• Developed and implemented a highly effective recruiting strategy, resulting in the creation of a top-tier talent pool and a robust candidate pipeline for professional roles.• Conducted searches for diverse roles, including IT, legal, admin, customer service, and executive positions, serving prominent clients.• Executed a comprehensive sourcing strategy, conducting pre-screening of candidates and presenting pre-qualified, diverse candidates for evaluation by hiring managers.• Collaborated closely with hiring managers to identify interview team roles, assigning competencies using both technical and behavioral interviewing models for effective candidate assessments.• Expanded professional network, cultivating new relationships, and actively participated in networking events to identify and attract top-tier talent, contributing to the company's long-term staffing strategy.

• Created and executed a recruiting strategy, which results in a top-tier, qualified talent pool of professionals and a strong candidate pipeline.• Searched for IT, legal, admin, customer service, and executive level roles for clients including but not limited to Universal Music Group, BlueCross BlueShield, KLA Corp, Discover Financial Services, Diageo North America, Dropbox and amongst others.• Developed and executed a sourcing strategy, pre-screen candidates and deliver pre-qualified diverse candidates for hiring manager's evaluation.• Partnered with hiring manager to identify role of interview team, assign competencies using both technical and behavioral interviewing models.• Grew existing network, foster new relationships, and attend networking events to further identify talent for the organization.• Partnered with other Human Resource functions to attract and hire talent that will help to sustain and contribute to company culture.• Contributed to projects as part of the long-term strategy of building a best-in-class staffing organization.

• Acquired personnel based on the needs of the client, including technical, administrative, sales, operational vacancies and among others.• Obtained such potential candidates from different job boards. Contact, schedule, and interview said candidates in line with the standards of the required vacancy.• Managed and tracked candidates on spreadsheet and Excel. Using Excel to provide graphs, pivot tables and the status and results on a weekly basis.

• Managed sales operations across all Lines of Business (LOBs) and ensured accurate commission payouts for agents and staff members.• Oversaw sales databases containing sensitive client information, converting raw data into lead files for distribution to agents.• Utilized Excel and Microsoft Access to compile and finalize quarterly Lead Files disposition reports.• Provided daily, weekly, and monthly performance reports, including sales and commission metrics.• Collaborated cross-functionally to define ideal customer profiles and tailor data collection to meet specific sales rep research needs.• Presented research findings through reports, dashboards, and interactive sales tools/portals for clear and actionable insights.• Leveraged various online sources and databases to create detailed account profiles, covering company overviews, industry trends, financial performance, organizational structures, and key decision-maker contacts.

Mentored and educated agents on floor and new upcoming agents on sales procedures, sales tactics, and salesapproach for outbound calls.• Provided feedback as required and polishing agents who were outliers and have them on goal for theirrespective KPI's.

Performed outbound sales calls for renewal and retention purposes. Maintained KPI of two sales/renewals perhour.• Top seller for three consecutive months (Nov, Dec, Jan).• Keeping track of sales, data, clients and personal KPI's on Excel and using pivot tables to display on a weeklybasis to direct client and supervisor.

Attending inbound customer service calls, addressing issues as far as payments, disputes, IT matters, andmaintaining KPI´s.