Jim Crain Email & Phone Number

Houston, Tx, Us

• Drive design, testing and implementation of all major IT systems needed to enable Motiva to operate as an independent company after being operated as a joint venture with no ownership of core IT systems.• Concurrently manage planning and prioritization of development and delivery for multiple project teams working on different applications to create sustainable enterprise IT operations.• Bridge communications between technical and business teams to understand long and short-term business needs, gather requirements, and develop confidence and trust in IT capability to deliver highly beneficial enterprise solutions.• Transition initial go-live project work into sustainable long-term IT change management process and governance model.• Identify and design future system solutions needed to benefit business.

Houston, Tx, Us

• Responsible for leading and mentoring multi-disciplined staff in all IT related activities including but not limited to software development, support, infrastructure management, voice & data communications, data processing, systems integration, business continuity and information security. • Developed IT strategy to address gaps in areas such as financial reporting and business intelligence, information security, desktop management services, infrastructure consolidation, business continuity, and the upgrade of company-wide proprietary software platform.• Regularly collaborated with business stakeholders to evaluate new requirements for software team to deliver continual upgrades to propriety operational and client reporting systems• Managed corporate IT function all related technical staff and services for ISO 9001 company delivering information reporting to clients for managed employment screening and safety compliance services such as drug testing, background screening, occupational medical care and commercial driver compliance. • Evaluated 3rd party software and services to optimize business application portfolio. • Identified and directed infrastructure team on upgrades and enhancements to network, server and storage systems to ensure systems were reliable, responsive and scalable to growing business needs.• Maintained corporate information security via policy and technical enforcement of standards such as NIST for PII, HIPAA and PCI.• Negotiated pricing, operating agreements, service levels and drove data integration with many 3rd party service providers.• Led multi-tiered client services organization consisting of teams for call center operations for standard support, client account representative for advanced support, client on-boarding and training programs. • Maintained direct relationships with clients to ensure satisfaction was consistently high; intervened on issue escalation to resolve client issues quickly and effectively.

• Led team of internationally dispersed IT architects, multi-disciplined project teams, and managed vendor partnerships to deliver a $70M to $85M annually budgeted pipeline of global projects across business areas such as sales, manufacturing, distribution, aviation, marine, commercial fuels and retail. • Responsible for enterprise software portfolio rationalization and optimization via implementation of software standards and governance as well as constant evaluation of 3rd party software and technology. • Evaluated products and technology (such as cloud, SaaS and PaaS) for economic viability and technical applicability into Shell’s IT environment and implemented these into operational solutions.• Collaborated with project stakeholders to select appropriate projects to pursue based on ROI, customer value proposition, new technologies, and other factors.• Guided and mentored project teams in company standards and best practices for delivery of IT solutions.• Created enterprise strategy and reference architectures for corporate standard solutions.

London, England, Gb

• Responsible for overall architecture, hardware, network communications, data processing, software development, payment card services, and ongoing service delivery of the Point of Sale (POS) system as well as a suite of interrelated business applications used in the operation of over 2200 Jiffy Lube retail automotive service centers.• Collaborated with corporate and franchise business stakeholders to define functional requirements and operational KPIs to keep business systems optimized for business usage and customer satisfaction.• Managed several major changes to application architecture to support evolving needs such as obtaining and maintaining PCI compliance, business intelligence platform enhancements, hardware & software upgrades and network topography improvements.• Directed 3rd party service providers for hardware management and software call center support on service and system architecture changes needed to constantly improve overall IT systems and operational delivery and adhere to contractually agreed service levels.• Evaluated new software, technology and 3rd party vendor services new products and technology for opportunities to improve system capability and/or lower total operating costs.• Led development group responsible for coding proprietary software, integrating 3rd party software, database design, data processing and ongoing support of integrated applications related to marketing and customer service for the Jiffy Lube franchise of retail automotive service centers.• Notable systems delivered included internet B2B platform for web based application delivery, customer retention, data warehouse/business intelligence platform, and a customer service case tracking system.• Mentored development team on best practices for coding, database design and system usability.• Designed and implemented advanced database structures for transactional and multi-dimensional analysis platforms and coded advanced SQL procedures for ETL data processing.

London, England, Gb

• Led development group responsible for coding proprietary software, integrating 3rd party software, database design, data processing and ongoing support of integrated applications related to marketing and customer service for the Jiffy Lube franchise of retail automotive service centers.• Notable systems delivered included internet B2B platform for web based application delivery, customer retention, data warehouse/business intelligence platform, and a customer service case tracking system.• Managed relationships with 3rd party vendors providing direct marketing and data hygiene services. • Mentored development team on best practices for coding, database design and system usability.• Designed and implemented advanced database structures for transactional and multi-dimensional analysis platforms and coded advanced SQL procedures for ETL data processing.

Worldwide, Oo

• Conducted client engagements to identify, evaluate and develop IT solutions required by clients to improve and enhance their businesses. • Responsible for providing technical expertise and software development to clients. • Worked with client account sales team to identify and pursue new business development opportunities.• Obtained Microsoft Certified Professional distinction for MS SQL Server,

Us

• Conducted client engagements to identify, evaluate and develop IT solutions required by clients to improve and enhance their businesses. • Responsible for providing technical expertise and software development to clients. • Worked with client account sales team to identify and pursue new business development opportunities.• Obtained Microsoft Certified Professional distinction for MS SQL Server,

Us

• Led and performed operational audits and internal control reviews on business areas such as retail service centers, production and packaging facilities, warehouse and distribution centers, accounting and financial functions, and IT systems.• Responsible for evaluation of internal controls and ensuring adherence to business policies and procedures and generally accepted accounting principles. • Obtained professional distinction of Certified Internal Auditor.