• Successfully managed email server migration from Exchange 2003 to Office 365 which resulted in a more stable environment and additional email storage for all users.• Established and maintained wireless network with a record of 99.9% uptime.• Provided and managed computer hardware and software technical support for HKN, Inc. eliminating as much downtime as possible.• Created and monitored daily backup of file server and accounting application, Excalibur, eliminating… Show more • Successfully managed email server migration from Exchange 2003 to Office 365 which resulted in a more stable environment and additional email storage for all users.• Established and maintained wireless network with a record of 99.9% uptime.• Provided and managed computer hardware and software technical support for HKN, Inc. eliminating as much downtime as possible.• Created and monitored daily backup of file server and accounting application, Excalibur, eliminating delays in file restoration requests.• Updated the server cabinet with new secure enclosure for switches, firewall, and network backup drive. This provided a more organized environment and better use of space.• Updated company website using HTML.• Assembled ready-to-go workstations for employees including MacBook’s running Boot Camp. • Trained HKN employees on new technology after implementation allowing them to work more effectively.• Researched and implemented cost effective IT upgrades saving the company thousands in monthly costs. • Setup new users and managed user access using active directory; maintained in accordance with company policy. Show less

• Resolved hardware and software problems for assigned school district providing a functional environment for teachers, students and staff.• Installed new computer stations and printers for both students and teachers granting them access to newer technology.• Upgraded laptops and desktops with new hardware and software allowing teachers and students to access newer educational content that required additional computer resources.• Performed maintenance on all printers… Show more • Resolved hardware and software problems for assigned school district providing a functional environment for teachers, students and staff.• Installed new computer stations and printers for both students and teachers granting them access to newer technology.• Upgraded laptops and desktops with new hardware and software allowing teachers and students to access newer educational content that required additional computer resources.• Performed maintenance on all printers, desktops, and laptops, including reimaging when needed, resulting in constant uptime.• Distributed tablets to students and provided them with instructions on how to use the devices. Show less

• Provided hardware and software technical support for Selectsoft and its customers.• Tested software for quality assurance prior to publication.• Created Windows installers using NSIS.• Modified acquired software as needed prior to publication.• Maintained assigned portions of company website.• Maintained constant backup of network drives.

• First two months as manager led store to meet and exceed sales quota for first time in 6 months.• Resolved all customer care issues including technical questions and concerns with service provider.• Hired and trained new sales representatives and provided continued support, evaluation, and counseling.• Prepared employee schedules and sales quotas, maintained kiosk supplies, audited and submitted customer agreements, and assisted in loss prevention.

• Assisted students with all supported applications including Word, Excel, Access, PowerPoint, Macromedia Studios, Publisher, and others.• Maintained computers, printers, scanners, and monitored student activities in the computer lab.• Developed and maintained department website.• Helped students with website developments.

• Installed wireless router, replaced hardware in computers, installed various software in computers, set up new computers, and helped with 24-employee payroll.• Developed a simple website (www.coralcocorporation.com) conforming to requirements provided by the President of the company and updated the website as necessary.