Jim D. Email & Phone Number

Peabody, Massachusetts, US

Aliso Viejo, CA, US

Round Rock, Texas, US

In my most recent position with Dell, I decreased disparate campaign activities by a factor of 10x while delivering $750M in pipeline and enhancing lead-to-opportunity conversation rate by 20%. I increased participant engagement by 300% YoY with an NPS score consistently above 80 by introducing weekly and monthly field sales enablement forums. Furthermore.

Round Rock, Texas, US

As a Field Marketing and Program Director, I spearheaded a Competitive Growth Fund program and processes that generated over $80M in revenue with a 15x ROI. I secured 22% YoY growth in FY19 and expanded customer share-of-wallet acquisition by 400% by creating and implementing sales enablement initiatives. I yielded $140M in accretive revenue by thoroughly.

Round Rock, Texas, US

With this organization, I accelerated SSD attach rates by 300%, elevating server attach rates to a market leader and improving gross margins. I slashed reporting cycle times from four days to one day by instituting a reporting infrastructure that enabled on-demand, standardized ad-hoc business intelligence and improved responsiveness. Additionally, I.

Round Rock, Texas, US

During my time as a Senior Brand Manager, I amplified overall revenue by 12% YoY by managing the market demand shift from desktops to notebooks. I bolstered forecast accuracy by 30% through the creation of a business management system, including performance reporting and insights analysis. I streamlined the development of a whitespace sales program to grow.

Round Rock, Texas, US

In my time as a Client Solutions Program Manager, I championed the generation of $8M in accretive profitability through cost optimizations across fulfillment, logistics, supply chain, and product transitions. I facilitated strategic sales by providing detailed, end-to-end customer account analysis and recommendations throughout the entire product and.

Round Rock, Texas, US

When working as a Business Manager, I improved lead times from 11 to nine days by instituting a capture rate of Large Orders while minimizing the impact on supply chain continuity. I handled order fulfillment, forecasting, and backlog for a $1B OEM business. I aided OEM sales organization through change of order fulfillment models. I supported demand.

Round Rock, Texas, US

While serving as a Product Transition Manager, I boosted revenues by 6% across all strategic account engagements by enhancing average gross margins by 80bps. I generated more than 12% productivity gains and decreased cycle time from three days to two days by cultivating a data reporting solution for team leads. I eliminated $3.2M of E&O risk and minimized.

Round Rock, Texas, US

• Service account manager for single largest public account and delivering 3 year share of wallet growth of 25%.
• Managed service account relationship with customer while supporting post-sales and pre-sales account engagements.
• Grew customer online procurement(e-Pen) by 15% while increasing overall gross margin attainment by 120bps.
• Developed and implemented Corrective Field Action(CFA) Customer Impact Dashboard within Public Segment leading to annual cost savings of over $5M.
• Created reporting, data-mining and analysis processes resulting in 16% productivity gain across entire team.
• Hired, trained and mentored staff team of 10 Customer Quality Managers mitigating over $2M in warranty costs.

Round Rock, Texas, US

• Led major warranty cost initiative, Technical Review program, leading to repeat call reduction by 18%.
• Led team in the creation and standardization of technical coaching methods which reduced average ramp time from 4 months to 3 months.
• Led the strategy and coordination of consolidation of all Client Advanced level support groups while maintaining customer NPS of 38.