Exponential growth is a good thing. Your product teams and technology CAN scale with the business. Let us help you navigate "success disasters" I help companies achieve a high-performing engineering and product organization through- Technical advisory Services- Introduction & maturity of DevOps practices- Executive / key leader coaching- Integrating security into your product practices- Team Scaling Models and Practices (with a focus on safe, inclusive environments)

InfraGard is a non-profit organization serving as a public-private partnership between U.S. businesses and the Federal Bureau of Investigation.

I'm working across Engineering and the broader Klaviyo organization to improve the effectiveness, efficiency, and happiness of our Engineer Teams and Organization.

I led the teams in Cambridge, MA that are making Alexa smarter for customers by helping her answer more of their questions. I built and owned many of the runtime services powering Alexa's information experience. My teams included software engineers and scientists (with a strong machine learning background) to build customer facing experiences. At Amazon you run what you build (at an incredibly high scale with rigorous operational and security expectations).• Single threaded owner (STO) for several customer facing capabilities around factual question answering• Built several new features for the global Alexa customer base • Grew a diverse team in a remote office

Lead software engineering for all mainline brands and divisions, including solutions for Hosting, Domain Management, and Email Marketing.Selected Accomplishments:• Creating a unified engineering leadership team across the company• Fostering improved engineering capabilities - focusing on Agile SCRUM practices to increase velocity, effectiveness of the teams, and transparency of work• Establishing operational responsiveness and processes within engineering for production issues• Professionalizing the Product Development process within the company, and partnering with the business to change the way product development is leveraged in the company

Lead product development and operations for all customer facing solutions in the Constant Contact brand (~$380MM in revenue, 600K customers) that build and release new software for our customers every working day. Member of the Leadership team through the acquisition process.Selected Accomplishments:• Leading through the acquisition of the company while maintaining delivery and stability for our customers• Driving post-close integration activities for operations and engineering on behalf of the division, including data center migration and initial product integration activities• Evolving the maturity of our Agile / SCRUM practices

Deliver and manage all customer facing technology. Ensure that solutions are healthy and performant - including infrastructure, operations, scaling, facilitating the release of new features, Information Security and ISP relations. Technology platform includes private and public cloud based on a micro services architecture.Selected Accomplishments• Improved site stability to 99.97% - Rolled out several improvements in process and technology to improve resiliency of site operations (including DDOS protection, network isolation, and improved RTO / RPO for disaster recovery)• Re-launched Information Security program with Board level accountability including PCI compliance• Scaled infrastructure to support high volume mail sending as the business continues to grow: Cyber Monday record was 400 million emails in one day• Migrated all technical operations planned work / teams to Agile SCRUM• Champion for “Infrastructure as Code” and DevOps, including migration to CI/CD pipelines and pushbutton deploys run by engineering teams• Initiated “Public Cloud First” infrastructure approach and started migration to Amazon Web Services

Consulted on various projects related to cloud infrastructure, SaaS engineering, and Information Security.

Responsible for all aspects of engineering, infrastructure, and production operations for Veracode’s multi-tenant SaaS offeringSelected Accomplishments• Integrated Amazon Cloud (EC2) into development and production environments• Created off shore development capability with on shore staff buy-in / support • Drove 400% volume increase in service processing while maintaining service levels• Significant improvements to the engineering process, including migration to Agile SCRUM where appropriate and moving to a monthly release cadence• Maturing of production environment - including scaling, disaster recovery, and security auditing• Improving the company culture, including: diversity in the employee base, encouraging our hacker / maker culture, and creating a safe environment to inspect failures and drive improvements

• Lead technology strategy for the Digital Division of Iron Mountain• Engineering delivery of new strategic offerings - from concept through production release using Agile Scrum• Ensure that the company has a compelling technology and solution vision to deliver on this strategy• Division and business line strategies, in conjunction with product family growth strategies• Digital acquisitions including technology due diligence and intellectual property review • Technical visionary for strategic partnership discussions • Interaction with key customer contacts on futures and needs • Review of technology providers for potential use in new offerings / business development opportunities

