Jim De Vico Email & Phone Number

Torrance, California

IT Managed Service Provider (MSP), Managed Security Services Provider (MSSP), HIPAA Compliance, CyberSecurity Protection and Training, NIST 800-171 Compliance, CMMC Compliance

Greater Los Angeles Area

I oversaw US business operations for this UK-based provider of cloud-managed IT services which included VoIP phones, Wi-Fi management system, networking VLAN management, and membership management software. I held responsibility for customer success, sales, finance, process improvement, cost control, and key account management. During this time, I supervised a staff of 12, administered budgets, and created policies, procedures, and business strategies. I also represented company at conferences and events to facilitate business growth.Selected Accomplishments:• Doubled sales with the company’s largest client by providing personalized service.• Planned and led the establishment of the company’s Los Angeles office.• Prepared and delivered a comprehensive competitor capabilities report for the Board of Directors.• Achieved cost savings by renegotiating contracts with vendors.• Enhanced product support by restructuring the customer service team from 2 units to 1.• Partnered with Sales to bring in 4 new accounts and add $40,000 in monthly recurring revenue.

Greater Los Angeles Area

Directed all operations for this $10M IT services and member management software provider with offices in NY, Miami, India and Los Angeles, and a client base that included the U.S., Canada, and Puerto Rico. Supervised 5 direct reports and held responsibility for Sales, Operations, Onboarding, Customer Service, Development, Accounting, and an outsourced technical team of 40 in India.Selected Accomplishments:• Implemented issue tracking in Salesforce to ensure all client issues resolved in a timely fashion.• Increased sales from $2,500 per month to $20,000 per month by hiring a Head of Sales and sending all sales personnel for Sandler sales training.• Enabled a 12.5% annual business growth and dramatically improved management performance by introducing semi-annual executive retreats for strategic planning and goal setting.• Opened a new office in Miami and established a bi-lingual customer support team.• Led the opening of the Reno, Toronto, Houston, and New York City offices to enhance sales, technical support, receiving, and distribution functions.• Reduced inventory control issues and increased accuracy by implementing bar code scanning and inventory tracking systems.• Took customer NPS score from 25 to 72 while tripling the company’s points of presence.

Westwood, Ca

I oversaw daily business operations for this $7M IT managed services provider’s Los Angeles territory, where I supervised a staff of 12 and held responsibility for sales, customer satisfaction, projects, and profitability.Selected Accomplishments:• Increased sales 83% and met or exceeded goals of 55% gross margin and 25% net margin.• Met goal of $5,000 in new monthly recurring revenue.

Torrance, Ca

I sold private cloud hosting and managed IT consulting solutions and directed projects.Selected Accomplishments:• Increased revenue and client base by leading networking events with community organizations.• Saved a major client $100,000 in operational spend by delivering an HR benefits system.• Planned and managed major projects, including virtualization of server farms and infrastructure migrations and upgrades.

Greater Los Angeles Area

For this $45M publisher and international distributor of Japanese graphic novels, I directed business operations, including IT, HR, Marketing, and more, and I supervised more than 130 people worldwide.Selected Accomplishments:• Spearheaded the construction and management of the company’s booth at the San Diego Comic Con for 2005 and 2006, overseeing the 3rd-largest booth at the event (3,000 sq. ft.).• Facilitated $325,000 in savings by negotiating Web 2.0 vendor services.• Guided the development of social networking and ERP solutions to maximize business performance.• Spearheaded the launch and distribution of a new magazine that reached 90,000 subscribers. Additionally launched a new website in conjunction with the magazine.• Implemented digital scanning, touch up, and translation processes.

Brentwood, Ca

In this role, I guided the operations of a $2M ASP-based (SaaS) research storage system developer for the biotech and pharmaceutical sectors. I supervised a staff of 4 and held responsibility for technology, web analytics, SaaS services, FDA-mandated secure website, server farm, client training, and more.Selected Accomplishments:• Authored the corporate operations manual and all customer documentation.• Coordinated website design and development, and all client professional services accounts.• Led the company to a passing grade for an FDA 21 CFR Part 11 audit.• Improved efficiency by implementing controls, recommending in-house development, and migrating to a different programming language to decrease development times.

Santa Monica, Ca

Oversaw all information technology policies, operations, and security for the online infrastructure of a Web 1.0 business, managing 15 staff members and a $2.25 million budget. Led IT related acquisitions, contract negotiations with vendors, and project management for a team of senior managers. Maintained the customer service phone system and supporting computer systems, including implementing Goldmine/CallCentrixx CRM. Contributed comprehensive articles on technical subjects to 800-Dentist's online magazine.

Greater Los Angeles Area

Startup with 50 employees, $5 million in annual revenue, and a national dealer network, providing technology services and software to the dentistry industry.Ran customer service, professional services, and all aspects of operations required to manage the installation and service of over 200 client networks and 2500 clients nationwide. Directed human resources, staff training, software development, hardware configurations, documentation, and acquisitions to successfully grow the business.