Jim Egerdal Email and Phone Number
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I'm a Customer Service senior manager with proven success building and leading service businesses to grow with sustained profitability and great emphasis on customer experience. I have additional supporting skills in strategic planning and implementation, sales, sales management, and global markets. My extensive and diverse experience in high-tech capital equipment segments goes beyond automotive, including aerospace, rail, bio-medical, and military. A strong technical background allows me to understand underlying issues and develop innovative product solutions. I have a track record of transformational leadership with a strong focus on financial results, operations and performance metrics, and teamwork. Personal strengths include analysis, problem solving, optimism, and listening.Key Competencies:• Global Business Leadership• Process-Driven Operations• Service Product Management• Budgeting & Cost Management• Product Life Cycle Management• Analytical & Process Improvement Skills• Strategic Planning• Back Office Operations• Quality Leadership: ISO 9001 & 17025• Project Management• ERP ImplementationPlease contact me at jim.egerdal@att.net
Ann Arbor Center For Independent Living
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Chairman, Board Of DirectorsAnn Arbor Center For Independent Living Sep 2014 - PresentAnn Arbor, MiLed the nonprofit through financial restructuring, rebuilt the strength of the BOD, fostered strong working relationships with Michigan Rehabilitation Services, and worked directly with state legislators to secure necessary support and state funding.
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Director Of Customer ServiceGrows Financially Strong Customer Service Organizations With Strong Focus On Customer Value Apr 2014 - PresentSe Michigan
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Director, Global Sales & MarketingLink Engineering Company Jul 2013 - Mar 2014Plymouth, MiResponsible for global sales and marketing of Link products and customer services. -
Director Of Customer Service Business DevelopmentLink Engineering Company Aug 2012 - Jun 2013Plymouth, MiRecruited to analyze customer service activities and customer needs, then evolve these activities into a profit center and a source of customer satisfaction and retention. • Spearheaded creation of a business plan currently being implemented which will double service revenues in 30 months with greater improvement to the bottom line, and address key sources of customer dissatisfaction. - - Interviewed representative customers and completed a market analysis.- - Conducted service engineer rides that evaluated hard / soft skills and identified training needs for improved customer service. - - Identified the most significant implementation challenges and bottlenecks for management attention.- - Designed a Call Center with 1st and 2nd tier response levels.- - - - Overcame the problem of customer calls going direct to Engineering and interrupting regular activity.
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Partner & Regional Sales Manager, Wholesale Sales & Business DevelopmentUniversal Financial Consultants 2008 - 2012Ann Arbor, MiIndependent marketing organization in Alternative Investments niche, marketing emerging managers to advisors of high net worth clients, trusts, and endowments. -
Director Of Customer ServiceAvl North America 2004 - 2008Lead growth and organizational development of the customer service business, a $12M P&L with 45 employees.• Delivered 26% annual revenue growth while developing a process-driven, operationally excellent, and scalable professional services business.• Introduced new service products for North American market, achieving incremental annual revenue of $1.1M.• Restructured the service management organization, building operations expertise and strong process capabilities to provide necessary leadership and implementation in this strategic area.• Gained 17025 Accreditation for all calibration services, increasing calibration revenues by 128%.• Directed Stage II of ERP implementation, re-engineering the software configuration for efficiency and improved reporting capabilities, and driving the organization to incorporate ERP as the primary operations and management tool for this transaction-oriented business.• Increased customer responsiveness and reduced warranty expense by 20% with an Installed-base Database. • Grew Software Support revenues by 30%, overcoming product release and quality issues.• Member of the AVL Global Customer Service Strategy & Leadership Board, 2004 – 2007 -
Vp Of Customer Service & Support Div.Mts Systems 1998 - 2003Led $30MM global service organization of 245 employees, focused on the installed base and extended application and life cycle of MTS equipment.• Built and led a management team of 7 that met and exceeded corporate expectations for financial performance, including:- - 8%+ compounded annual growth rate (CAGR) of sustained revenue, double that of MTS corporate and industry growth.- - Enhanced bottom line growth, 12% CAGR (net corporate allocation and accounting changes).- - Strengthened Balance Sheet with an 18-point reduction of working capital to revenue ratio.• Established “Get Paid for the Value We Provide” initiative that built business acumen and financial performance in a division narrowly-focused on customer satisfaction, technical excellence, and sales support.• Built customer retention and enhanced overall competitiveness with a focus on customer experience; recognized as a significant competitive advantage for MTS.• Developed Service Product Line offerings and established Product Management responsibility for service business.• Drove service revenue growth by establishing a worldwide service-sales organization with inside-sales function.• Aligned Asian / European service activities with service business objectives; built a global management team.• Developed and led business unit strategic planning process that became model for all business units at MTS. -
Vp Of North American SalesMts Systems 1994 - 1998Delivered sales volume growth and sales organization effectiveness for all MTS products across North America.• Re-invigorated a disenfranchised sales organization through design and implementation of a new organization and compensation system.• Grew sales volume at 12%+ CAGR to over $100M per year.• Integrated the sales organization and products of a related MTS division, building productivity to 300% of prior performance.• Established global sales teams for Japanese transplant accounts.• Led SAP implementation initiative to an on-time go-live with productivity gains in back office operations.
Jim Egerdal Skills
Jim Egerdal Education Details
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Mechanical Engineering
Frequently Asked Questions about Jim Egerdal
What company does Jim Egerdal work for?
Jim Egerdal works for Ann Arbor Center For Independent Living
What is Jim Egerdal's role at the current company?
Jim Egerdal's current role is Chairman, Board of Directors at Ann Arbor Center for Independent Living.
What is Jim Egerdal's email address?
Jim Egerdal's email address is ji****@****ast.net
What is Jim Egerdal's direct phone number?
Jim Egerdal's direct phone number is +173461*****
What schools did Jim Egerdal attend?
Jim Egerdal attended Michigan State University - The Eli Broad Graduate School Of Management, University Of Minnesota-Twin Cities.
What skills is Jim Egerdal known for?
Jim Egerdal has skills like Leadership, Management, Business Development, Strategic Planning, Cross Functional Team Leadership, Sales Management, Process Improvement, Public Speaking, Project Management, Customer Service, Product Development, Six Sigma.
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