a number of Mobile Devices (Ranging from iOS, Android, and Windows)• Creating Pivotal Tracker cases• Assisting and training associate QA Engineers. • Creating QA Reference Documentation• Creating simple resolutions for bugs/features inside Pull Requests in GitHub.
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Support EngineerLightspeed Systems Jan 2011 - Aug 2013Austin, Texas, UsAs a Support Engineer I was charged with taking and resolving Support tickets through Salesforce ticketing service in a timely and professional manner. My responsibilities included but were not limited to:• Utilizing Salesforce to take support tickets to eliminate customers challenges.• Identify and document bugs in Products for the Development team to review. • Assisting Support Managers with irate and priority cases.• Handling On-Call phone rotation and resolve important business critical challenges with customers as needed.
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Gil3 Deployment EngineerCompucom / Chevron Mar 2009 - May 2010The GIL 3 Project is a Computer Refresh Project for Chevron, which I took part in the SJVBU and El Segundo, California locations where we deployed 4,800 computers throughout California including retrieving the old computers and preparing them for refurbishing. The new computers were staged, migrated and deployed by the GIL 3 CompuCom Team.My responsibilities included but were not limited to:• Issues Database Manager/ Assistant Team Lead• Imaging, Staging and Data Migration• Troubleshoot and repair hardware/software issues with laptops/desktops• Training and dispatching technicians to implement Vista upgrades • Training and dispatching technicians to troubleshoot Vista issues• Lead technician for VIP PC Deployments
Jim Morrison Skills
Ruby On Rails
Quality Assurance
Github
Css
Javascript
Html5
Sublime Text
Agile And Waterfall Methodologies
Pivotal Tracker
Sql
Rspec
Xcode
Salesforce.com
Heroku
Scrum
Ios
Os X
Android
Windows 8
Unix
Active Directory
Networking
Tcp/ip
Packet Capture
Mobile Device Management
React.js
Node.js
Computer Hardware Troubleshooting
Jim Morrison Education Details
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Devry UniversityComputer Science
Frequently Asked Questions about Jim Morrison
What company does Jim Morrison work for?
Jim Morrison works for Zitadel
What is Jim Morrison's role at the current company?
Jim Morrison's current role is Passionate Product Marketing Manager @ Zitadel | Ex Auth0 & Okta.
What is Jim Morrison's email address?
Jim Morrison's email address is ji****@****th0.com
What is Jim Morrison's direct phone number?
Jim Morrison's direct phone number is +166180*****
What schools did Jim Morrison attend?
Jim Morrison attended Devry University.
What skills is Jim Morrison known for?
Jim Morrison has skills like Ruby On Rails, Quality Assurance, Github, Css, Javascript, Html5, Sublime Text, Agile And Waterfall Methodologies, Pivotal Tracker, Sql, Rspec, Xcode.
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