Jim Egerdal Email & Phone Number

Ann Arbor, MI

Led the nonprofit through financial restructuring, rebuilt the strength of the BOD, fostered strong working relationships with Michigan Rehabilitation Services, and worked directly with state legislators to secure necessary support and state funding.

SE Michigan

Plymouth, MI

Responsible for global sales and marketing of Link products and customer services.

Plymouth, MI

• Recruited to analyze customer service activities and customer needs, then evolve these activities into a profit center and a source of customer satisfaction and retention.
• Spearheaded creation of a business plan currently being implemented which will double service revenues in 30 months with greater improvement to the bottom line, and address key sources of customer dissatisfaction..

Ann Arbor, MI

Independent marketing organization in Alternative Investments niche, marketing emerging managers to advisors of high net worth clients, trusts, and endowments.

• Lead growth and organizational development of the customer service business, a $12M P&L with 45 employees.
• Delivered 26% annual revenue growth while developing a process-driven, operationally excellent, and scalable professional services business.
• Introduced new service products for North American market, achieving incremental annual revenue of $1.1M.
• Restructured the service management organization, building operations expertise and strong process capabilities to provide necessary leadership and implementation in this strategic area.
• Gained 17025 Accreditation for all calibration services, increasing calibration revenues by 128%.
• Directed Stage II of ERP implementation, re-engineering the software configuration for efficiency and improved reporting capabilities, and driving the organization to incorporate ERP as the primary operations and.

• Led $30MM global service organization of 245 employees, focused on the installed base and extended application and life cycle of MTS equipment.
• Built and led a management team of 7 that met and exceeded corporate expectations for financial performance, including:- - 8%+ compounded annual growth rate (CAGR) of sustained revenue, double that of MTS corporate and.
• Established “Get Paid for the Value We Provide” initiative that built business acumen and financial performance in a division narrowly-focused on customer satisfaction, technical excellence, and sales support.
• Built customer retention and enhanced overall competitiveness with a focus on customer experience; recognized as a significant competitive advantage for MTS.
• Developed Service Product Line offerings and established Product Management responsibility for service business.
• Drove service revenue growth by establishing a worldwide service-sales organization with inside-sales function.

• Delivered sales volume growth and sales organization effectiveness for all MTS products across North America.
• Re-invigorated a disenfranchised sales organization through design and implementation of a new organization and compensation system.
• Grew sales volume at 12%+ CAGR to over $100M per year.
• Integrated the sales organization and products of a related MTS division, building productivity to 300% of prior performance.
• Established global sales teams for Japanese transplant accounts.
• Led SAP implementation initiative to an on-time go-live with productivity gains in back office operations.

Mba, Business

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi

Bsme, Mechanical Engineering