• Provided project management and Smartsheet expertise to the nation's largest dental support organization serving over 1,300 practices and 3 million patients annually.• Created documentation, processes, and issue centralization to streamline vendor onboarding reducing onboarding time by 50%.• Increased end user satisfaction rating by 40%.• Instituted companywide training and technical support increasing Smartsheet adoption by 35%.• Developed and implemented a plan for transitioning of existing data and processes from Microsoft Access to Microsoft SQL, by developing a migration plan, and improving communication.

• Managed server decommission queue for efficient disposition of company assets, tracking progress with a spreadsheet, and informing the management of overall progress. Completed this by working with IT infrastructure, data center and data privacy teams to ensure the proper disposal of data. Implemented standard operating procedures, documentation and communication plans.• Created and tracked ticketing requests related to server dispositioning and communicated with team members to ensure timely resolution of issues; compared actual closure dates against target dates and addressed issues by communicating with team members.• Collaborated with business partners to collect and document project requirements, identify key stakeholders and track project timelines, status and metrics using SharePoint, Excel and PowerPoint.• Decreased server decommission queue backlog by 30% in 3 months through improved workflow and process optimization.• Coordinated weekly departmental meetings to improve metrics for creating management level project updates and escalations.• Proactively resolved project issues by implementing a daily Scrum meeting practice to ensure issue resolution, improving team communication and collaboration, increasing team productivity 25%.• Improved accounts receivable by 10% through post implementation reviews, identifying areas of improvement.• Ensured the multimillion-dollar project budget was kept current by updating it on a monthly basis

• Directed projects for commissary operations company with over 1,000 employees and $600 million in annual commissary revenue.• A long-term vendor raised the cost of installation services. After investigation and vetting, signed a new contract with a different vendor reducing installation costs by 40%.• After Keefe signed a customer contract or a rapid deployment. Thirteen servers deployed in less than 90 days faster than the average 2 - 3-week installation. • Remotely managed 5 to 10 simultaneous projects, valued over $75,000, with a 30 project backlog.• Led project team of 10 to 15 members to coordinate the deployment of new software releases, resulting in a reduction of deployment time backlog by 50%.• Improved project success by 30% by coordinating technical services and sales to ensure customer success and determine project scope.

Regional Project Manager for the Ohio region. Responsible for customer-facing projects in five states. Managed the implementation of Keefe inmate ordering systems which included the installation and training for computer networks, vending machines, financial kiosks, wall kiosks, workstations, banking software, and various data integrations.

Client: First Data• Provided project management expertise for global leader in payment technology and services processing $2.2 trillion in transactions annually.• Managed 3 projects valued over $50,000 simultaneously, with a 10 project backlog, by using a custom-built software tool to track deliverables, assign roles, and manage deadlines.• Coordinated the efforts of 60 people spread out over multiple projects to deliver results on time and within budget.• Conducted meetings and maintained project artifacts for all projects to allow business colleagues to better understand the status of projects and improve the overall efficiency of the organization.