• Currently directing energized team of 30+ Software Engineers, 8 Front End Developers, 8 Business Systems Analysts, 10+ QS Testers and Automation Engineers, plus a Portfolio Manager to deliver IT services in support of the Marketing and Corporate Communications business teams for services including: . Robert Half Staffing business websites on the Drupal platform, for customers in 19 countries in 29 country language combinations . Resume Feed processing at scale through a micro-services based implementation in AWS . Digital Asset Management . Emergency Alert System . Matching Gifts . and many others• Recent initiatives include: . Implementation of Salesforce Community to support the Customer authenticated pathway to time entry and approval. as well as other services previously supported through a Salesforce SSO identity implementation . Move of remaining ‘on prem’ services to the Amazon cloud, and/or SAAS/PAAS providers

Please see Sr. IT Director entry above

• Analyst responsibility for all Front Office facing systems, including RHI’s custom CRM/order processing system and the integrated external websites.• Driven to deliver productivity enhancements, process improvement, and quality of User experience for Front and Back Office personnel, through the application of automated solutions.• Facilitated collaborative discussions with Business Stakeholders in order to elicit, summarize, and document requirements related to desired business processes, application features, and rules. • Oversaw review and formal approval of system documentation by team members, including Stakeholders, IT Architect(s), Development, and QA. • Provided regular facilitation and relationship management services to improve communication of concepts and approaches between all project participants.• Involved in the entire software development life cycle, from initial vision through discovery, requirements, development, QA, production implementation, support, enhancements, and eventual system replacement. • Fulfilled role of Project Manager on small to medium size projects when no fulltime PM was assigned. • Supported the Marketing and Sales teams with occasional custom reports and queries.• Lead process and system improvement projects, including creation of documentation standards, templates, and rules for the processing of enhancement requests.• As the BSA Team Lead:... Assigned, directed, and coached 12 BSA team members as direct reports. ... Continually assessed team capabilities - identifying and filling resource gaps. ... Set objectives, mentored, and measured team member growth. ... Established corrective action plans when required. ... Fostered and rewarded excellence in achievement of results, particularly through solid team work.

Please see Business Systems Analyst Team Lead entry above

• Designed and customized the Sales Information System (SIS) Reporting Database (in the SAP system), including Structures, Requirements, Formulas, and Update rules.• Created all company Sales Reports, implementing Report Writer, Enhanced Flexible Analysis, ABAP/4 Query, and ABAP/4 reports.• Configured and implemented many aspects of the Sales and Distribution module, including pricing.• Designed and oversaw development of an ABAP/4 ‘bolt-on’ Customer contracts program.• Implemented online order functionality, including direction of contractor for BAPI customization. • Conducted end user training on transactions and reporting, with emphasis on individual empowerment. SAP America Training Courses (1998 – 2000)• LO150 Processes in Sales/Distribution• LO605 Sales• LO610 Shipping• LO620 Pricing in Sales and Distribution• LO930 Logistics Info System Reporting• LO630 Special Features of LIS in SD • CA705 Basics of the Report Painter• CA710 Advanced Functions of Report Writer• BC400 ABAP Workbench Basics• BC405 Techniques of List Processing• BC410 Transaction Processing• BC430 ABAP Dictionary • BC440 Internet Application Components

• Directed team of Product Managers, a Business Development Manager, and an Administrative Assistant.• Oversaw strategic planning, forecasting, implementation, and achievement within budget.• New product development / project management.• New product launch planning and implementation.• Sales team training and direction.• Product promotions, advertising campaigns, and collateral materials.• Tradeshow selection, strategy, and implementation oversite.• Key customer relationship cultivation.• Demand forecasting and production planning.

• Direct reports: 2 Product Managers and 1 Administrative Assistant.• Same duties as positions at Aesculap above, for implantable hydrocephalus valves, disposable external drainage systems, and pressure monitoring devices.

• Same duties as those above, for Europe, the Middle East and Africa.

• Manager of R&D/Engineering.• New plant start-up activities.• Oversight of customer special order processes.

• Product/Process design.• Project Leadership. • Cost reduction initiatives. • Vendor selection/control.• Production/Marketing support.• Operator training.

• Energy utilization audits/recommendations.• Public education programs.• Host national training programs.• Cost savings projects.