Robert Jimenez

Robert Jimenez Email and Phone Number

Collaboration Engineer ▶ Keeping Business Flowing, People Connected, & Systems Communicating @ Mount Sinai South Nassau
Robert Jimenez's Location
New York, New York, United States, United States
Robert Jimenez's Contact Details

Robert Jimenez personal email

n/a
About Robert Jimenez

Customer service-focused IT professional with nine years of experience providing excellent IT support services. Detail-oriented, organized and meticulous employee, with solid planning, analytical, problem-solving, time-management, and customer service skills. Possess the ability to learn and work on changing and emerging technologies. Work at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Robert Jimenez's Current Company Details
Mount Sinai South Nassau

Mount Sinai South Nassau

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Collaboration Engineer ▶ Keeping Business Flowing, People Connected, & Systems Communicating
Robert Jimenez Work Experience Details
  • Mount Sinai South Nassau
    Collaboration Engineer
    Mount Sinai South Nassau Jun 2021 - Present
    Oceanside, Ny, Us
    Mobile Heartbeat, Imprivata GroundControl, Workspace One, and Voice Gateway• Reviewing/responding to/troubleshooting/resolving all tickets for end-user reported issues.• Adding/creating/updating end-user accounts across multiple systems including phone extension.• Troubleshooting specific issues with end-user accounts for access.• Physical, remote, and UEM management of hospital mobile systems and hardware including docking stations.• Setup/configuration/deployment of new hardware, software, and Apps for mobile systems.• Vendor management.• Documentation of systems user guides and training.• Training coworkers on console/admin systems. • End user training on hardware and software.Microsoft 365• Design and implement solutions using Microsoft Power Platform: Microsoft’s Power Apps, Power Automate, custom development, and data integrations.• SharePoint Administration and Access management.• Teams Administration.• Business analysis and development for Microsoft Power Platform.• Responsible for creating, configuring, and customizing SharePoint sites that meet all UI/UX branding and functionality requirements specifications.• Migrating on-premise content to SharePoint Online and developing and delivering quality SharePoint solutions.
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  • Apex Systems
    Information Technology Consultant
    Apex Systems Aug 2020 - Jun 2021
    Glen Allen, Va, Us
    • Collaboration Engineer consulting for Mount Sinai South Nassau Hospital.• Configuration, Training, and Implementation of Microsoft Teams.• Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
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  • Le Pain Quotidien
    System Administrator
    Le Pain Quotidien Jan 2020 - Apr 2020
    Brussels, Brussels, Be
    • Performed all IT tasks related to user administration using a form-based workflow.• Participated in designing, planning, and implementing new Windows desktops, virtualized servers, and networking projects.• Resolved issues involving Microsoft Windows, macOS, desktop applications, collaboration tools, shared drives, and email.• Provisioned and troubleshooting of Active Directory and Group policy environment.• On-site and remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, iPads, and associated peripherals.• Advised for form creation & modification to maximize process efficiency.• Deployed and managed SSO solutions such as OneLogin.• Enhanced system performance by optimizing server configurations and implementing regular updates.• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.• Improved security measures by conducting vulnerability assessments and applying necessary patches.• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
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  • Care Design New York
    System Administrator
    Care Design New York Jun 2019 - Jan 2020
    Albany, New York, Us
    • Provided technical assistance over the phone, in person, or via email within established Service Level time frames (SLAs).• Tracked and documented support tickets in ConnectWise.• Office 365 and G-Suite user administration.• Built and troubleshot desktops, laptops, and Chromebooks.• Installed and supported Meraki firewalls to provide cost-effective security.• Configured and maintained server and network.• Installed required anti-virus software upgrades.• Monitor Symantec websites for virus alerts and activity.• Enhanced system performance by optimizing server configurations and implementing regular updates.• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.• Worked with Cyber Security team to Improve security measures by conducting vulnerability assessments and applying necessary patches.
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  • Winterwyman
    Information Technology Consultant
    Winterwyman Feb 2019 - Jun 2019
    • Information Technology consulting for Care Design New York.• Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.• Facilitated effective communication between technical teams and clients, translating complex concepts into easily understood terms.
  • Goodit, Llc
    Technical Support Engineer
    Goodit, Llc Nov 2015 - Jan 2019
    • Office 365 and G-Suite user administration. • Monitored and troubleshot servers and networks. • Participated in designing, planning, and implementing new Windows desktops, virtualized servers, and networking projects. • Installed, configured, repaired, maintained, and upgraded Windows and Mac desktop and notebook computers. • Created end-user training documents and user guides. • Processed and successfully resolved a high volume of trouble tickets via phone, remote, and on-site technical support. • Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues. • Trained end-users on various technologies, including but not limited to Cisco phones, Ring Central, GoToMeeting, Microsoft Outlook, and various homegrown applications.
  • The Committee For Hispanic Children And Families
    Computer Repair Instructor
    The Committee For Hispanic Children And Families Jan 2015 - Jan 2016
    New York, Ny, Us
    • Prepared and developed class curriculum.• Educated students on basic computer operations.• Educated students on importance of computer hardware.• Educated students on computer assembly in hands-on sessions.• Monitored, evaluated, and graded students.• Improved student comprehension by incorporating diverse teaching methods and materials.• Boosted student performance by providing individualized support and targeted feedback.• Enhanced classroom collaboration through implementation of group projects and team-building activities.• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
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Robert Jimenez Skills

Microsoft Office Customer Service Social Media Computer Hardware Technical Support Troubleshooting Teamwork Google Chrome Time Management Data Entry Research Outlook Management Mac Os Active Directory Virtual Private Network Printer Support Computer Repair Computer Hardware Troubleshooting Onboarding Routers Office 365 Google Apps Leadership Networking Symantec Endpoint Protection Ibm Maas360 Hardware Installation Switches Windows 7 Microsoft Azure Adobe Creative Suite Microsoft Onedrive Creative Problem Solving Interpersonal Communication Chrome Os Logmein Connectwise Bios Symantec Antivirus Windows 10 Desktop Imaging Software Troubleshooting Microsoft Operating Systems Cloud Administration Cloud Computing System Migration Cloud Applications Network Administration

Robert Jimenez Education Details

  • John Jay College (Cuny)
    John Jay College (Cuny)
    Information Technology
  • Borough Of Manhattan Community College
    Borough Of Manhattan Community College
    Multimedia Programming (Web Developer)

Frequently Asked Questions about Robert Jimenez

What company does Robert Jimenez work for?

Robert Jimenez works for Mount Sinai South Nassau

What is Robert Jimenez's role at the current company?

Robert Jimenez's current role is Collaboration Engineer ▶ Keeping Business Flowing, People Connected, & Systems Communicating.

What is Robert Jimenez's email address?

Robert Jimenez's email address is rj****@****qus.com

What schools did Robert Jimenez attend?

Robert Jimenez attended John Jay College (Cuny), Borough Of Manhattan Community College.

What skills is Robert Jimenez known for?

Robert Jimenez has skills like Microsoft Office, Customer Service, Social Media, Computer Hardware, Technical Support, Troubleshooting, Teamwork, Google Chrome, Time Management, Data Entry, Research, Outlook.

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