Jim Farhall Email & Phone Number

City Of London, England, United Kingdom

Responsible for all Business Change activity across Pay.Uk.

City Of London, England, United Kingdom

City Of London, England, United Kingdom

City Of London, England, United Kingdom

London, United Kingdom

Bacs and Faster Payments Scheme Limited are now wholly owned subsidiaries of NPSO - with Cheque & Credit Clearing and UK Payments Administration Limited joining shortly.NPSO is the leading authority for payments, working in the public interest to ensure the payment systems the UK relies on for its banking are safe, open, innovative and resilient. NPSO.

City Of London, England, United Kingdom

• Brief Description of Duties:
• Accountable for the managing of improvement programs including the delivery of Contactless functionality across the entire range of NatWest & RBS Visa Cards (~50 propositions, >1 million accounts).
• Responsible for the development, delivery & launch of new Credit Card, Loan and OD products to market with budgets of >£3M across NatWest, RBS, Ulster, Private and Coutts Brands
• Drive, evaluate and track the progress of projects and the associated Risks, Issues and Dependencies, whilst managing budgets, benefits and spend.
• Developed and launched the new Credit Card suite in response to RBS’s withdrawal from the 0% Balance Transfer Market - including RBS’s new Affluent proposition, new Reward Card and simple “Clear Rate” propositions.
• I establish and maintain strong stakeholder management with all levels - from SME (both internal and external) through to CEO

City Of London, England, United Kingdom

• Brief Description of Duties:
• Development and Delivery of new products, technical and process changes to Online, Mobile and Frontline channels.
• Responsible for customer journeys and Frontline sales processes - including projects that doubled the approval rate and others that ensured the right customers were offered the right products at the right time.
• The design and delivery of strategic sales initiatives, customer improvements and enhanced financial performance through some very commercially challenging times at RBS.
• Accountable for the successful delivery of Product Acquisition Targets (in the 100s of thousands) across NW and RBS brands. Delivered the highest credit card acquisition results ever seen in the group (3 years running).
• Management of a high performing National Sales Team of Regional Sales Managers and took the team from a Sales Support function to a Sales Management role - securing promotions for them on the way.

City Of London, England, United Kingdom

• Brief Description of Duties:
• Responsible for improving the sales process and customer experience for Current Accounts Loans and Credit Card Accounts and delivering these changes to a base of >30k frontline staff.
• The development and successful implementation of Sales Campaigns, Sales Support Aids, compliant sales dialogue, staff communications and training material. MI powered league tables, staff competitions and promotions.

City Of London, England, United Kingdom

• Brief Description of Duties:
• Responsible for the delivery of marketing campaigns to the Frontline across all products, through multi media and training, including the development of the Staff Communication program that moved NatWest processes and.

Borehamwood, Herts

• Brief Description of Duties:
• Managed a team of 12. Met the challenge of managing a larger team when another Team Manager took extended leave from the business. Strong performance management element to the role and took my team to the highest.