Responsible for leading multiple engineering teams implementing a suite of solutions and technologies, both on premise and remote.Lead technical calls with customers. Define process and requirements. Write statements of work.Work across teams with support, engineering, sales and implementations to define, develop and merge processes to improve accuracy, delivery times and customer satisfaction. Ensure delivery of several dozen customer projects across multiple teams.Responsible for generating and billing professional services hours across multiple teams.Lead training and demos both internally for sales and support and externally for customers.

As the Technical Director at Minisoft, my main goal is to build a positive and transparent culture where engineers work together to improve our eFORMz and ShipFx products and customer experience. -Manage the implementation engineering team that has grown from five engineers to 11 including two remote engineers. Work one on one with the team to develop as engineers, identify best practices, and develop other technical skills. Manage their project loads and ensure timely delivery and customer satisfaction. Train new hires. Lead project reviews. -Established and manage the technical support processes. Monitor incoming support tickets. Escalation path for critical issues.-Established and manage quoting and professional services processes. Lead technical discussion with customers to determine their needs. Determine hours and resources required. -Technical resource for Sales Calls. Analyze customer requirements and determine where our eFORMz and ShipFx solutions can best meet the customer’s needs.-Lead IT team. Recent projects include rewiring the building with new Cat6 cabling. Bringing in VOIP phone system.

- Analyzed customer systems and IT landscapes to determine best implementation approach for the eFORMz toolset.- Designed, built, and configured software solutions to ensure software solution met customers’ business needs while following best practices and standards.- Managed multiple eFORMz implementation projects and delivered solutions on time and within scope.- Worked closely with customer during user acceptance testing. Resolved technical issues. Provided customer training and technical support.

As PathGuide’s Software Engineering Manager, I strive to develop collaboration and teamwork across the entire PathGuide team to find the best ideas and solutions for the software systems. I have a passion for developing new features, streamlining and improving processes, and achieving high standards for quality and usability. -Leads a team of five engineers responsible for business-critical systems for the warehouse distribution industry. Facilitates defect fixes and enhancements. Works directly with customers on a daily basis to develop their business needs into quotable projects delivered by the engineering team.-Works with other department heads to establish a collaborative, efficient and fun working environment; while improving communication between engineering, support and implementation-Created and leads the testing team within engineering and implemented processes to improve product quality and customer acceptance testing. Overseeing automated test harness project.-Established code reviews and white board sessions to increase knowledge and product quality.-Maintains code base in multiple languages. (Javascript, ASP.NET, C++, C#, JSON, XML)

-Lead initiative to assume responsibility of the support department. Implemented processes to increase communication and issue escalation between support and engineering. Reduced active case load by 63%.-Engineered several key products including a graphing engine to display metrics data and a robust job scheduler to automate system functionality and email reports.-Worked directly with customer base on requested enhancements. Created engineering plans and delivered quotes to customers for stated work.

-Application developer on an SOA project to create a source of truth database for clothing items. Developed user interface to display hierarchical product data. -Lead user acceptance test meetings on the UI and executed the required changes.

-Architect and lead developer of a multi-tiered transactional system for processing tuition payments scaling nationally to over 1500 clients and $20 million in tuition processed per month.-Participated in product direction, requirements gathering and development of new products for the existing software suite. Lead a team of three maintaining the existing software suite.

-Lead developer of a web based CRM application for the electronic component industry. Managed a team of four responsible for the user interface. -Gathered and documented requirements and specifications from the customers. Generated business rules and formal documentation for the engineering teams. Generated project plans using MS Project and reported directly to VP of Engineering.