Jim Douglas Email & Phone Number

Orlando, Florida Area

At Vision To Action we guide our clients to improved growth and profitability. We help you clarify your core mission, identify client and competitive opportunities, and guide you in building durable, high performing teams.

West Palm Beach, Florida Area

Recruited to launch a vertical market Microsoft Dynamics CRM-based time and billing solution.̶○ Implemented 1st product management process, repackaging loosely organized IP into a cohesive application.̶○ Sold all early adopter clients.○ Managed client adoption and implementation.○ Championed use of Excel and PowerBI for analysis and reporting.̶○ Represented firm and presented at client / partner events, webinars, and industry conferences.

Recruited to realign IT, PMO and HR Offices with organization's strategy & vision:○ Led $40M of software replacement projects serving over 7,000 users in 25 partner agencies.○ Rebuilt PMO, establishing project model for internal & external customers.○ Virtualized servers with implementation of an organization-wide disaster recovery plan.○ First organization-wide Business Intelligence solution○ Initiated IT Governance structure.○ Renegotiated self-insurance and implemented a wellness program saving over $250K annually.

○ Launched most successful franchise among national peers in new Executive and Business Coaching concept.○ Elected by peer owners to represent them in relationship building with franchisor.

Recruited to resolve eroding customer loyalty and market position:○ Generated $500K of incremental annual revenue from company's first hosted product offering. Launched service in 90 days. Implemented and supported with existing staff.○ On M&A team responsible for acquisition of 7 businesses with revenue exceeding $250M annually.○ 30% Customer Service team productivity gain and record client satisfaction in 1st year.○ 50% Improvement in customer retention.○ 60% Profit Margin increase in a key service by strong vendor management.

○ As first CIO, saved $250K in recurring infrastructure costs.○ Implemented e-security model.○ Built model for distributed work teams.

Recruited to resolve failed product launch:○ Delivered next generation BI product in 10 months after a failed 4-year effort and a $15M write-off.○ Launched industry-leading CRM application.

○ Reduced dependence on outside contractors by 20%.○ Directed on-time relocation to a new facility.

Recruited to resolve failed product launch. ○ Stabilized product and grew install base from 20 to over 100.

○ 200% increase in services revenue with new service offerings and revised pricing.○ Reduced product defects by 75%○ Reduced customer call volumes by 50%.○ Improved Customer Satisfaction from 65% to 90%.

○ 25% Revenue Increase by aligning sales and product responsibilities.○ 50% Improvement in brand awareness.

Recruited to resolve product delivery delays:○ Repacked all applications (15 distinct products) to support a single code base across multiple hardware and database platforms.○ Integrated contract resources with internal development.○ Successfully delivered largest services contract in company's history, a $1M project.

Positions: ○ VICE PRESIDENT – SALES & MARKETING○ VICE PRESIDENT – PRODUCT DEVELOPMENT & CIO○ ERP / SUPPLY CHAIN CONSULTING & SOFTWARE DEVELOPMENTHighlights:○ With a startup led successful design and sales launch of niche ERP system to win 19 of 21 key launch accounts.○ Led an ERP consulting team that saved a $2M account.○ Executive with software vendor IPO.

Bs, Electrical And Electronics Engineering

Bs Ee