Led weekly site inspections for event spaces and guest rooms.Supported catering as needed with BEOs, resumes, data entry.Created floor plans with CAD software.Set up physical event room according to event floor plan needs.Surpassed events budget by 121% on the first quarter of 2022.Attended city events representing the property.Confirmed essential program details and ensured a flawless group stay/event.Practiced exceeding customer expectations.Invoiced and charged all group event fees for rentals and food and beverage.

Became the first point of contact for all clients and ensured superior communication.Acted as liaison between homebuyers, sellers, realtors, lenders and attorneys.Prioritized work in a high-volume work environment. Maintained reports and kept track of completed tasks.Managed social media platforms, including Instagram and Facebook.Ordered title searches and communicated with underwriters. Monitored wires, deposited escrow checks and ensured delivery of receipts.

Tracked room revenue, occupancy percentage and operating statistics. Audited and balanced reports from the day shift. Acted as Manager on Duty. Verified all account postings and balances. Summarized results of operation and prepared reports for accounting. Provided relief support to the hotel PBX operator during shift.

Ran daily operating reports. Led a team of 12+ colleagues through the daily operations. Trained new employees on steps of service and operating systems. Pre-registered designated guests and prepared key packets. Reviewed and managed out-of-order rooms daily.

Checked in and out guests using Colleague Advantage and Opera operating systems.. Handled cash transactions while adhering to cash policies. Answered emails addressed to front desk agents. Managed guest concerns as they arose. Used cross selling and up-selling techniques to increase revenue.