Jim Dean Email & Phone Number

Indianapolis, Indiana, United States

Kokomo, Indiana, United States

Kokomo, Indiana, United States

-Over $2 Million in revenue saved through preventative maintenance each year.- Preventative maintenance on assets throughout the building and surrounding property involving skill trades such as: Electrical, Plumbing, HVAC, Power Equipment, etc.- High focus on quality execution through all repairs and maintenance procedures to ensure safety and maintain brand standard.- Follow appropriate safety protocols using Personal Protective Equipment (Lock Out/Tag Out, Arc Flash, Etc.)- Develop relationships with store team and build a culture of preventative routines and safety protocols.- Leverage work kept in-house vs. vendor cost while managing work order timelines and execution.- Network with peers to share solutions and eliminate unnecessary external vendor work.- Manage Third-Party vendors for repairs and remodels. Follow project timeline and ensure finished work matches company standards.- Onboard and train new PML peers throughout the district, as well as a potential bench for future openings.- Plan specialty projects throughout district including scheduling, material aquirement, and system overrides.

Kokomo, Indiana, United States

Inventory Control - Asset Protection - Facility Maintenance-Perform accurate inventory cycle counts to prevent shrink loss, ensuring on- hands inventory counts are accurate for Lowe’s Customer App.-Investigate inventory shortages including freight, theft, and damages to determine root cause.-Analyze Inventory Adjustments reports to determine accuracy and integrity of operational processes.-Manage Annual Storewide Inventory Event. In first year, reduced shrink by $47k, earning us best in market, and best in 4 years at Kokomo.-Mentor employees on company asset protection/Inventory Shrink policies, their roles and responsibilities.-Safety Team Member, responsible for mentoring associates on monthly safety topics.-Certify associates in safe and proper use of Power Equipment.-Video Surveillance research and investigation. Coordinate with District level Asset Protection Manager to eliminate Internal and External Theft, as well as local Police when cases progressed further.-Repair and maintain equipment used in store as well as customer products that were returned as malfunctioning.-Build custom fixtures and sales floor displays.-Assemble product displays and customer purchases in a short time window.-Process returned and damaged products, vendor recalls, and HazMat disposal systems.

Kokomo, Indiana

-Managed and maintained sales in alignment with the financial plan of the company for 9 separate departments on a monthly and yearly plan.-Employ Conflict Resolution practices with issues ranging from inventory management, installation errors, customers and associates.-Increase customer satisfaction and reduce customer complaints by training associates in excellent customer service techniques.-Rallied sales associates, streamlined procedures for Design Program. Earned over $1M in sales in first year, placing #1 in market of 12, #2 in Region of 50.-Motivated employees, amplified employee engagement by 24% in a single year and placed #1 in the market, #2 in the Region.-Vaulted Customer Satisfaction by 12% by increasing staff’s Conflict Resolution and Customer Service competency.-Slashed workplace injury incidents by 20% through constant communication and positive reinforcement.

Kokomo, Indiana, United States

-Monitor Department sales and evaluate inventory needs.-Coordinate with Installed Sales Office to plan and prep materials needed to Installation jobs each day.-Build a team of successful Sales Specialists to boost department by -Spearheaded increased teamwork within department, and boosted department sales by 7% during first year.

Kokomo, Indiana, United States

-Analyze customer’s needs and recommended product and services to fit their situation and budget.-Built lasting relationships with customers, contractors, and vendors. Monitor customer accounts and orders to ensure accurate and timely results.-Serve as point of contact for customer, coordinate with vendors, installers, and deliveries to streamline customer’s experience.