Jim Dove Email & Phone Number

I am passionate about giving my customers the best service they have ever received in their life. When someone contacts me with a request, I make it my goal to make sure their request is handled promptly and accurately. A summary of my expertise and accomplishments are listed below:Telecommunications/Wireless Services ExpertiseExtensive experience managing telephone, voice mail, unified communications, wireless, long distance, local carrier, PRI, T-1, toll free service and contracts. In-depth understanding of core telecom business processes, including service negotiation, billing and repair/maintenance and tenant lease management and negotiations. Hands on experience with design, implementation and maintenance of Avaya telephone and voice mail services.Project Management/Results Oriented Team LeaderSuccessful record of leading teams in the development and implementation of new telecom and wireless business services. Ability to define, communicate and fulfill project goals and break complex issues into manageable parts. Demonstrated performance of completing projects on time and within budget. Fosters personal and staff professional growth by focusing on training and development. Excellent presentation and negotiation skills used to communicate with team members, end users, vendors and executives.Selected Accomplishments:Developed and managed an RFP for all Association long distance and toll free services. Coordinated the installation of 5 new T-1 circuits, 3 ISDN PRI circuits and the conversion of all Association telecommunications services over to a new carrier. Saved the Association over $8,000 a month or $96,000 a year.Reviewed the wireless phone plans for staff to evaluate moving them to shared data plans. Moved 120 NRA staff lines of service to shared data plan groups that resulted in savings of over $50,000 a year.Have received numerous Outstanding Association Employee awards.

Listed skills include Customer Service, Problem Solving, Wireless, Telecommunications, and 23 others.

• 

  Manager, Telecommunications

  Nra

  Mar 2001 - Present

• 

  University Of Maryland Global Campus

  Business