- Client Account Management, ensuring compliance and education of the CRM, Platforms, UI, internal Reports and statuses of cases. Acts as a liaison between clients and vendors to process employees.- Ordering reports and services for clients, including Drug screening, International reports, Fingerprinting, Education and Criminal Background.- Provide comprehensive onboarding support and resource management to new hires, easing their transition into company roles. - Provide initial and follow-up technical and customer support via remote soft phone and email in a timely and effective manner. - Record each contact and incident in Salesforce, managing until closure. Implemented innovative client support strategies to enhance user satisfaction. Expedite problem resolution in Jira after determining appropriate escalation path, ensuring timely updates and client satisfaction.- Consistently achieved over 95% in QA Metrics for communication, enhancing incident resolution accuracy and client trust.- Helped transition our team to new software, contributing to training and guide material used teamwide.

- Brand Initiation and Management. Helped clients to develop and implement digital marketing strategies, including increasing awareness through digital ads, Google SEO, Email Marketing and Content Creation and scheduling.- Monitored and reported on campaign performance, ensuring adherence to KPIs and budget. - Optimized digital ad spend, improving ROI by refining target demographics and content delivery. - Boosted lead conversion rates on average over 50% through enhanced digital marketing strategies. - Conduct A/B testing to configure advertising and audience. - Facilitated proficiency in leveraging digital tools for market analysis and campaign management.

- Evaluates and verifies employee performance through review of completed and open work assignments and techniques. Streamlined claim handling procedures, setting a benchmark for team performance.- Monitor team QA reports. Ensure team has correct education of processes and policies. Direct necessary action, and informs upper-management of pertinent information. - Coached team in handling complex claims, elevating team competency. Helped to lead team to score highest QA scores for four consecutive months within our project. - Process high volume of inbound calls, emails, and chat services from claimants. Provided vital support in identity verification, improving claim accuracy. - Conduct outbound calls as needed to assist with claim and/or identity missing information. Document all encounters in clear and concise logs. Analyze and organize any documents or information submitted to process unemployment claims, dispute or appeals. - Gather and process adjudicative fact-finding information from claimants for final determination of eligibility issues.

- Assist claimants with resolving issues with identity and employment verification for unemployment insurance claims- Review suspicious transactions generated by fraud detection systems. Analyze such transactions and behavior patterns, and make sound judgements and decisions on the alerts in accordance with operating guidelines to prevent and minimize fraud loss.- Helped claimants process necessary forms online for claims with outstanding balances, discrepancies or verification issues. Supported claimants through reconciliation process and payment collections. Effectively handled instances of Unemployment insurance overpayments. - Promotes and maintains the integrity of the unemployment Insurance program through prevention, detection, investigation, establishment, recovery and prosecution of UI overpayments made to claimants.

- Ensuring Member satisfaction and Fine Dining Experience and providing knowledge of the rotating menu and wine/beverage list. Take their orders accurately, noting any dietary or allergy restrictions. Explain any terms and ingredients the members may have questions with, including food origins and preparation.- Coordinate efficiently with the kitchen staff on orders and ensure timely order delivery. Enforce rigorous quality checks, ensuring every meal met club standards.- Management and maintenance of multiple indoor and outdoor dining areas, setting up and breaking down dining, cooking and seating equipment for various events with up to 500 capacity seating. Ensuring that work areas are stocked and cleaned.- Mentored new servers and bussers, elevating team expertise and fostering a collaborative and skilled environment.

- Assisted with identifying culinary options, recording any dietary food restrictions, allergies and preferences. - In person customer service. Answering inbound calls, recording and organizing messages for the owner or other personnel.- Coordinating daily or prescheduled store orders. Coordinating private and commercial catered events with Chefs, Business Owners, and Vendors. - Onboard and train new hires, ensuring service quality and education standards are met.- Curate and lead meetings with staff regarding daily operations and catered events. - Ensured customer satisfaction through quality checks and proactive communication and engagement. - Refined inventory tracking methods, enhancing accuracy and reducing overstock.- Writing schedules, conducting meetings and delegating tasks as needed, contributing to the efficiency and success of daily operations.