Performing work designed to support the information technology help desk. Assists in the installation, configuration, and upgrading of commonly used hardware and software systemProvide user training and assistance on routine hardware, software, and internet applications. Maintain IT systems security documentation and equipment inventories. Troubleshoot routine and recurring software problems. Provide routine support to computer and information system users (e.g. printer errors, user problems with PC software, etc.). Provide assistance to staff members in using computer system/laptops

Assisting IT staff with accurate documentation of inventory. Perform Help desk related tasks. On board new hires. Managing accounts from active directory.