Jim Fenner Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

• Continuation of previous role following acquisition by Microsoft of Metaswitch; change in job title reflecting Microsoft’s size and structure. • Lead a team of 5 Program/Project Managers delivering IT and Business Transformation projects and programs across Microsoft's Azure for Operators division.• Extended business-wide methodologies to include Business Analyst / Process Analysis activities.• Total resource costs were $1m in 2022 with typical benefits attainment of 95%

London, England, United Kingdom

• Founded company-wide Business and IT PMO including methodologies, standards & best practices for projects and programs, including post-project reviews & project history management. • Lead a team of 3 PMs to manage complex IT and business transformation projects and programs, working with Executives, engineering teams and external stakeholders.• Ran multiple initiatives / programs simultaneously; IT projects, continuous improvement, cross-organisational business transformation projects. Post project review and analysis to capture learning.• Lead on risk management, repeatability and delivering excellent customer experience.• Created and developed cross-organisational ‘project manager forum’, latterly with a focus on how project managers can have a positive impact on Diversity and Inclusion. • Lead the shift from legacy tooling (Slack, Datastudio, GSheets, Confluence) to Microsoft technology such as Teams, Sharepoint, PowerBI.• Managed and delivered the alignment necessary for quarterly business reviews. • Developed and refined performance KPIs across the team. • Introduced Strategic roadmap tooling to guide prioritisation of initiatives.

London, England, United Kingdom

• Founded Professional Services PMO following split of Care/PS functions, leading a team of 35 PMs worldwide • Introduced KPIs to organisation and innovated tooling to deliver them – catering to needs of a wide audience range from engineers to CEO. • Established PRINCE2 methodology and Practitioner certification of all (35) PMs around the globe.• Developed and rolled out PRINCE2 tailorings for projects. Customers ranged from multi-million dollar internationals (including AT+T) to regional services projects of $10ks.• Unified revenue recognition reporting into one place, delivering greater forecast clarity and robustness of both milestone-based and percent-complete revenue recognition.• Guided the deployment of Professional Service Automation solution (Kimble PSA) in Senior User role, with emphasis on delighting internal users. • Introduced and lead internal staff meetings and All Hands. Helping PS SVP connect Metaswitch mission/objectives to team goals in a consistent manner.

London, England, United Kingdom

• Built nascent Services Commissioning team to 14 engineers, including running commissioning/migrations myself along with external customers. • Managed Out of Hours maintenance team, running legacy telco migrations & upgrades. • Worked with Engineering team to rework an unreliable migration process to improve reliability, customer experience and satisfaction.• Approached to set up and lead the strategic move of commissioning to a new office in Belfast.• Innovated to improve quality, reliability, efficiency, and customer experience across the board. • Developed global 24x7 customer care offering: improving engineer skills, engagement & execution.

San Francisco Bay Area

Started as Manager; grew and developed the role and its impact quickly to Director level.• Introduced Lean Manufacturing to minimise waste, maximise value and quality. • Lead and developed a multi-level team of 40+ team across San Francisco and UK sites. • Identified, set up & managed the fit-out of San Francisco office (now owned by Strava).• Managed stock purchasing and optimization; $5m p.a. budget• Managed supplier team to drive down stock overages through improved flexibility, lead times and returns (RMA) process optimisation - reduced returns to 33% of initial cost• Travelled extensively from UK to US supplier sites and San Francisco office location.• Reduced lead time across the board, reducing a key supplier from 12 to 4 weeks lead time.

Enfield, England, United Kingdom

• 1st line IT Support requests including all manner of IT, hardware, systems and software• Operations activities including backups and proactive checking and monitoring of internal IT systems• Documentation of issues and processes• Escalation of unresolved issues to the appropriate internal teams

Bsc, Computer Science, First

A Levels In Physics, Chemistry, Maths, Further Maths