• Enterprise architecture, including governance and support of technology practitioners to ensure adoption of reference architecture• Intellectual property management, including patents and open source• Monitoring and assessing emerging technologies• Technical due diligence for acquisitions, including IP, technology and architecture assessments, and technology team assessments• Customer relationship management on select technical topics & sales support for strategic deals / accounts• Partnered with onshore / offshore firm for lower costs and increased throughput

• Technology replacement from failed OEM offering to internally developed solution• Ran technology and operations from less than $1 million to $17 million in annual revenue• Increased site availability from 99.80% to 99.99% • Established level 2 & 3 technical support function• Created operations support team and production planning function• Managed down cost per unit from $6.91 to $2.15• Grew staff from 15 to 110• Increased system throughput by a factor of 150 (100,000 to 15,000,000 items/day)• Direct delivery of services to support the top brokerage houses• Role out of new service lines to support Digital Archives Division• Increase visibility of service offering through business & technical articals, speaking engagements, and analyst interviews• Senior level relationship management with key client accounts• Startup of new service offering with high internal & client exposure that delivered services @ 300% of planned capacity within 6 months of launch

• Direction setting, vendor selection and architecture decisions• Technical briefings to analysts (Gartner, IDC, Meta Group, Forrester, etc)• Customer & prospect briefings at CIO/CFO/ Head of Compliance level for Global 1000 organizations• Public Speaking (Gartner PlanetStorage, Society of Quality Assurance Annual Symposium, IDC Summit on Storage Management) • Technology oversight & due dillegence for launch of Internet based backup product (new product for Data Protection Division)• Business sponsor & technology lead for $2 million corporate data center build out • Enterprise messaging selection and consolidation of 3 email environments - resulting in a single 5,000 seat Exchange environment• Manage company wide technology research and analyst relationships (primary vendor: Meta Group)

For 6 month period ran all aspects of Information Technology for Iron Mountain, including $20 million budget and staff of 110.• Oversight for technology portion of Y2K efforts• 100% retention of Corporate IT staff• Administration of employee issues and compensation / employee reviews• Creation, presentation, and approval of 2000 capital and expense budgets • Approval of all computer hardware & software purchases• Present IT status at quartly corporate staff meeting (75-100 attendees)

Hands on leader for all aspects of technology infrastructure, responsible for all major IT innovations “post IPO”. Provided computing backbone to allow for fast paced acquisition and integration strategy. Recommend and manage deployment of all major technology infrastructure projects. Significant accomplishments include:• Create a technology environment that allowed company revenue’s to grow from $100 million to $500 million in 3 years (60+ acquisitions)• Design and Implementation of high availability Frame Relay Network (200 Sites)• Technical deployment of over 50 multi-user systems – platforms include HP/UX, NT, SCO UNIX, & Netware (EMC storage)• Deployment of Lotus Notes Groupware to 1200 users• Created and manage all aspects of company Internet presence (domain registration, connectivity, email, web server, firewall, outbound web reporting, strong authentication, and virutal private network connections)

Responsible for Network functionality, including LAN and WAN resources, desktop operating environment, and network infrastructure. Manage staff of 8, $650,000 expense budget, and $2 million capital budget. Provide hands on leadership and problem solving. (1500 PCs, 30 minicomputers, 20 LAN servers, 200 printers, 800 GB Disk). Influence long term direction & stragic planning for IT area.

Ensured day to day reliability and functionality of the Local Area Network. Evaluated and recommended new network hardware and software, provided technical support to other ITS personnel and end users. Developed custom network software as needed.

Responsible for all aspects of Agency PC hardware and software. Managed Local Area Network and performed system management for Local Area Vaxcluster and Data General minicomputer systems. Provide technical support for minicomputer systems and PC users. (35 PCs, 9 VMS systems, 1 DG Minicomputers, 80 terminals)

Developed, maintained, enhanced, and supported PC based church management applications written in C, Pascal, and Dbase. Provided telephone and on site technical support for IBM PCs and compatibles, as well as custom software. Evaluated and recommended hardware and software products for both internal and client purchases.