Jim Chadwick Email & Phone Number

Ephrata, Pa, Us

Assume oversight and management of all Enterprise Applications. Harmonize 7 geographical brands into an IT shared services model, standardize the application platform, work with vendors to create enterprise licensing agreements, develop IT security model and liaise with technical partner on Cybersecurity tools, and manage internal help desk manager while defining metrics for IT customer service.• Project Manager to facilitate Unified Customer Call Center – Talkdesk telephony remediation• Organize and implement 14 IT Policies• Liaise with Operations as PM to finalize standardize maintenance Membership Program

Seabrook, Tx, Us

Partner with leadership team to lead the planning, development and execution of the technology strategy and roadmap as part of the transformation journey. Own and direct the delivery of strategic, custom, technology initiatives as well as lead ongoing day to day technology operations, including driving of operational improvement opportunities and risk mitigations. • Leading development efforts for a new state-of-the-art transportation system.• Reorganize and stabilize technology landscape and footprint, leaning into Cloud infrastructure services.• Develop IT M&A strategy, playbook, and implementation team(s).

New York, Ny, Us

Responsible for the overall enterprise-wide effectiveness and efficiency of the firm’s application services, ensuring that the high levels of service and performance targets are maintained. Owner for strategic direction, leadership and guidance for the development, integration, maintenance and customization of business-related applications across the enterprise. Partnered with the IT Leadership team, and key stakeholders, to define, implement and maintain the organization’s application portfolio environment and develop the strategy for delivery of new and existing applications in support of the organization’s objectives.

Fredericksburg, Pa, Us

Recruited to quickly improve the design, development and implementation of organizational information systems, software applications, IT support and infrastructure systems.Established IT plans, schedules, policies and programs for organizational data administration, network optimization, business operations, computer services and business analytics.• Orchestrated cybersecurity plan and led implementation of multi-function authentication (MFA).• Developed new IT policies including Internet Access, Mobile Computing, and Cyber Security.• Re-engineered data center design in new $330M manufacturing facility for optimal performance.• Immediately reorganized Tech Services and Applications teams for better agility and responsiveness.• Audited and led restructuring of disaster recovery and backup programs to include mirroring, cloud backup services, and a self-contained campus fiber network.• Restructured and improved the corporate leadership team's communications weekly summit.

Indianapolis, Indiana, Us

Hired to remediate the development, management, and execution of Segment IT business applications.• Reduce application support calls, while continuing to support business critical applications; including ERP, CRM, WMS, Analytical Reporting, Enterprise Content Management, Websites, Portals, E-Commerce, Manufacturing, Supply Chain, Engineering, New Product Development, Interfaces & EDI.• Leading Segment-wide SAP implementation strategy and delivery.• Re-branded and created a synergistic AMER Segment Applications and Business Consulting team.• Remediated projects and processes to facilitate a robust demand management environment.• Software development team lead for America's legal entity amalgamation.• Chartered IT-Business Operations Team to facilitate and prioritize IT requests, changes, and projects.• Planned and reduced Application service calls by 216% in 3 years.• Remediation of applications to Azure Cloud Services, program lead for the Americas.• Global lead for Microsoft Axapta ERP and CRM application services.

Elizabethtown, Pa, Us

Facilitate undergraduate 300 level technology classes including Systems Analysis and Project Management.

Harrisburg, Pennsylvania, Us

Facilitate undergraduate 100, 200, and 300 level technology classes. MS Windows, MS Office, Systems Analysis and Project Management are a few of the curriculum administered.

Lancaster, Pa, Us

Brought in to identify, analyze, cultivate, and communicate business process needs and potential IT solutions across all business units. Serve as senior Business Relationship Manager to cultivate potential IT solutions and align business priorities. Lead IT solutions and project delivery, while managing a team of SAP architects, analysts, programmers and BRM's.• Directed the implementation of a successful $4M SAP EWM implementation.• Served as executive IT sponsor and resource manager for global WMS replacement.• Created schema for MES reengineering for Flooring Products division.• Implemented SAP SCM across EMEA for the Building Products division.• Facilitated SCM portfolio governance, including global MES, SAP, S&OP, and WMS (SAP EWM).

Interim position. Responsible for overall strategy and execution of all business, operational, and support applications and technological infrastructure within the organization. Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization; manage the infrastructure and application platforms with a focus on adopting, interfacing, deploying and/or expanding chosen information sytems.

Charlotte, North Carolina, Us

Oversaw global functions and carried out staff leadership for successful and high-level solutions, development, sourcing, and implementation.• Managed all aspects of performance, skill, and competency development for 16 employees across US, Canada, France, England and Germany.• Guided organizational MES technology strategy and roadmaps.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

Camden, Nj, Us

Provide regional ITS management within the American Water regulated organization in Pennsylvania and Call Center operations in Alton, IL, and Pensacola, FL. Responsible for the delivery of day- to-day support, determining user needs and incorporating them into the design and overall plan for desktop support, project management, and assuring overall satisfaction of ITS Client Services performance. Manage Client Services teams with respect to resource management, project scheduling, technical direction, strategic planning, and standard service level practices. Works with regional organization and executives to support established performance metrics and ensure needs are being properly met. Focus on defining, implementing, and integrating quality principles and quality processes.

Camden, Nj, Us

: Responsible for overseeing new product development activities through direct and indirect staff. Manage product development and administration teams and resources including third party vendors with respect to resource management, project scheduling, technical direction, strategic planning, and standard development practices. Whether for product selection or development, manage expertise responsible for the coordination of introducing new desktop, laptop and mobile technologies into the American Water Enterprise, the development of packaged software solutions for implementing commercial off-the-shelf solutions, as well as the implementation of requirements gathering, systems analysis, desktop/laptop image design, development, quality assurance testing and image deployment and management. Focus on defining, implementing, and integrating quality principles and quality processes into the design and development of desktop/laptop images, solution and IT processes, as appropriate.

Moorestown, New Jersey, Us

Short-term consultant role. Management and oversight of the Supply Chain development team at Burlington Coat Factory. Direct the triage and analysis surrounding new features, enhancements, and break-fix requests. Optimize organizational capability and effectiveness of team. Establish proactive problem prevention. Develop and implement continuous improvement process, capacity planning, and demand management processes.

Concordville, Pa, Us

Recruited to manage and streamline Information Technology Department. Created vision/plan to re-engineer infrastructure and manage software development. Work closely with business unit vice-presidents to align technology deliverables with current business needs, participate in executive-level meetings to introduce new technologies and provide technology direction on strategic business initiatives.

Norwalk, Connecticut, Us

Rapidly promoted through several positions, including: Systems Analyst, new plant startup team member, MIS Manager – Downingtown Plant, to MIS Manager of the highly-automated, $300MM Denver (PA) Plant. Responsibilities included managing a 24x7 infrastructure, budgeting and planning, application maintenance and project execution. Solutions implemented across multiple platforms generating improved efficiencies, higher productivity, and bottom-line savings. Spearheaded all aspects of system administration, network optimization, resource allocation, and project coordination. Liaised and cultivated relations with Engineering, Operations, Supply Chain, Quality Assurance, and Finance.

Overland Park, Kansas, Us

Served in roles as Computer Operator, Senior Computer Operator, Programmer, and Systems Analyst in IBM midrange systems, with a focus on the personal computer infrastructure and telecommunications. Participated on various business systems’ teams, including the development of a warehouse management system.

Mba, Business

Certificate, Itilv3

Education record

Ba, Information Systems In Business