Jim Fazakas Email and Phone Number
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Highly skilled Computer Support Specialist with 17 years of experience administering systems and troubleshooting, installing, configuring, and maintaining production software and hardware. Resolve computer issues in a professional and expedited manner, while ensuring end users are satisfied with the resolution to their issue. Demonstrate patience and technical knowledge to logically troubleshoot issues. Resourceful problem solver with proven ability to bring quick resolution to challenging situations. Effective decision maker, negotiator, and communicator, with a capacity to communicate positively and professionally. Consistently attained a performance level of ‘Above Expectations' on reviews during 17-year tenure with one company.
Van Hoekelen Greenhouses, Inc.
View- Website:
- vhgreenhouses.com
- Employees:
- 36
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Van Hoekelen Greenhouses, Inc.Walnutport, Pa, Us
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It ManagerVan Hoekelen Greenhouses, Inc. Jan 2014 - Present
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Help Desk Site LeadAcco Brands Jan 2010 - Jul 2013Lake Zurich, Illinois, Us• Provided remotely and local help desk support for over 3,000 employees across various locations in North America. Administered user, computer, and group objects across four domains in Active Directory via ARS.• Administered security access to resources on the network, while securing approvals when necessary. Was solely responsible for deprovisioning employee’s access to the network and all systems as they were termed.• Performed telecommunication duties, including the administration of Audix voice mail system.• Responsible for deploying Windows updates via SCCM to over 4,000 computers world-wide.• Provided reliable, consistent, and professional support as the only Systems Analyst at the East Texas, PA location• Procured the computer hardware and software for the employees in East Texas; managed all communication with the Day-Timer service vendors; and created new and updated existing technical documents on the Systems Support SharePoint. -
Day-Timer Help Desk SupervisorDay-Timer, A Division Of Acco Brands May 2008 - Jan 2010• Prioritized work schedules and delegated assignments, while supervising and training a staff of eight on the Help Desk and Computer Operations. • Modified and enforced help desk procedures in accordance with regulatory bodies, such as Sarbanes Oxley. Furthermore, provided escalated help desk support for unresolved, outstanding issues in a timely manner.• Administered ASI Security for all production data.• Verified and moved files from development to production web servers.• Created and maintained documentation for procedures and standards in the Network Services
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Help Desk AnalystDay-Timer, A Division Of Acco Brands Feb 2002 - May 2008• Diagnosed and resolved issues with computer hardware, software, operating systems, and connectivity problems for internal employees. • Installed, configured, and maintained computer equipment.• Created and updated computer images. • Documented all help desk tickets using Support Magic.• Designed and updated Outlook security forms for each of the internally audited systems in compliance with Sarbanes Oxley. Verified and moved files from development to production web servers.• Trained groups of employees on various software applications.• Recreated forms including invoices, packing slips, credit memos, dunnings, remittance statements, U.S. and Canadian checks, etc., using Bartender software.
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Lead Software Support TechnicianDay-Timer, A Division Of Acco Brands Mar 1997 - Feb 2002• Handled escalated calls from technical support representatives for unresolved issues with Day-Timer software.• Interviewed prospective candidates for Technical Support and Telesales departments. • Supervised, trained, and mentored technicians, while monitoring their performances and conducting reviews.• Served as the last remaining support technician on staff after 80 support technician jobs were cut.• Compiled, reviewed, and revised technical documents including FAQs and product documentation for the website, and the help file within the Day-Timer software.• Provided quality assurance of Day-Timer software by testing and reporting problems with beta releases prior to public release.
Jim Fazakas Skills
Jim Fazakas Education Details
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Northampton Community CollegeBusiness Administration
Frequently Asked Questions about Jim Fazakas
What company does Jim Fazakas work for?
Jim Fazakas works for Van Hoekelen Greenhouses, Inc.
What is Jim Fazakas's role at the current company?
Jim Fazakas's current role is IT Manager at van Hoekelen Greenhouses, Inc..
What is Jim Fazakas's email address?
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What is Jim Fazakas's direct phone number?
Jim Fazakas's direct phone number is +161076*****
What schools did Jim Fazakas attend?
Jim Fazakas attended Northampton Community College.
What are some of Jim Fazakas's interests?
Jim Fazakas has interest in Family, Football, Technology, Biking, Camping, Ping Pong, Movies, Food, Travel, Walking/hiking.
What skills is Jim Fazakas known for?
Jim Fazakas has skills like Active Directory, Troubleshooting, Process Improvement, Cross Functional Team Leadership, Security, Technical Support, Microsoft Office, Help Desk Support, Software Documentation, Windows, Time Management, Forecasting.
Who are Jim Fazakas's colleagues?
Jim Fazakas's colleagues are Tim Martonik, Pat Grier, Erik Bautista, Carla Zakrewsky, Joe Franko, Nelson Hernandez, Fabricio Damian Mora.
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